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How to get user inputs from an ordinary phone

 
 
Love Work
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      06-15-2012, 11:12 PM
I would like to know how to design a web application that allows the user to
type in his/her selection via an ordinary phone (not smart phone).
Ideally the user just type in a phone number then he will be connected to a
webiste;
The website will greet the user via recorded voice, and direct the user to
make selections via the touchpad at the phone;
The user then press numbers at the phone to make selections.
The website will receive and parse the numbers pressed by the phone and
perform accordingly.
Is it possible? How could the website get the numbers selected by the user?
Do I have to deal with the telephone service provider?
Thank you!


--- Posted via news://freenews.netfront.net/ - Complaints to (E-Mail Removed) ---
 
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Robert Wessel
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      06-15-2012, 11:29 PM
On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <(E-Mail Removed)>
wrote:

>I would like to know how to design a web application that allows the user to
>type in his/her selection via an ordinary phone (not smart phone).
>Ideally the user just type in a phone number then he will be connected to a
>webiste;
>The website will greet the user via recorded voice, and direct the user to
>make selections via the touchpad at the phone;
>The user then press numbers at the phone to make selections.
>The website will receive and parse the numbers pressed by the phone and
>perform accordingly.
>Is it possible? How could the website get the numbers selected by the user?
>Do I have to deal with the telephone service provider?




This has little to do with web sites, but you're looking for
Interactive Voice Response. There are a ton of vendors out there,
with everything from hardware you attach to a PC (and a phone line),
to hosted services.

At the lowest level, you can get hardware you can send sound files to,
and you get back input related to the DTMF tones from the telephone
keys.
 
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Love Work
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      06-16-2012, 12:15 AM
Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
needs.


"Robert Wessel" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <(E-Mail Removed)>
> wrote:
>
>>I would like to know how to design a web application that allows the user
>>to
>>type in his/her selection via an ordinary phone (not smart phone).
>>Ideally the user just type in a phone number then he will be connected to
>>a
>>webiste;
>>The website will greet the user via recorded voice, and direct the user to
>>make selections via the touchpad at the phone;
>>The user then press numbers at the phone to make selections.
>>The website will receive and parse the numbers pressed by the phone and
>>perform accordingly.
>>Is it possible? How could the website get the numbers selected by the
>>user?
>>Do I have to deal with the telephone service provider?

>
>
>
> This has little to do with web sites, but you're looking for
> Interactive Voice Response. There are a ton of vendors out there,
> with everything from hardware you attach to a PC (and a phone line),
> to hosted services.
>
> At the lowest level, you can get hardware you can send sound files to,
> and you get back input related to the DTMF tones from the telephone
> keys.



--- Posted via news://freenews.netfront.net/ - Complaints to (E-Mail Removed) ---
 
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Paul
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      06-16-2012, 09:09 AM
In article <jrgj7j$tne$(E-Mail Removed)>, (E-Mail Removed)
says...
>
> Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
> needs.


VoIP has nothing to do with it. You need to talk to the phone line.

Have you never actually phoned somewhere and get greeted by

"Press 1 for Sales
Press 2 for accounts
Press 3 for Customer services"

Interactive Voiec Response is the technique used by systems that have
phone lines directly or indirectly attached.

I suggest you look up existing systems first.

> "Robert Wessel" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <(E-Mail Removed)>
> > wrote:
> >
> >>I would like to know how to design a web application that allows the user
> >>to
> >>type in his/her selection via an ordinary phone (not smart phone).
> >>Ideally the user just type in a phone number then he will be connected to
> >>a
> >>webiste;
> >>The website will greet the user via recorded voice, and direct the user to
> >>make selections via the touchpad at the phone;
> >>The user then press numbers at the phone to make selections.
> >>The website will receive and parse the numbers pressed by the phone and
> >>perform accordingly.
> >>Is it possible? How could the website get the numbers selected by the
> >>user?
> >>Do I have to deal with the telephone service provider?

