Motherboard Forums


Reply
Thread Tools Display Modes

Bug in Toshiba Phoenix bios

 
 
Jeff
Guest
Posts: n/a
 
      07-30-2007, 08:14 PM
Hi
I have a Toshiba satellite M105-S3084 which is 11 months old. On this
notebook I use a BIOS password which works fine for me even after
hibernation. Then suddenly, for no reason, the Toshiba notebook would
no longer accept my BIOS password as valid and refused to let me access
the notebook PC.

I called Toshiba support and because the computer still had 3 weeks
warranty on it, I was told to go to an authorized Toshiba repair shop to
have the password reset - which I did. BUT, the repairman (who told me
by cmos battery and everything else was OK) told me he had a service
bulletin that said there was a known bug (!!) that would abruptly
"regenerate the Bios password" and that there was no fix when that
happened except to reset the password by an authorized repair shop. The
resetting was free this time because I still had 3 weeks warranty on it
but that after the warranty expires it would cost me $50 to have it
reset.

This is ridiculous. Has anyone else heard of this. Does anyone know if
this bug is only if I use the "Toshiba Assist" utility to set the
password and could I avoid it if I set it through the BIOS setup on
booting? Can the "Toshiba Assist" utility be uninstalled since the bug
might be in it.

Are there BIOS password resetting utilities I could use to avoid having
to pay the next time this happens? Any suggestions?

Thanks.

Jeff





 
Reply With Quote
 
 
 
 
Chris Hill
Guest
Posts: n/a
 
      07-31-2007, 01:08 PM
On Mon, 30 Jul 2007 16:14:50 -0400, "Jeff" <(E-Mail Removed)> wrote:

>Hi
>I have a Toshiba satellite M105-S3084 which is 11 months old. On this
>notebook I use a BIOS password which works fine for me even after
>hibernation. Then suddenly, for no reason, the Toshiba notebook would
>no longer accept my BIOS password as valid and refused to let me access
>the notebook PC.
>
>I called Toshiba support and because the computer still had 3 weeks
>warranty on it, I was told to go to an authorized Toshiba repair shop to
>have the password reset - which I did. BUT, the repairman (who told me
>by cmos battery and everything else was OK) told me he had a service
>bulletin that said there was a known bug (!!) that would abruptly
>"regenerate the Bios password" and that there was no fix when that
>happened except to reset the password by an authorized repair shop. The
>resetting was free this time because I still had 3 weeks warranty on it
>but that after the warranty expires it would cost me $50 to have it
>reset.
>
>This is ridiculous. Has anyone else heard of this. Does anyone know if
>this bug is only if I use the "Toshiba Assist" utility to set the
>password and could I avoid it if I set it through the BIOS setup on
>booting? Can the "Toshiba Assist" utility be uninstalled since the bug
>might be in it.
>
>Are there BIOS password resetting utilities I could use to avoid having
>to pay the next time this happens? Any suggestions?
>
>Thanks.
>
>Jeff
>
>
>



Since they all reset the same password in the same place, I can't
imagine any way to avoid it except don't set a password. Encrypt your
data and forget the password in the bios.
 
Reply With Quote
 
 
 
 
Jeff
Guest
Posts: n/a
 
      07-31-2007, 06:30 PM
"Chris Hill" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Mon, 30 Jul 2007 16:14:50 -0400, "Jeff" <(E-Mail Removed)> wrote:
>
>>Hi
>>I have a Toshiba satellite M105-S3084 which is 11 months old. On this
>>notebook I use a BIOS password which works fine for me even after
>>hibernation. Then suddenly, for no reason, the Toshiba notebook would
>>no longer accept my BIOS password as valid and refused to let me
>>access
>>the notebook PC.
>>
>>I called Toshiba support and because the computer still had 3 weeks
>>warranty on it, I was told to go to an authorized Toshiba repair shop
>>to
>>have the password reset - which I did. BUT, the repairman (who told
>>me
>>by cmos battery and everything else was OK) told me he had a service
>>bulletin that said there was a known bug (!!) that would abruptly
>>"regenerate the Bios password" and that there was no fix when that
>>happened except to reset the password by an authorized repair shop.
>>The
>>resetting was free this time because I still had 3 weeks warranty on
>>it
>>but that after the warranty expires it would cost me $50 to have it
>>reset.
>>
>>This is ridiculous. Has anyone else heard of this. Does anyone know
>>if
>>this bug is only if I use the "Toshiba Assist" utility to set the
>>password and could I avoid it if I set it through the BIOS setup on
>>booting? Can the "Toshiba Assist" utility be uninstalled since the bug
>>might be in it.
>>
>>Are there BIOS password resetting utilities I could use to avoid
>>having
>>to pay the next time this happens? Any suggestions?
>>
>>Thanks.
>>
>>Jeff
>>
>>
>>

