How to call the IBM easyServ?

My T60 has problem. I want to repair it my friend, he will take the
notebook to Cleveland.

I wrote email to about how to repair hardware
problem.
They give me the following reply:

Please note that you have to call EZ-Serv Customer Care
at 1-800-887-7435, option 2 ( for ThinkPad technical
support) and a representative will further assist you.
Hours of operation are Monday to Friday, 8:00 a.m.
to 8:00 p.m.EST.

Does this mean if I want to use EasyServ? I should call this phone
1-800-887-7435? I have this question because the user help tells, if
want to get warranty service, should call 1-800-426-7378. I don't know
which one is better choice.

if you have used the EasyServ service before, please tell me how to do
it?

lookgirl wrote:
> My T60 has problem. I want to repair it my friend, he will take the
> notebook to Cleveland.
>

> Does this mean if I want to use EasyServ? I should call this phone
> 1-800-887-7435? I have this question because the user help tells, if
> want to get warranty service, should call 1-800-426-7378. I don't know
> which one is better choice.
>

It does not matter much what number to use. IBM will redirect you to the
service you request.
S.