> >
> >
> >
> > This has little to do with web sites, but you're looking for
> > Interactive Voice Response. There are a ton of vendors out there,
> > with everything from hardware you attach to a PC (and a phone line),
> > to hosted services.
> >
> > At the lowest level, you can get hardware you can send sound files to,
> > and you get back input related to the DTMF tones from the telephone
> > keys.

>
>
> --- Posted via news://freenews.netfront.net/ - Complaints to (E-Mail Removed) ---




--
Paul Carpenter | (E-Mail Removed)
<http://www.pcserviceselectronics.co.uk/> PC Services
<http://www.pcserviceselectronics.co.uk/fonts/> Timing Diagram Font
<http://www.gnuh8.org.uk/> GNU H8 - compiler & Renesas H8/H8S/H8 Tiny
<http://www.badweb.org.uk/> For those web sites you hate
 
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Robert Wessel
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Posts: n/a
 
      06-16-2012, 02:27 PM
On Sat, 16 Jun 2012 10:09:34 +0100, Paul
<(E-Mail Removed)> wrote:

>In article <jrgj7j$tne$(E-Mail Removed)>, (E-Mail Removed)
>says...
>>
>> Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
>> needs.

>
>VoIP has nothing to do with it. You need to talk to the phone line.
>
>Have you never actually phoned somewhere and get greeted by
>
> "Press 1 for Sales
> Press 2 for accounts
> Press 3 for Customer services"
>
>Interactive Voiec Response is the technique used by systems that have
>phone lines directly or indirectly attached.
>
>I suggest you look up existing systems first.



While I'm not aware of anyone who does IVR stuff using VoIP, I've also
not paid any real attention to that area in several years, so that
means nothing.

But it would not surprise me at all that someone supports that - at
the end of the day, VoIP is just another way to get a phone line. IOW,
you'd get a pure software "phone" with the usual IVR interface
features, and you'd subscribe to a VoIP service provider instead of a
local traditional phone company.

I didn't consider VoIP when I wrote my response to the OP, but it
seems an obvious feature for an IVR vendor to add.


>> "Robert Wessel" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <(E-Mail Removed)>
>> > wrote:
>> >
>> >>I would like to know how to design a web application that allows the user
>> >>to
>> >>type in his/her selection via an ordinary phone (not smart phone).
>> >>Ideally the user just type in a phone number then he will be connected to
>> >>a
>> >>webiste;
>> >>The website will greet the user via recorded voice, and direct the user to
>> >>make selections via the touchpad at the phone;
>> >>The user then press numbers at the phone to make selections.
>> >>The website will receive and parse the numbers pressed by the phone and
>> >>perform accordingly.
>> >>Is it possible? How could the website get the numbers selected by the
>> >>user?
>> >>Do I have to deal with the telephone service provider?
>> >
>> >
>> >
>> > This has little to do with web sites, but you're looking for
>> > Interactive Voice Response. There are a ton of vendors out there,
>> > with everything from hardware you attach to a PC (and a phone line),
>> > to hosted services.
>> >
>> > At the lowest level, you can get hardware you can send sound files to,
>> > and you get back input related to the DTMF tones from the telephone
>> > keys.

>>
>>
>> --- Posted via news://freenews.netfront.net/ - Complaints to (E-Mail Removed) ---

 
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Paul
Guest
Posts: n/a
 
      06-16-2012, 04:05 PM
In article <(E-Mail Removed)>, robertwessel2
@yahoo.com says...
>
> On Sat, 16 Jun 2012 10:09:34 +0100, Paul
> <(E-Mail Removed)> wrote:
>
> >In article <jrgj7j$tne$(E-Mail Removed)>, (E-Mail Removed)
> >says...
> >>
> >> Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
> >> needs.

> >
> >VoIP has nothing to do with it. You need to talk to the phone line.
> >
> >Have you never actually phoned somewhere and get greeted by
> >
> > "Press 1 for Sales
> > Press 2 for accounts
> > Press 3 for Customer services"
> >
> >Interactive Voiec Response is the technique used by systems that have
> >phone lines directly or indirectly attached.
> >
> >I suggest you look up existing systems first.