>
>
> Since they all reset the same password in the same place, I can't
> imagine any way to avoid it except don't set a password. Encrypt your
> data and forget the password in the bios.


I considered that, but this bug does not just change the BIOS password,
it actually abruptly creates one! That's what's scary.

I do have my sensitive data encrypted using TrueCrypt.

Jeff


 
Reply With Quote
 
Arno Wagner
Guest
Posts: n/a
 
      08-01-2007, 07:44 AM
Previously Jeff <(E-Mail Removed)> wrote:
> "Chris Hill" <(E-Mail Removed)> wrote in message
> news(E-Mail Removed)...
>> On Mon, 30 Jul 2007 16:14:50 -0400, "Jeff" <(E-Mail Removed)> wrote:
>>
>>>Hi
>>>I have a Toshiba satellite M105-S3084 which is 11 months old. On this
>>>notebook I use a BIOS password which works fine for me even after
>>>hibernation. Then suddenly, for no reason, the Toshiba notebook would
>>>no longer accept my BIOS password as valid and refused to let me
>>>access
>>>the notebook PC.
>>>
>>>I called Toshiba support and because the computer still had 3 weeks
>>>warranty on it, I was told to go to an authorized Toshiba repair shop
>>>to
>>>have the password reset - which I did. BUT, the repairman (who told
>>>me
>>>by cmos battery and everything else was OK) told me he had a service
>>>bulletin that said there was a known bug (!!) that would abruptly
>>>"regenerate the Bios password" and that there was no fix when that
>>>happened except to reset the password by an authorized repair shop.
>>>The
>>>resetting was free this time because I still had 3 weeks warranty on
>>>it
>>>but that after the warranty expires it would cost me $50 to have it
>>>reset.
>>>
>>>This is ridiculous. Has anyone else heard of this. Does anyone know
>>>if
>>>this bug is only if I use the "Toshiba Assist" utility to set the
>>>password and could I avoid it if I set it through the BIOS setup on
>>>booting? Can the "Toshiba Assist" utility be uninstalled since the bug
>>>might be in it.
>>>
>>>Are there BIOS password resetting utilities I could use to avoid
>>>having
>>>to pay the next time this happens? Any suggestions?
>>>
>>>Thanks.
>>>
>>>Jeff
>>>
>>>
>>>

>>
>>
>> Since they all reset the same password in the same place, I can't
>> imagine any way to avoid it except don't set a password. Encrypt your
>> data and forget the password in the bios.


> I considered that, but this bug does not just change the BIOS password,
> it actually abruptly creates one! That's what's scary.


> I do have my sensitive data encrypted using TrueCrypt.


Seriously, I would try to get rid of this thing. Maybe threaten legal
action, since they did not fix the problem under warranty. They just
cured the symptoms.

