GHOST V12 ??????

I bought Ghost V12 from Comp/usa here last week, and by golly I dont
know how to use it. I had Comp/USA techs install it and validate
it for me. In the process the Tech found out that V12 would'nt
run with only 250 RAM, so he put in a new chip with 532 ram, and then
went ito an fixed the BIOS to accomodate the change. I thought
that all versions of GHOST could do a compressed image. I tried it
out and it created only a FOLDER. I dont think it should work that
way. There should be an image backed up from C: to G: with the
external HD thru the 4 port hub. This cost me about $200 bux
for the program $60 and the rest for installation and validation
and adding the RAM. Anyone out there useing Ghost V12?????
Joe