>
>
> While I'm not aware of anyone who does IVR stuff using VoIP, I've also
> not paid any real attention to that area in several years, so that
> means nothing.
>
> But it would not surprise me at all that someone supports that - at
> the end of the day, VoIP is just another way to get a phone line. IOW,
> you'd get a pure software "phone" with the usual IVR interface
> features, and you'd subscribe to a VoIP service provider instead of a
> local traditional phone company.
>
> I didn't consider VoIP when I wrote my response to the OP, but it
> seems an obvious feature for an IVR vendor to add.

......


VoIP comes in basic categories of

1/ Internal only - VoIP run on internal netwrok from PABX to telco
standard lines (most DSL enabled countries don't need this), this is
more useful for structured cabling uses Same Cat5/Cat6 used
throughout building(s) and run through same network switches etc.

You rarely have access to VoIP stream and packets as PABX people
don't want you talking to their PABX without paying HUGE amounts of
money. That is the PABX world.

2/ External VoIP types pay VoIP provider on TOP of your comms link
usually a phone line.

a) VoIP Router with phone. Usually small domestic/commercial usage
Router has standard phone sockets and you get extra phone lines.

No access to VoIP stream.

b) Dedicated VoIP phone with access via existing routers and
infrastucture.

No acess to VoIP stream

c) Specialist routers - usually to talk to specific servers to act as
PABX, often this how PABX sellers sell new VoIP PABX, either to
provide internal call transfer functions and abaility to mix VoIP
and standard phones

Rarely do you have direct access to VoIP stream.

d) Software only - usually only for PABX peeps to talk to VoIP
services and know all the protocol extensions and vendor specific
add ons they use. Usually big bucks

Normally you have access to a simple phone port, to get software access
has to often be negotiated with every VoIP provider to ensure you are
using their protocols etc. Just in the same way to use Skype you have
to download their software to talk to Skype, or use phones that state
Skype compatible.

The joy of standards as not all VoIP services use exactly the same
set of protocols. Or even easily provide ways of accessing the
protocols, mainly extensions.

--
Paul Carpenter | (E-Mail Removed)
<http://www.pcserviceselectronics.co.uk/> PC Services
<http://www.pcserviceselectronics.co.uk/fonts/> Timing Diagram Font
<http://www.gnuh8.org.uk/> GNU H8 - compiler & Renesas H8/H8S/H8 Tiny
<http://www.badweb.org.uk/> For those web sites you hate
 
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hamilton
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      06-16-2012, 04:22 PM
On 6/15/2012 5:12 PM, Love Work wrote:
> I would like to know how to design a web application that allows the
> user to type in his/her selection via an ordinary phone (not smart phone).


Are there any non-smart phone that can display a web page ??


> Ideally the user just type in a phone number then he will be connected
> to a webiste;


Can you display/run a web page on a line line phone ??

CALLER: dials phone number
"web page" Hi we're from the 1980s, please press '1' for a description
of how this web page looks.


doh
 
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Tim Wescott
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Posts: n/a
 
      06-16-2012, 04:57 PM
On Sat, 16 Jun 2012 17:05:48 +0100, Paul wrote:

> In article <(E-Mail Removed)>, robertwessel2
> @yahoo.com says...
>>
>> On Sat, 16 Jun 2012 10:09:34 +0100, Paul
>> <(E-Mail Removed)> wrote:
>>
>> >In article <jrgj7j$tne$(E-Mail Removed)>, (E-Mail Removed)
>> >says...
>> >>
>> >> Thanks, Rob. I believe Interactive Voice Response and VoIP basically
>> >> fit my needs.
>> >
>> >VoIP has nothing to do with it. You need to talk to the phone line.
>> >
>> >Have you never actually phoned somewhere and get greeted by
>> >
>> > "Press 1 for Sales
>> > Press 2 for accounts
>> > Press 3 for Customer services"
>> >
>> >Interactive Voiec Response is the technique used by systems that have
>> >phone lines directly or indirectly attached.
>> >
>> >I suggest you look up existing systems first.

