Buy a Gateway at retail, except some of the worst support in the industry.

I had the just about the same experience with bad tech support. My old
Gateway Select 1200CS wouldn't start the System Restoration Kit CD-
ROM. It said "This CD is for use only in a Gateway computer." Here's
my chat log (I saved it.)

Dillon_GWPR323 says: Okay. Do you have all the restoration CD that
came with your system ?
Dakota Courtois says: Yes.
Dillon_GWPR323 says: Please follow instructions at this page I will
send you
Dillon_GWPR323 sent a link to [http://support.gateway.com/s/SOFTWARE/
MICROSOF/7507189/750718996.shtml]
Dakota Courtois says: My hard drive is 20 GB. The CD won't let me
install Windows.
Dillon_GWPR323 says: Just follow the instructions
Dakota Courtois says: Okay...
Dakota Courtois says: I have to go now, and try this. (I know I'll be
back, though.)
Dillon_GWPR323 says: It was a pleasure working with you. My name and
badge number are Dillon_GWPR323. Thank you for using Gateway Remote
Assistance and have a great day.

The link he sent me to is for systems with an 8 GB hard drive or
smaller.
Plus, the CD drops me to a command prompt and won't let me start the
install.

I figured out a solution that worked for me; reflash the BIOS with the
same version. It worked for some odd reason.

"This CD is for use only in a Gateway computer."
That message comes up if you attempt to use the restore CDs in a computer
with a non Gateway BIOS.
If somehow the BIOS flash was damaged, that message is expected and it is
normal that a good BIOS flash will correct it.
Your solution is not really odd.

--
Jupiter Jones
http://www3.telus.net/dandemar
http://www.dts-l.org


<> wrote in message
news: oups.com...
>I had the just about the same experience with bad tech support. My old
> Gateway Select 1200CS wouldn't start the System Restoration Kit CD-
> ROM. It said "This CD is for use only in a Gateway computer." Here's
> my chat log (I saved it.)
>
> Dillon_GWPR323 says: Okay. Do you have all the restoration CD that
> came with your system ?
> Dakota Courtois says: Yes.
> Dillon_GWPR323 says: Please follow instructions at this page I will
> send you
> Dillon_GWPR323 sent a link to [http://support.gateway.com/s/SOFTWARE/
> MICROSOF/7507189/750718996.shtml]
> Dakota Courtois says: My hard drive is 20 GB. The CD won't let me
> install Windows.
> Dillon_GWPR323 says: Just follow the instructions
> Dakota Courtois says: Okay...
> Dakota Courtois says: I have to go now, and try this. (I know I'll be
> back, though.)
> Dillon_GWPR323 says: It was a pleasure working with you. My name and
> badge number are Dillon_GWPR323. Thank you for using Gateway Remote
> Assistance and have a great day.
>
> The link he sent me to is for systems with an 8 GB hard drive or
> smaller.
> Plus, the CD drops me to a command prompt and won't let me start the
> install.
>
> I figured out a solution that worked for me; reflash the BIOS with the
> same version. It worked for some odd reason.

Let me tell you some more. I and a friend purchased a Gateway GT5228
at best buy. I got the extended warranty.. thank goodness. His after
being 1 week out of warranty had the mother board fail. The mother
board is a new form btx board. They're not to be had. And the atx
form board won't fit the tower. So if you have a btx form board and
it's a socket 939 processor, you're out of luck it that baby fails The
motherboard is KTBC51G. I quote from and article

FIC offers Micro BTX board for Socket 939
by Geoff Gasior - 11:02 am, January 12, 2006

FIC has produced a Micro BTX motherboard for Socket 939 Athlon 64
processors. The KTBC51G supports dual-core processors, has PCI Express
x1 and x16 slots, and appears to use NVIDIA's GeForce 6100/nForce 410
chipset. Gateway is already using the board in one of its systems,
although the model in question appears to only be available in Japan.

BTX has yet to really catch on, but the design does some fundamentally
good things with air flow and component placement. It will be
interesting to see what happens to the form factor as Intel shifts its
focus to performance per watt.

