Epson Stylus CX5000 Copy/Print/Scan Install Problem

Be patient, I'm new at this. I got this killer piece of equipment fo
Christmas but I have tried four times to install the thing! Followe
directions to a T but I get a "Msgsrv32 error". Choice of "Ignore o
Cancel". Ignore does nothing. Cancel works but then when I restar
the computer I'm dead in the water. I get my wallpaper, no icons etc.
Cont/Alt/Delete "not responding". I have had to manually shut off m
computer and use GoBack - to a time previous to installing, to get m
computer to work again. Also, it says the printer is not connecte
(Yes it is!). Any ideas about what I can try


--
Angelkits

First go back to b4 you attempted the first install.
Disconnect the printer from the computer.
Install the software, DO NOT connect the printer until the installation requests you to do so.
If that does not solve the problem try the Epson web sit at http://www.epson.com .

HTH Wayne

Yes. The prevailing rule-of-thumb for installing USB devices these days is to
install the software first, THEN connect the device when the software asks.
Connecting the device, then installing the software often leads to confusion in
the software... Ben Myers

On Sun, 31 Dec 2006 09:02:32 -0500, "Wayne Blackman" <Spam-ME->
wrote:

>First go back to b4 you attempted the first install.
>Disconnect the printer from the computer.
>Install the software, DO NOT connect the printer until the installation requests you to do so.
>If that does not solve the problem try the Epson web sit at http://www.epson.com .
>
>HTH Wayne

Wayne Blackman Wrote:
> First go back to b4 you attempted the first install.
> Disconnect the printer from the computer.
> Install the software, DO NOT connect the printer until the installatio
> requests you to do so.
> If that does not solve the problem try the Epson web sit a
> http://www.epson.com .
>
> HTH Wayne

Thanks for the reply. Your suggestion is the exact way th
instructions were written and I did do it that way, four times. I wil
check out the website you recommended. I did send an email to the Epso
Help people but with new years etc probably will be a few days before
hear back. I appreciate your input. I kind of stumble my way throug
this computer stuff, but it's a good way for me to learn, by proble
solving. Best to you for the New Year


--
Angelkits

Try UNinstalling everything for the printer first. Often the residue left
behind from a failed install will keep a subsequent software install from going
properly. In extreme cases, most often with HP products, I've had to edit the
Windows registry, removing as many entries as possible which refer to the device
in question. But try an uninstall.

BTW, which version of Windows (XP presumed) and which model of computer?

.... Ben Myers

On Sun, 31 Dec 2006 16:46:54 +0000, Angelkits
<> wrote:

>
>Wayne Blackman Wrote:
>> First go back to b4 you attempted the first install.
>> Disconnect the printer from the computer.
>> Install the software, DO NOT connect the printer until the installation
>> requests you to do so.
>> If that does not solve the problem try the Epson web sit at
>> http://www.epson.com .
>>
>> HTH Wayne
>
>Thanks for the reply. Your suggestion is the exact way the
>instructions were written and I did do it that way, four times. I will
>check out the website you recommended. I did send an email to the Epson
>Help people but with new years etc probably will be a few days before I
>hear back. I appreciate your input. I kind of stumble my way through
>this computer stuff, but it's a good way for me to learn, by problem
>solving. Best to you for the New Year.

Ben Myers Wrote:
> Try UNinstalling everything for the printer first. Often the residu
> left
> behind from a failed install will keep a subsequent software instal
> from going
> properly. In extreme cases, most often with HP products, I've had t
> edit the
> Windows registry, removing as many entries as possible which refer t
> the device
> in question. But try an uninstall.
>
> BTW, which version of Windows (XP presumed) and which model o
> computer?
>
> .... Ben Myers
>
> On Sun, 31 Dec 2006 16:46:54 +0000, Angelkits
> wrote:
> -
>
> Wayne Blackman Wrote: -
> First go back to b4 you attempted the first install.
> Disconnect the printer from the computer.
> Install the software, DO NOT connect the printer until th
> installation
> requests you to do so.
> If that does not solve the problem try the Epson web sit at
> http://www.epson.com .
>
> HTH Wayne-
>
> Thanks for the reply. Your suggestion is the exact way the
> instructions were written and I did do it that way, four times.
> will
> check out the website you recommended. I did send an email to th
> Epson
> Help people but with new years etc probably will be a few days befor
> I
> hear back. I appreciate your input. I kind of stumble my way through
> this computer stuff, but it's a good way for me to learn, by problem
> solving. Best to you for the New Year.-


Ben,
Tried. No success. I have a Gateway 2000 Model G6-233 Multimedia L
mini-tower, using Windows 98SE. The label on back says "ship dat
ll/18/97". Yea, I know it's old but it seems to work well, especiall
since I'm just learning and want to know what I'm doing before I inves
in a newer one and what kind to get etc. Thanks for your input


--
Angelkits

Now we're getting somewhere. The USB on an older Gateway G6 just barely works,
and it is USB 1.1. I'll bet that the Epson requires USB 2.0. Or possibly the
Epson software does not work with Windows 98? You can always add a USB 2.0 PCI
card, but it would be worth just about as much as your aged computer... Ben
Myers

On Tue, 2 Jan 2007 11:45:00 +0000, Angelkits
<> wrote:
<SNIP>
>
>Ben,
>Tried. No success. I have a Gateway 2000 Model G6-233 Multimedia LP
>mini-tower, using Windows 98SE. The label on back says "ship date
>ll/18/97". Yea, I know it's old but it seems to work well, especially
>since I'm just learning and want to know what I'm doing before I invest
>in a newer one and what kind to get etc. Thanks for your input.