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chackmol
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      08-13-2009, 02:52 PM
First excuse my poor English.
I have a Compaq 6820S. The Hard Drive went out of the fixed Nap. I found the
problem and I fix the HDD but....Windows Vista Home Basic did not work
anymore.

I call HP to have a copy in order to reinstall Windows Vista Home Basic. The
answer is "Sir You warranty expired on march 2009, we can't do nothing for
you, ask Microsoft in order to solve your problem" I contacted Microsoft
and I got an answer "

Bonjour,





Nous avons bien pris connaissance de votre e-mail du 13 Aout 2009.



Nous avons noté que cela concerne le CD Rom de votre logiciel.



Nous sommes sincèrement désolés pour les désagréments que vous avez
rencontrés.



D'après les informations que vous nous avez fournies, votre logiciel
Microsoft est une version OEM, c'est-à-dire commercialisée uniquement avec
un nouveau PC.



Selon nos contrats de commercialisation en vigueur avec les fabricants ou
les revendeurs de nos matériels, ces derniers sont les seuls habilités pour
solutionner de manière efficace votre problème.



Microsoft ne propose pas de remplacement de ce média.



Pour de plus amples informations, sur la licence OEM, nous vous invitons à
consulter la page internet suivante ;



http://www.microsoft.com/France/ache...omment/pc.mspx



Nous vous invitons donc à entrer en relation directe avec votre fabricant ou
revendeur.



Nous restons à votre disposition pour toutes informations complémentaires.



Cordialement



"



For those who do no understand french, it says in two words "contact HP in
order to solve your problem "



My question is ; where I can find a CD of Vista Home Basic in order to
reisntall it.





Thank you in advance for your help


 
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John Williamson
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      08-13-2009, 03:19 PM
chackmol wrote:
> First excuse my poor English.


Not a problem.
<Snip>

> My question is ; where I can find a CD of Vista Home Basic in order to
> reisntall it.
>
>
>
>
>
> Thank you in advance for your help
>
>

http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3629433

Has information on how to buy a recovery CD/ DVD from Compaq.

There is a charge for supplying them, but they will restore your PC to
ex-factory settings. You may need to explain that you are *not* claiming
under the warranty.

It is possible that you may be able to re-install from any official
Vista Home Basic DVD for your country by using the COA number on your
computer case. It worked on XP, but I've not tried it with Vista,

Your only other choice is to buy a new copy of Vista Home Basic and get
all the drivers from the HP website, or upgrade to Windows 7, which is
free (In the United Kingdom, anyway.) until June 2010. Then the licence
expires and you'll need to buy a licence for it. Windows 7 uses Vista
drivers.

--
Bonne chance.

John.
 
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chackmol
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      08-14-2009, 08:39 AM
I think that you have two world for those two companies.I mean HP and
Microsoft, the US-Canada-GreatBritain world and the remaining.

I follow what you suggest and it seemsto work if I am a US-Canadian or
Great-Britain citizen but for me, no.


I think I will put a Linux with Open-office and forgot Bill and so on

Thank you anyway for your help
"John Williamson" <(E-Mail Removed)> a écrit dans le message de
news: (E-Mail Removed)...
> chackmol wrote:
>> First excuse my poor English.

>
> Not a problem.
> <Snip>
>
>> My question is ; where I can find a CD of Vista Home Basic in order to
>> reisntall it.
>>
>>
>>
>>
>>
>> Thank you in advance for your help
>>
>>

> http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3629433
>
> Has information on how to buy a recovery CD/ DVD from Compaq.
>
> There is a charge for supplying them, but they will restore your PC to
> ex-factory settings. You may need to explain that you are *not* claiming
> under the warranty.
>
> It is possible that you may be able to re-install from any official Vista
> Home Basic DVD for your country by using the COA number on your computer
> case. It worked on XP, but I've not tried it with Vista,
>
> Your only other choice is to buy a new copy of Vista Home Basic and get
> all the drivers from the HP website, or upgrade to Windows 7, which is
> free (In the United Kingdom, anyway.) until June 2010. Then the licence
> expires and you'll need to buy a licence for it. Windows 7 uses Vista
> drivers.
>
> --
> Bonne chance.
>
> John.



 
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