Audio CD's OK, DVD's not recognized

All,

I have searched the web for weeks for my wifes' Acer.

I used a Registry Cleaner to no avail. The following is my recent
support message to Acer:


Summary: Audio CD's OK, DVD's not recognized.
Product Level 1: Notebook
Product Level 2: Aspire
Product Level 3: Aspire 3100
Date Created: 02/01/2008 07:22 PM
Last Updated: 02/01/2008 07:22 PM
Status: New
Operating System: Windows XP

Hi,

I can play Audio CD's thro iTunes perfectly well, but when I insert a
DVD, I can hear a sporadic whirring, but nothing appears within' My
Computer', nor on the desktop. It simply doesn't 'see' the DVD.

I have searched for a solution on the net, but apart from 'Reinstalling
Software' in the Aspire manager, I have run out of options.

I can't even reinstall as I don't have (and have never had) a password
which is required to carry out this operation.

Any help would be appreciated.

Regards

Has anyone else had, and resolved, this problem?

--
Molesworth

"Molesworth" <> wrote in message
news:ukmole-...

> I can play Audio CD's thro iTunes perfectly well, but when I insert a
> DVD, I can hear a sporadic whirring, but nothing appears within' My
> Computer', nor on the desktop. It simply doesn't 'see' the DVD.

Things I would try:

Different player like http://www.avsmedia.com/DVDPlayer/index.aspx

Delete the DVD drive from the hardware list and reboot, letting Windows find
and reinstall it

A new drive.

(YMMV)

its called needing a new drive.get an Optiarc, works great in the lappys.

"Molesworth" <> wrote in message
news:ukmole-...
> All,
>
> I have searched the web for weeks for my wifes' Acer.
>
> I used a Registry Cleaner to no avail. The following is my recent
> support message to Acer:
>
>
> Summary: Audio CD's OK, DVD's not recognized.
> Product Level 1: Notebook
> Product Level 2: Aspire
> Product Level 3: Aspire 3100
> Date Created: 02/01/2008 07:22 PM
> Last Updated: 02/01/2008 07:22 PM
> Status: New
> Operating System: Windows XP
>
> Hi,
>
> I can play Audio CD's thro iTunes perfectly well, but when I insert a
> DVD, I can hear a sporadic whirring, but nothing appears within' My
> Computer', nor on the desktop. It simply doesn't 'see' the DVD.
>
> I have searched for a solution on the net, but apart from 'Reinstalling
> Software' in the Aspire manager, I have run out of options.
>
> I can't even reinstall as I don't have (and have never had) a password
> which is required to carry out this operation.
>
> Any help would be appreciated.
>
> Regards
>
> Has anyone else had, and resolved, this problem?
>
> --
> Molesworth

Just some thoughts.

Clean the laser lens.

Have you been using DVD's from localizations other than your own? If so, you
may need to update the firmware. You only get a limited number of these
under the licensing stuff they put in these things these days.

Check the Microsoft.Public.Windows groups - they will likely have good
advice for you.

If all else fails you can replace it, but that is no guarantee the
replacement will work till you pin down the problem.

You might uninstall the drivers, and then reboot windows to let it reinstall
them.

Definitely check for the latest drivers for the drive on the Mfg website.

Don't let Window's update supply drivers for your hardware. If it has, try a
rollback.

Good luck.


"doS" <> wrote in message
news:LFOpj.884$...
> its called needing a new drive.get an Optiarc, works great in the lappys.
>
> "Molesworth" <> wrote in message
> news:ukmole-...
>> All,
>>
>> I have searched the web for weeks for my wifes' Acer.
>>
>> I used a Registry Cleaner to no avail. The following is my recent
>> support message to Acer:
>>
>>
>> Summary: Audio CD's OK, DVD's not recognized.
>> Product Level 1: Notebook
>> Product Level 2: Aspire
>> Product Level 3: Aspire 3100
>> Date Created: 02/01/2008 07:22 PM
>> Last Updated: 02/01/2008 07:22 PM
>> Status: New
>> Operating System: Windows XP
>>
>> Hi,
>>
>> I can play Audio CD's thro iTunes perfectly well, but when I insert a
>> DVD, I can hear a sporadic whirring, but nothing appears within' My
>> Computer', nor on the desktop. It simply doesn't 'see' the DVD.
>>
>> I have searched for a solution on the net, but apart from 'Reinstalling
>> Software' in the Aspire manager, I have run out of options.
>>
>> I can't even reinstall as I don't have (and have never had) a password
>> which is required to carry out this operation.
>>
>> Any help would be appreciated.
>>
>> Regards
>>
>> Has anyone else had, and resolved, this problem?
>>
>> --
>> Molesworth
>

