HP correspondance up untill they pawned me off to microsoft . . .
wrote:
Hi Benjamin,
Thank you for writng back.
I understand from your message that the issue did not get resolve from the steps provided in our earlier
correspondence.
Firstly, I apologize for the inconvenience caused to you in this regard.
Benjamin, I would like to inform you that to isolate and resolve the issue, I recommend you to download the chipset
drivers by visiting the below mentioned URL:
ftp://ftp.hp.com/pub/softlib/softwar...-1/sp26611.exe
This should resolve the issue by downloading the chipset drivers. If you need further assistance, please reply to this
message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Joseph
HP Total Care
-----Original Message-----
From:
Date: 10/09/2007 14:26:20 EST
To:
Cc:
Subject: Re: Re: HP Pavilion Slimline s3027c Desktop PC e-m
ran trouble shooter,
installed drivers,
these were not the correct drivers i believe, as it informed me that there is no better driver then the one i currently
have installed. That and I installed ethernet controllers, and not wireless lan controllers.
attempted wiping os, reinstalling os, then reinstalling drivers, but same problem with ethernet controllers. code 10.
Also missing drivers for
-802.11bg wlan, assumed last sent drivers might work for that, but unfortunetly not.
-pci simple communications controller
-video controller (vga compatable)
accessed bios and os plug and play enabled,
onboard lan enabled
lan boot disabled
so basiclly, the ethernet drivers have been accepted, but device will not start.
does not read connection when ethernet is plugged into port.
i am reinstalling the OS again for a clean slate, default bios. i will install the chipset drivers originally suggested as
wrote:
Hello Benjamin,
Thank you for writing back.
At this moment I would like to inform you that if the device has a FailReasonString value in its hardware key, that
string appears as the error message. The driver orenumerator puts this registry string value there. If there is no
FailReasonStringin the hardware key, you receive the following error message:
This device cannot start. (Code 10)
To resolve the issue with the Device failed to start. Click Update Driver to update the drivers for this device. On the
General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. However, to at this
point to resolve the issue please reinstall the drivers from the below web link:
=== Wireless LAN drivers ===
ftp://ftp.hp.com/pub/softlib/softwar...-1/sp26679.exe
I am sure the given information is helpful to you in resolving the issue with the Wireless LAN drivers. If you need
further assistance, please reply to this message and we will be happy to assist you further.
Thank you for your patience and time.
Sincerely,
Shawn
For more information, including technical informationupdates, please visit our Web site at
http://www.hp.com/support.
-----Original Message-----
From:
Date: 10/09/2007 12:07:30 EST
To:
Cc:
Subject: Re: HP Pavilion Slimline s3027c Desktop PC e-mail
drivers accepted, but for network card, device manager reads
Device will not start (code 10)
any suggestions?
wrote:
Dear Benjamin,
Thank you for contacting HP Total Care.
I understand that you wish to have ethernet controller drivers for Windows XP operating system for your HP Pavilion
s3027c computer.
I have verified the specifications and came to know that the PC was bundled with Nvidia GeForce 6150 LE chipset.
I request you to download the LAN drivers and chipest drivers provided below:
==== LAN drivers ===
ftp://ftp.hp.com/pub/softlib/softwar...-1/sp26805.exe
Also, I request you to download and installthe Chipset drivers for the PC.
=== Chipset drivers ===
ftp://ftp.hp.com/pub/softlib/softwar...-1/sp26802.exe
By downloading and install the drivers, you should be able to use the ethernet controller in the PC. If you need
further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Patrick
HP Total Care
Our advice is strictly limited to thequestion(s) asked and is based on the information provided to us. HP does not
assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this information. Always back up your data.
For more information, including technical information updates, please visit our Web site at
http://www.hp.com/support.
-----Original Message-----
From:
Date: 10/08/2007 16:20:03 EST
To: HP Support
Cc:
Subject: HP Pavilion Slimline s3027c Desktop PC e-mail supp
hp e-mail support
language_code : en
language : English
Country of Residence : United States
product_line : 6J
product_oid : 3405727
product_name : HP Pavilion Slimline s3027c Desktop PC
part_number : RY882AAR,RY882AA
purchase month : 10
purchase year : 2007
problem area : installation and setup
serial number : cn47150hxm
operating system : Microsoft Windows XP Professional
Is your computer unable to work with accessory products? Please select all that apply. :
other
What type and brand of CD/DVD media do you use? : any
Was the CD/DVD writer drive built into the computer when you purchased it? : yes
Can you hear sound from the connected speakers? : yes
Does thex display on the music center appear to be working properly? : yes
Have you connected the music center to your TV, DVD or music system? : yes
error message : inf for 95 or later
problem description : need drivers for xp operating system. ethernet controllers. came with vista, installing xp.
first name : Benjamin