>>
>>
>> While I'm not aware of anyone who does IVR stuff using VoIP, I've also
>> not paid any real attention to that area in several years, so that
>> means nothing.
>>
>> But it would not surprise me at all that someone supports that - at the
>> end of the day, VoIP is just another way to get a phone line. IOW,
>> you'd get a pure software "phone" with the usual IVR interface
>> features, and you'd subscribe to a VoIP service provider instead of a
>> local traditional phone company.
>>
>> I didn't consider VoIP when I wrote my response to the OP, but it seems
>> an obvious feature for an IVR vendor to add.

> .....
>
>
> VoIP comes in basic categories of
>
> 1/ Internal only - VoIP run on internal netwrok from PABX to telco
> standard lines (most DSL enabled countries don't need this), this is
> more useful for structured cabling uses Same Cat5/Cat6 used
> throughout building(s) and run through same network switches etc.
>
> You rarely have access to VoIP stream and packets as PABX people
> don't want you talking to their PABX without paying HUGE amounts of
> money. That is the PABX world.
>
> 2/ External VoIP types pay VoIP provider on TOP of your comms link
> usually a phone line.
>
> a) VoIP Router with phone. Usually small domestic/commercial usage
> Router has standard phone sockets and you get extra phone lines.
>
> No access to VoIP stream.
>
> b) Dedicated VoIP phone with access via existing routers and
> infrastucture.
>
> No acess to VoIP stream
>
> c) Specialist routers - usually to talk to specific servers to act as
> PABX, often this how PABX sellers sell new VoIP PABX, either to
> provide internal call transfer functions and abaility to mix VoIP
> and standard phones
>
> Rarely do you have direct access to VoIP stream.
>
> d) Software only - usually only for PABX peeps to talk to VoIP
> services and know all the protocol extensions and vendor specific
> add ons they use. Usually big bucks
>
> Normally you have access to a simple phone port, to get software access
> has to often be negotiated with every VoIP provider to ensure you are
> using their protocols etc. Just in the same way to use Skype you have to
> download their software to talk to Skype, or use phones that state Skype
> compatible.
>
> The joy of standards as not all VoIP services use exactly the same set
> of protocols. Or even easily provide ways of accessing the protocols,
> mainly extensions.


I'm pretty sure that the Skype-compatible software that's available for
Linux boxes is open-source. If so, then you could intercept the audio
stream and decode key presses. I don't know how much _work_ it would be,
but you could do it.

--
My liberal friends think I'm a conservative kook.
My conservative friends think I'm a liberal kook.
Why am I not happy that they have found common ground?

Tim Wescott, Communications, Control, Circuits & Software
http://www.wescottdesign.com
 
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Andrew Smallshaw
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Posts: n/a
 
      06-17-2012, 08:39 PM
On 2012-06-15, Love Work <(E-Mail Removed)> wrote:
> I would like to know how to design a web application that allows the user to
> type in his/her selection via an ordinary phone (not smart phone).
> Ideally the user just type in a phone number then he will be connected to a
> webiste;


Take a look at Asterisk, http://www.asterisk.org Although I have
only a peripheral awareness of it I believe it'll do everything
you want.

--
Andrew Smallshaw
(E-Mail Removed)
 
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Love Work
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      06-18-2012, 09:31 PM
Very thoughtful. Thank you all.

"Love Work" <(E-Mail Removed)> wrote in message
news:jrgfh4$r3q$(E-Mail Removed)...
>I would like to know how to design a web application that allows the user
>to type in his/her selection via an ordinary phone (not smart phone).
> Ideally the user just type in a phone number then he will be connected to
> a webiste;
> The website will greet the user via recorded voice, and direct the user to
> make selections via the touchpad at the phone;
> The user then press numbers at the phone to make selections.
> The website will receive and parse the numbers pressed by the phone and
> perform accordingly.
> Is it possible? How could the website get the numbers selected by the
> user? Do I have to deal with the telephone service provider?
> Thank you!
>
> --- Posted via news://freenews.netfront.net/ - Complaints to
> (E-Mail Removed) ---



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