Although it's technically true that "If an external monitor works fine,
that would indicate a problem with the LCD, not the video card", it's
not absolute. The actual video card is ok, but the video circuitry (on
either the motherboard or a separate card) contains distinct output
drivers for the LCD and the external monitor port. The problem COULD
still be in the video card circuits, although the LCD is far more likely.
LCD displays scanned and refreshed in sections. It's not at all unusual
to find a "chuck" of the display inoperative. This can range from a
postage size section to a huge piece (more than half) of the display.
d wrote:
>
> If an external monitor works fine, that would indicate a problem with the
> LCD, not the video card. Although the chances of exactly 2/3 of an LCD
> going bad are next to nil.
>
> Have you tried opening the case (assuming it's no longer under warranty)
> and checking for loose connections?
>
>