In article <LFOpj.884$>,
"doS" <> wrote:

> its called needing a new drive.get an Optiarc, works great in the lappys.

Thanks for that. Is it a straight swap? Drivers needed?

--
Molesworth

straight swap, no drivers,i replaced 3 of my laptops burners with the
Optiarcs, its a Sony/NEC drive, you'll love it.
http://www.newegg.com/Product/Produc...82E16827118006


"Molesworth" <> wrote in message
news:ukmole-...
> In article <LFOpj.884$>,
> "doS" <> wrote:
>
>> its called needing a new drive.get an Optiarc, works great in the lappys.
>
> Thanks for that. Is it a straight swap? Drivers needed?
>
> --
> Molesworth

here is the driver section for the 3100 on acer:

ftp://ftp.work.acer-euro.com/noteboo...e_3100/driver/

EJM
"Molesworth" <> wrote in message
news:ukmole-...
> All,
>
> I have searched the web for weeks for my wifes' Acer.
>
> I used a Registry Cleaner to no avail. The following is my recent
> support message to Acer:
>
>
> Summary: Audio CD's OK, DVD's not recognized.
> Product Level 1: Notebook
> Product Level 2: Aspire
> Product Level 3: Aspire 3100
> Date Created: 02/01/2008 07:22 PM
> Last Updated: 02/01/2008 07:22 PM
> Status: New
> Operating System: Windows XP
>
> Hi,
>
> I can play Audio CD's thro iTunes perfectly well, but when I insert a
> DVD, I can hear a sporadic whirring, but nothing appears within' My
> Computer', nor on the desktop. It simply doesn't 'see' the DVD.
>
> I have searched for a solution on the net, but apart from 'Reinstalling
> Software' in the Aspire manager, I have run out of options.
>
> I can't even reinstall as I don't have (and have never had) a password
> which is required to carry out this operation.
>
> Any help would be appreciated.
>
> Regards
>
> Has anyone else had, and resolved, this problem?
>
> --
> Molesworth

so you think that will fix a dead drive?

"Eugene Maes" <> wrote in message
news:47aa92e4$0$1121$...
> here is the driver section for the 3100 on acer:
>
> ftp://ftp.work.acer-euro.com/noteboo...e_3100/driver/
>
> EJM
> "Molesworth" <> wrote in message
> news:ukmole-...
>> All,
>>
>> I have searched the web for weeks for my wifes' Acer.
>>
>> I used a Registry Cleaner to no avail. The following is my recent
>> support message to Acer:
>>
>>
>> Summary: Audio CD's OK, DVD's not recognized.
>> Product Level 1: Notebook
>> Product Level 2: Aspire
>> Product Level 3: Aspire 3100
>> Date Created: 02/01/2008 07:22 PM
>> Last Updated: 02/01/2008 07:22 PM
>> Status: New
>> Operating System: Windows XP
>>
>> Hi,
>>
>> I can play Audio CD's thro iTunes perfectly well, but when I insert a
>> DVD, I can hear a sporadic whirring, but nothing appears within' My
>> Computer', nor on the desktop. It simply doesn't 'see' the DVD.
>>
>> I have searched for a solution on the net, but apart from 'Reinstalling
>> Software' in the Aspire manager, I have run out of options.
>>
>> I can't even reinstall as I don't have (and have never had) a password
>> which is required to carry out this operation.
>>
>> Any help would be appreciated.
>>
>> Regards
>>
>> Has anyone else had, and resolved, this problem?
>>
>> --
>> Molesworth
>
>