DEll Tech Support 5 Star

8100 cd rom failed.

Called Tech support 11:00 AM Monday Feb 16.

Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm

Fantastic Service Thank you Dell

JD

Florida, U.S.A.

I wish I could rate Dell's online support 5 stars, but I can't. More
like 1.5.

<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

JD, with all due respect, what's so Fantastic about that ????
This is what I expect from any service department of a high ticket item
manufacturer.

Jose
MCSA, A+


<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

What is "5 star" about service quality that should be provided by a company
like Dell?


<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

What is "5 star" about service quality that should be provided by a company
like Dell?


<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

What is "5 star" about service quality that should be provided by a company
like Dell?


<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

My apologies, but OE sent the same message multiple times.
It does funny things now and then, but this is a first.


"Irene" <> wrote in message
news:...
> What is "5 star" about service quality that should be provided by a
company
> like Dell?
>
>
> <> wrote in message
> news:...
> > 8100 cd rom failed.
> >
> > Called Tech support 11:00 AM Monday Feb 16.
> >
> > Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
> >
> > Fantastic Service Thank you Dell
> >
> > JD
> >
> > Florida, U.S.A.
>
>
>

and certainly not 5 star

dj

"Irene" <> wrote in message
news:...
> My apologies, but OE sent the same message multiple times.
> It does funny things now and then, but this is a first.
>
>
> "Irene" <> wrote in message
> news:...
> > What is "5 star" about service quality that should be provided by a
> company
> > like Dell?
> >
> >
> > <> wrote in message
> > news:...
> > > 8100 cd rom failed.
> > >
> > > Called Tech support 11:00 AM Monday Feb 16.
> > >
> > > Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
> > >
> > > Fantastic Service Thank you Dell
> > >
> > > JD
> > >
> > > Florida, U.S.A.
> >
> >
> >
>
>

<> wrote in message
news:...
> 8100 cd rom failed.
>
> Called Tech support 11:00 AM Monday Feb 16.
>
> Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm
>
> Fantastic Service Thank you Dell
>
> JD
>
> Florida, U.S.A.

Dell seems to very good about replacing hardware. Getting a good answer to
a question is another story. I don't bother calling tech support anymore.
Too long a wait for poorly trained techs. If I think I need new hardware I
send an email.

Carol