15 comments — Last comment by IntelMole at 02:55pm on 1/15/2006

On 8 Feb 2007 16:40:41 -0800, "RMZ" <> wrote:

>What follows is a true story of my interaction with Gateway support,
>based on this experience I will never buy another Gateway product. I
>feel if others knew what they were getting into they may feel the same
>way, so I am posting my experience to inform others.
>
>I purchased a Gateway MX6453 in early Janauary 2007, less than 30 days
>later one the keyboard keys began having a problem, I got on-line with
>a support rep and at first I was told they would need to secure a $70
>authorization on my credit card and then they would send me the part
>which I could install... I would send the defective keyboard back in a
>prepaid mailer and the $70 would not be charged. I was thinking,
>wow... these guys are great...
>
>But after taking my credit card information I was told "I'm sorry, the
>part is not replaceable". When I ask them to clarify what this ment I
>was told "... it means that we will not be able to replace your
>keyboard, the computer itself will have to be replaced". I then asked
>if this meant I would loose all my hard drive data and I was told "...
>most likely, you will need to back up everything".
>
>I then pointed the support rep to this article on gateways own website
>explaining how to change out the part in all MX6000 series notebooks:
>http://support.gateway.com/s/Manuals/Mobile/8511369.pdf
>
>My system is identical to all photos shown in this document, in fact
>the document referenced above shows up when I drill down into th user
>guides section of my customized support page (built around my model #
>and serial), when I unscrewed and removed the bottom panel as shown in
>this document, I found screws in all the right places and I discovered
>the keyboard in my notebook is in fact (and to no surprise) most
>definitely replaceable. I also found am abundance of MX6000 series
>replacement keyboards on EBay, which again to no surprise look
>identical to the keyboard in my system.
>
>So the question is why is Gateway forcing retail customers to send in
>their notebooks for repairs, advising the customer they will probably
>be forced to reinstall everything (potentially loose days of work) and
>be forced in a situation without their PC for five to seven days,
>while for on-line customers they simply providing the part and
>catering to the customer....
>
>To top all of this off, the support rep could not explain any of
>Gateway's policies on this. I requested and got to speak with the
>supervisor, he reviewed the entire chat session and still could not
>provide any help.
>
>What follows is a complete transcript of the chat session with
>sensitive information edited to protect the support reps and my
>privacy (the reps aren't responsible here, Gateway is). This is a real
>transcript.
>
>================================================= ============================
>Sheila_GXXXXXXX says:
>Welcome to Gateway Chat. My name and badge number are Sheila_GXXXXXXX.
>I am looking at your
>account and the information you submitted. I will begin
>troubleshooting with you in just a moment.
>
>Jeremy DXXXX says:
>Hello
>
>Jeremy DXXXX says:
>Ok
>
>Sheila_GXXXXXXX says:
>Hi there Jeremy. Before we begin I just have some verifications.<br>
>
>Jeremy DXXXX says:
>Ok
>
>Sheila_GXXXXXXX says:
>According to your submission, the serial number for your Gateway
>system is Txxxxxxxxxxxx and the model number of your system is
>MX6453. Is this correct?<br>
>
>Jeremy DXXXX says:
>yes
>
>Sheila_GXXXXXXX says:
>Is your current email address?<br>
>
>Jeremy DXXXX says:
>yes
>
>Sheila_GXXXXXXX says:
>Thank you for verifying your information. I see some opportunity here
>to enhance your computer experience. Let's resolve the issue first
>and then discuss these options.
>
>Jeremy DXXXX says:
>ok
>
>Sheila_GXXXXXXX says:
>I understand that there is a problem on the keyboard, right? Can you
>tell me more about it.
>
>Jeremy DXXXX says:
>yes... the left "Shift" key became hard to press today. It still
>works, but I have to press down hard in the center of the key to make
>it take effect. All the others keys on the keyboard work fine. As you
>can see the computer is less than 30 days old.
>
>Jeremy DXXXX says:
>I would like to know if the keyboard is designed so that the
>individual keys can be removed and put back on.
>
>Jeremy DXXXX says:
>something strange just happend
>
>Jeremy DXXXX says:
>are you still there?
>