Arno
 
Reply With Quote
 
Jeff
Guest
Posts: n/a
 
      08-01-2007, 05:12 PM
"Arno Wagner" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Previously Jeff <(E-Mail Removed)> wrote:
>> "Chris Hill" <(E-Mail Removed)> wrote in message
>> news(E-Mail Removed)...
>>> On Mon, 30 Jul 2007 16:14:50 -0400, "Jeff" <(E-Mail Removed)>
>>> wrote:
>>>
>>>>Hi
>>>>I have a Toshiba satellite M105-S3084 which is 11 months old. On
>>>>this
>>>>notebook I use a BIOS password which works fine for me even after
>>>>hibernation. Then suddenly, for no reason, the Toshiba notebook
>>>>would
>>>>no longer accept my BIOS password as valid and refused to let me
>>>>access
>>>>the notebook PC.
>>>>
>>>>I called Toshiba support and because the computer still had 3 weeks
>>>>warranty on it, I was told to go to an authorized Toshiba repair
>>>>shop
>>>>to
>>>>have the password reset - which I did. BUT, the repairman (who told
>>>>me
>>>>by cmos battery and everything else was OK) told me he had a service
>>>>bulletin that said there was a known bug (!!) that would abruptly
>>>>"regenerate the Bios password" and that there was no fix when that
>>>>happened except to reset the password by an authorized repair shop.
>>>>The
>>>>resetting was free this time because I still had 3 weeks warranty on
>>>>it
>>>>but that after the warranty expires it would cost me $50 to have it
>>>>reset.
>>>>
>>>>This is ridiculous. Has anyone else heard of this. Does anyone
>>>>know
>>>>if
>>>>this bug is only if I use the "Toshiba Assist" utility to set the
>>>>password and could I avoid it if I set it through the BIOS setup on
>>>>booting? Can the "Toshiba Assist" utility be uninstalled since the
>>>>bug
>>>>might be in it.
>>>>
>>>>Are there BIOS password resetting utilities I could use to avoid
>>>>having
>>>>to pay the next time this happens? Any suggestions?
>>>>
>>>>Thanks.
>>>>
>>>>Jeff
>>>>
>>> Since they all reset the same password in the same place, I can't
>>> imagine any way to avoid it except don't set a password. Encrypt
>>> your
>>> data and forget the password in the bios.

>
>> I considered that, but this bug does not just change the BIOS
>> password,
>> it actually abruptly creates one! That's what's scary.

>
>> I do have my sensitive data encrypted using TrueCrypt.

>
> Seriously, I would try to get rid of this thing. Maybe threaten legal
> action, since they did not fix the problem under warranty. They just
> cured the symptoms.
>
> Arno


I feel the same way, but it is such a pain to move to a new PC and get
everything setup the way you want it that I decided the lesser evil for
now is to keep good backups. After all, it would only cost $50 (plus the
aggravation) to reset the password should it happen again. But it does
make me keep an eye out for a new laptop and consider sooner
replacement - which will probably have its own unknown bugs. It took 11
months for this one to show itself..... That's the world we live in
today.

I wish I could find some kind of utility to remove the BIOS password
like the service person did, without having to open it up to get to the
cmos battery. Anyone know a way to do that?

Jeff


 
Reply With Quote
 
Arno Wagner
Guest
Posts: n/a
 
      08-02-2007, 06:51 AM
Previously Jeff <(E-Mail Removed)> wrote:
> "Arno Wagner" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...

[...]
> I feel the same way, but it is such a pain to move to a new PC and get
> everything setup the way you want it that I decided the lesser evil for
> now is to keep good backups. After all, it would only cost $50 (plus the
> aggravation) to reset the password should it happen again. But it does
> make me keep an eye out for a new laptop and consider sooner
> replacement - which will probably have its own unknown bugs. It took 11
> months for this one to show itself..... That's the world we live in
> today.


Unfortunateky yes. The basic problem is that consumers accept this.
And in a laptop you are screwed. No possibility to swap out just
one component.

> I wish I could find some kind of utility to remove the BIOS password
> like the service person did, without having to open it up to get to the
> cmos battery. Anyone know a way to do that?


The problem is that most software will not run at this early stage.
Try to get a copy from the service person, would be my advice.

Arno


 
Reply With Quote
 
 
 
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TX97-XV Bios Switch from Phoenix to Award Dean, Heather, Blair, Cameron and McKenna Smith Asus 2 12-06-2004 10:52 PM
ABit KG7 (Phoenix BIOS) Odd Beeping Elliot J Abit 10 11-23-2004 11:28 AM
Phoenix Bios Modification Mahiuddin Asus 0 07-14-2004 02:47 PM
AN7 post code "AF" - not in manual or phoenix bios website Jason Hubbard Abit 10 03-01-2004 12:03 PM
ASUS P4C800-E Deluxe BIOS AMI versus Award/Phoenix Vincent Poy Asus 6 07-19-2003 04:59 AM


All times are GMT. The time now is 02:41 PM.


Welcome!
Welcome to Motherboard Point
 

Advertisment