Dell tech support in India..

Guess we see why Tech support was shipped overseas and with Mike Dell
presently lobbying over there it won't be back here anytime soon, the $$
wins again

http://hosted.ap.org/dynamic/stories...MPLATE=DEFAULT

"Paul" <> wrote in message
news: ...
> Guess we see why Tech support was shipped overseas and with Mike Dell
> presently lobbying over there it won't be back here anytime soon, the $$
> wins again
>
> http://hosted.ap.org/dynamic/stories...MPLATE=DEFAULT
>

"Japan bombs Pearl Harbor."

I'm sure glad that other computer makes haven't outsourced their support.

Oh, wait......

I had a lot of hardware problems with a Dell 8400 last year. I rang India on
6+ occasions (separate problems) and I found the Dell representatives very
polite, friendly and helpful. Probably better than the Australians I rang
several years ago. Maybe I was lucky but I'm pleased with the Indian support
service.

To tell you the truth I have only bought Dells for the last 8-10 years so
honestly do not know if HP, Gateway, MAC or other have also outsourced
they're tech support but I am very disappointed Dell did and hoped they'd
bring it back, god knows our college grads here need work. Like Brian I had
problems with my Dell last year but unfortunately Tech Support was a
nightmare, I won't get into details but it was a disaster.

"Brian K" <iibntgyea4 > wrote in message
news:Fm0Mh.14052$...
>
> I had a lot of hardware problems with a Dell 8400 last year. I rang India
> on 6+ occasions (separate problems) and I found the Dell representatives
> very polite, friendly and helpful. Probably better than the Australians I
> rang several years ago. Maybe I was lucky but I'm pleased with the Indian
> support service.
>

"Brian K" <iibntgyea4 > wrote in message
news:Fm0Mh.14052$...
>
> I had a lot of hardware problems with a Dell 8400 last year. I rang India
> on 6+ occasions (separate problems) and I found the Dell representatives
> very polite, friendly and helpful. Probably better than the Australians I
> rang several years ago. Maybe I was lucky but I'm pleased with the Indian
> support service.

I've found the same thing. If you're patient and let them follow the
mandatory
script to completion then they're very willing to help you afterwards. I've
found
the key to be politeness and respect. Calling them names or acting superior
works
against you. I know it's difficult to be patient and polite when your
deadline is fast
approaching and the only copy of your report is on the machine that's not
working
but don't take it out on the Tech. It's not his (I've never been connected
to a female
Tech) fault your machine is down.

A little application of the Golden Rule goes a long way.

Tom Lake

"our college grads here need work"
Possibly, but you are one of the few I have seen suggesting this
support is college level.
It isn't.
Most college grads can do better and those that don't probably took
the wrong major.

--
Jupiter Jones
http://www3.telus.net/dandemar
http://www.dts-l.org


"Paul" <> wrote in message
news:eZ-...
> To tell you the truth I have only bought Dells for the last 8-10
> years so honestly do not know if HP, Gateway, MAC or other have also
> outsourced they're tech support but I am very disappointed Dell did
> and hoped they'd bring it back, god knows our college grads here
> need work. Like Brian I had problems with my Dell last year but
> unfortunately Tech Support was a nightmare, I won't get into details
> but it was a disaster.

Tom, exactly my approach too.

"Brian K" <iibntgyea4 > wrote in message
news:Fm0Mh.14052$...
>
> I had a lot of hardware problems with a Dell 8400 last year. I rang India
> on 6+ occasions (separate problems) and I found the Dell representatives
> very polite, friendly and helpful. Probably better than the Australians I
> rang several years ago. Maybe I was lucky but I'm pleased with the Indian
> support service.
>


Tech support in Australia? lol. Is it hard to understand an Australian
on the phone? I've never had trouble understanding what the Croc Hunter was
saying on his shows.

On Wed, 21 Mar 2007 16:30:25 GMT, "Jupiter Jones"
<> wrote:

>"our college grads here need work"
>Possibly, but you are one of the few I have seen suggesting this
>support is college level.
>It isn't.
>Most college grads can do better and those that don't probably took
>the wrong major.

How do you know that the support isn't college level? Also, what are
the "right" majors?

On Thu, 22 Mar 2007 00:50:44 GMT, "Von Fourche"
<> wrote:

> Tech support in Australia? lol. Is it hard to understand an Australian
>on the phone? I've never had trouble understanding what the Croc Hunter was
>saying on his shows.

That's because every other word that he said was "Krikey!". The other
word was "mate".