>Sheila_GXXXXXXX says:
>Yes.
>
>Jeremy DXXXX says:
>ok
>
>Sheila_GXXXXXXX says:
>Please describe any changes you made around the time the issue
>started.
>
>Jeremy DXXXX says:
>no changes
>
>Jeremy DXXXX says:
>I was just in the middle of an e-mail
>
>Jeremy DXXXX says:
>the key feels different, it takes more force to press the left Shift
>key down than any of the other keys
>
>Jeremy DXXXX says:
>that also started today, same time so I know its related.
>
>Sheila_GXXXXXXX says:
>Based on the troubleshooting that we have done, we have determined
>that the keyboard will need to be replaced for your computer. <br>
>
>Sheila_GXXXXXXX says:
>I am able to send you the replacement part so that you can install it
>as soon as it arrives, on your own or with the assistance of technical
>support. Included with your replacement part are instructions on how
>to remove the defective part and install the replacement part.<br>
>
>Sheila_GXXXXXXX says:
>In order to send out the replacement part, I will need to preauthorize
>a credit card for $75.00. The $75.00 is only preauthorized and will
>not be charged unless the defective part is not returned within ten
>days of when you receive the replacement part. You will receive a
>prepaid shipping label with your replacement part that should be used
>to return the defective part to us without any cost to you<br>
>
>Jeremy DXXXX says:
>ok
>
>Jeremy DXXXX says:
>Are you ready for that card number?
>
>Sheila_GXXXXXXX says:
>To place your replacement order I will need the following: <br>1)
>Street Address<br>2)
>City<br>3) State<br>4) Zip
>
>Jeremy DXXXX says:
>[edited to remove sensitive information]
>
>Jeremy DXXXX says:
>Do you need any other information?
>
>Sheila_GXXXXXXX says:
>Please continue to wait.
>
>Jeremy DXXXX says:
>ok
>
>Sheila_GXXXXXXX says:
>Jeremy, I do apologize, but this system the keuboard part is not
>replaceable.
>
>Sheila_GXXXXXXX says:
>With this you will need to send the system to us for service.
>
>Sheila_GXXXXXXX says:
>I can setup a Service Request for you, which will authorize your
>repairs. We will send you a pre-paid shipping label so you can send
>the notebook to us. The Shipping label and box will be sent out within
>2-3 business days after the Service Request is issued. When you
>receive the shipping label attach it to the outside of the box. <br>
>
>Sheila_GXXXXXXX says:
>Before sending your system in for repairs, please verify that any
>media such as games, music, or your Restore CD have been removed from
>your CDROM, DVD, or CDRW drive plus any third party hardware such as
>added RAM, video cards, etc. <br>
>
>Sheila_GXXXXXXX says:
>Please send battery and AC Adapter in with the Notebook. Please do not
>include any other peripheral hardware you may have hooked up to the
>notebook. Please also verify that the Notebook has been packaged for
>safe transit, as you will be responsible for any damaged incurred to
>the system in shipping. Once the Notebook is received at the
>warehouse, it may take up to 7-10 business days for the computer to be
>repaired and sent back. <br>
>
>Jeremy DXXXX says:
>I can't give up the notebook at this time, I use it for business and
>I'm at a critical juncture where I could loose hundreds of dollars for
>each day without my PC.
>
>Jeremy DXXXX says:
>Why can't gateway just send me a replacement?
>
>Jeremy DXXXX says:
>I can buy a replacement part second-hand and www.gateway.com gives
>instructions on how to change the keyboard
>
>Jeremy DXXXX says:
>This is very upsetting
>
>Sheila_GXXXXXXX says:
>No Jeremy, I can't process the replacement because the part is not
>replaceable.
>
>Jeremy DXXXX says:
>Can you explain that?
>
>Jeremy DXXXX says:
>How is it not replaceable?
>
>Sheila_GXXXXXXX says:
>I do apologize for the inconvenience this issue has brought you but
>you will need to send the system to us to replace the keyboard.
>
>Jeremy DXXXX says:
>Ok... I understand you have limited control here. Can you give me the
>name of a supervisor at Gateway support.
>
>Jeremy DXXXX says:
>This product is less an 30 days old.... I understand parts break, but
>I can buy the part second hand and replace it myself... it makes no
>sense that gateway can't send me the replacement part..... Especially
>given that you provide instructions on how to replace it. I'm the kind
>of person who will take things like this to the next level on
>principle, can you at least give me an explanation?
>
>Sheila_GXXXXXXX says:
>The name of my supervisor is Joseph_GWXXXXXX.
>
>Sheila_GXXXXXXX says:
>I can transfer you to my supervisor.
>
>Jeremy DXXXX says:
>As you can see I'm very serious about this... I don't mind waiting
>
>Sheila_GXXXXXXX says:
>Jeremy, here's Joseph my Supervisor.
>
>Jeremy DXXXX says:
>Thanks.
>
>Joseph_GWXXXXXX says:
>Hello Jeremy! Please allow me a moment to review your chat session.
>Thank you.
>
>Jeremy DXXXX says:
>Hi Joseph... No problem.
>
>Joseph_GWXXXXXX says:
>Thank you for waiting, Jeremy. I appreciate your patience.
>
>Jeremy DXXXX says:
>thank you for taking the time to talk with me
>
>Jeremy DXXXX says:
>well, you see where I'm at.
>
>Joseph_GWXXXXXX says:
>It appears that one of the keys of your keyboard is not functioning
>well.
>
>Joseph_GWXXXXXX says:
>No problem, Jeremy.
>
>Jeremy DXXXX says:
>That's right and I feel like, since it's practically brand new, I'm
>just a bit upset about
>
>the way this is being handled
>
>Joseph_GWXXXXXX says:
>I have check our records and unfortunately the keyboard of your
>notebook is not replaceable.
>
>Jeremy DXXXX says:
>can you explain what that means
>
>Joseph_GWXXXXXX says:
>The only way to replace it is to send in your notebook to our service
>facility.
>
>Jeremy DXXXX says:
>According to the gateway website it is replacable.
>
>Jeremy DXXXX says:
>Instructions for replacement the keyboard on the Gateway MX6000 series
>keyboard is posted on-line
>
>Jeremy DXXXX says:
>The part (keyboard) is available on ebay and other on-line etailers.
>
>Joseph_GWXXXXXX says:
>We cannot possibly arrange a replacement for your keyboard according
>to your system information.
>
>Joseph_GWXXXXXX says:
>Can you provide me that link please?
>
>Jeremy DXXXX says:
>Yes... hold on just a moment
>
>Joseph_GWXXXXXX says:
>Thank you.
>
>Jeremy DXXXX says:
>http://support.gateway.com/support/m...0/MX6000.shtml
>
>Jeremy DXXXX says:
>See the Hardware reference guide hyperlink
>
>Jeremy DXXXX says:
>It shows instructions on how to replace the keyboard, all the
>instructions provided and pictures match this notebook in terms of
>placement of screws, etc...
>
>Joseph_GWXXXXXX says:
>Thank you. Please let me check my resources again. Please hold.
>
>Jeremy DXXXX says:
>Again, my notebook is the MX6453
>
>Joseph_GWXXXXXX says:
>I am still verifying your notebook's components, Jeremy. I apologize
>for the wait.
>
>Jeremy DXXXX says:
>I don't mind waiting
>
>Joseph_GWXXXXXX says:
>Thank you for waiitng, Jeremy.
>
>Jeremy DXXXX says:
>Are you telling me that I can not follow the MX6000 keyboard
>replacement instructions posted
>
>on gateway's website?
>
>Joseph_GWXXXXXX says:
>Unfortunately, the keyboard part is not one of the components of your
>notebook that is replaceable.
>
>Joseph_GWXXXXXX says:
>Therefore, I'm afraid that I cannot process a replacement keyboard for
>your notebook.
>
>Jeremy DXXXX says:
>If I send the notebook in for replairs will I loose everything on the
>system?
>
>Joseph_GWXXXXXX says:
>I apologize for any inconvenience or frustration caused by this issue.
>
>Jeremy DXXXX says:
>When you say the part can not be replaced, do you mean the terms of my
>warrenty do not allow it or physically the hardware does not allow
>it...
>
>Joseph_GWXXXXXX says:
>Yes Jeremy. Please back up any important information before sending
>your computer to us via Service Request as it is very likely that a
>destructive restore will be ran on the computer while it is at the
>warehouse.
>
>Joseph_GWXXXXXX says:
>It is physically the hardware, Jeremy.
>
>Joseph_GWXXXXXX says:
>Once the system is received at the warehouse, it may take up to 3-5
>business days for the computer to be repaired and sent back.<br>
>
>Joseph_GWXXXXXX says:
>We will send you a pre-paid shipping label so you can send the system
>to us. The Shipping label and box will be sent out within 2-3 business
>days after the Service Request is issued.
>
>Joseph_GWXXXXXX says:
>When you receive the shipping label attach it to the outside of the
>box. Before sending your system in for repairs, please verify that any
>media such as games, music, or your Restore CD have been removed from
>your CDROM, DVD or CDRW drive.
>
>Joseph_GWXXXXXX says:
>In addition, please do not include any other peripheral hardware you
>may have hooked up to the system.
>
>Joseph_GWXXXXXX says:
>Is there anything else I can assist you with?
>
>Jeremy DXXXX says:
>No, thank you.
>
>================================================= =============================
>

"BTX has yet to really catch on..." Huh? EVERY new Intel board with a
900-series chipset is a BTX. The 900-series boards have been shipping for
maybe 18 months. Almost every new Dell desktop is a BTX. Dell may still have
a few low end systems with ATX to get rid of. When Intel calls the tune with
chipsets and motherboard form factors, the other motherboard manufacturers fall
right in.

Who the hell is Geoff Gasior? I do not think he knows what he is talking
about... Ben Myers

On Sat, 03 Mar 2007 00:42:10 GMT, (El Cugino) wrote:

>Let me tell you some more. I and a friend purchased a Gateway GT5228
>at best buy. I got the extended warranty.. thank goodness. His after
>being 1 week out of warranty had the mother board fail. The mother
>board is a new form btx board. They're not to be had. And the atx
>form board won't fit the tower. So if you have a btx form board and
>it's a socket 939 processor, you're out of luck it that baby fails The
>motherboard is KTBC51G. I quote from and article
>
>FIC offers Micro BTX board for Socket 939
> by Geoff Gasior - 11:02 am, January 12, 2006
>
>FIC has produced a Micro BTX motherboard for Socket 939 Athlon 64
>processors. The KTBC51G supports dual-core processors, has PCI Express
>x1 and x16 slots, and appears to use NVIDIA's GeForce 6100/nForce 410
>chipset. Gateway is already using the board in one of its systems,
>although the model in question appears to only be available in Japan.
>
>BTX has yet to really catch on, but the design does some fundamentally
>good things with air flow and component placement. It will be
>interesting to see what happens to the form factor as Intel shifts its
>focus to performance per watt.
>
>15 comments — Last comment by IntelMole at 02:55pm on 1/15/2006
>
<SNIP>

Ben:

The purpose of my post was in the thread of support from Gateway when
the Computer is bought from stores. Yes Intel is moving along with
the BTX. My problem is gateway and the BTX board for an athlon
processor. If you use google and search BTX Motherboards and Socket
939 you won't find one you can buy. I've been to local computer repair
people and they can't get them. Gateway doesn't sell motherboards
and won't repair this machine because it's out of Warranty even if
it's a Gateway. That's my input!!

The Article talks about the board in question. If they're slow to
catch on... He must mean AMD... They don't have any motherboards for
the socket 939 in BTX form either.. I can't find one!!!!!

vince

<> wrote:

>"BTX has yet to really catch on..." Huh? EVERY new Intel board with a
>900-series chipset is a BTX. The 900-series boards have been shipping for
>maybe 18 months. Almost every new Dell desktop is a BTX. Dell may still have
>a few low end systems with ATX to get rid of. When Intel calls the tune with
>chipsets and motherboard form factors, the other motherboard manufacturers fall
>right in.
>
>Who the hell is Geoff Gasior? I do not think he knows what he is talking
>about... Ben Myers
>
>On Sat, 03 Mar 2007 00:42:10 GMT, (El Cugino) wrote:
>
>>Let me tell you some more. I and a friend purchased a Gateway GT5228
>>at best buy. I got the extended warranty.. thank goodness. His after
>>being 1 week out of warranty had the mother board fail. The mother
>>board is a new form btx board. They're not to be had. And the atx
>>form board won't fit the tower. So if you have a btx form board and
>>it's a socket 939 processor, you're out of luck it that baby fails The
>>motherboard is KTBC51G. I quote from and article
>>
>>FIC offers Micro BTX board for Socket 939
>> by Geoff Gasior - 11:02 am, January 12, 2006
>>
>>FIC has produced a Micro BTX motherboard for Socket 939 Athlon 64
>>processors. The KTBC51G supports dual-core processors, has PCI Express
>>x1 and x16 slots, and appears to use NVIDIA's GeForce 6100/nForce 410
>>chipset. Gateway is already using the board in one of its systems,
>>although the model in question appears to only be available in Japan.
>>
>>BTX has yet to really catch on, but the design does some fundamentally
>>good things with air flow and component placement. It will be
>>interesting to see what happens to the form factor as Intel shifts its
>>focus to performance per watt.
>>
>>15 comments — Last comment by IntelMole at 02:55pm on 1/15/2006
>>
><SNIP>

Agree, if you can't get a replacement, it is a big problem. Gateway is like
any other name brand computer company these days, except maybe a little worse.
Gateway does not build computers. It does not repair computers. It does not
stock parts for computers. All of this is farmed out to contract electronics
manufacturers. In this respect, Gateway is the same as Dell, HP, Lenovo,
Toshiba, Sony, etc. Gateway is worse because you can't buy the parts from
them. From Dell you can buy spare parts. From HP, you can buy spares. From
Lenovo/IBM, you can buy spares.

As to whether or not Socket 939 BTX boards exist, my Google search turned up
these two at the top of the list:

1. MSI Socket-939 Micro-BTX Motherboard with Integrated Graphics

2. "FIC has produced a Micro BTX motherboard for Socket 939 Athlon 64
processors. The KTBC51G..." written by the same Geoff Gasior, who does not quite
know what he is talking about.

Dell is shipping AMD systems with BTX motherboards, using the same chassis used
with its Intel BTX systems.

I will grant you one point, though. Socket 939 BTX boards are not plentiful.
But sorry, Geoff Gasior is talking out of his ass... Ben Myers

On Sun, 04 Mar 2007 01:50:10 GMT, (El Cugino) wrote:

>Ben:
>
>The purpose of my post was in the thread of support from Gateway when
>the Computer is bought from stores. Yes Intel is moving along with
>the BTX. My problem is gateway and the BTX board for an athlon
>processor. If you use google and search BTX Motherboards and Socket
>939 you won't find one you can buy. I've been to local computer repair
>people and they can't get them. Gateway doesn't sell motherboards
>and won't repair this machine because it's out of Warranty even if
>it's a Gateway. That's my input!!
>
>The Article talks about the board in question. If they're slow to
>catch on... He must mean AMD... They don't have any motherboards for
>the socket 939 in BTX form either.. I can't find one!!!!!
>
>vince
>
><> wrote:
>
>>"BTX has yet to really catch on..." Huh? EVERY new Intel board with a
>>900-series chipset is a BTX. The 900-series boards have been shipping for
>>maybe 18 months. Almost every new Dell desktop is a BTX. Dell may still have
>>a few low end systems with ATX to get rid of. When Intel calls the tune with
>>chipsets and motherboard form factors, the other motherboard manufacturers fall
>>right in.
>>
>>Who the hell is Geoff Gasior? I do not think he knows what he is talking
>>about... Ben Myers
>>
>>On Sat, 03 Mar 2007 00:42:10 GMT, (El Cugino) wrote:
>>
>>>Let me tell you some more. I and a friend purchased a Gateway GT5228
>>>at best buy. I got the extended warranty.. thank goodness. His after
>>>being 1 week out of warranty had the mother board fail. The mother
>>>board is a new form btx board. They're not to be had. And the atx
>>>form board won't fit the tower. So if you have a btx form board and
>>>it's a socket 939 processor, you're out of luck it that baby fails The
>>>motherboard is KTBC51G. I quote from and article
>>>
>>>FIC offers Micro BTX board for Socket 939
>>> by Geoff Gasior - 11:02 am, January 12, 2006
>>>
>>>FIC has produced a Micro BTX motherboard for Socket 939 Athlon 64
>>>processors. The KTBC51G supports dual-core processors, has PCI Express
>>>x1 and x16 slots, and appears to use NVIDIA's GeForce 6100/nForce 410
>>>chipset. Gateway is already using the board in one of its systems,
>>>although the model in question appears to only be available in Japan.
>>>
>>>BTX has yet to really catch on, but the design does some fundamentally
>>>good things with air flow and component placement. It will be
>>>interesting to see what happens to the form factor as Intel shifts its
>>>focus to performance per watt.
>>>
>>>15 comments — Last comment by IntelMole at 02:55pm on 1/15/2006
>>>
>><SNIP>