HP Scanjet 2400

For my old Packard Bell (under Windows 98) I hve bought a HP Scanjet 2400. As the technical
specifications mention this scanner should be compatible with my PC. The installation of the
software was OK. My pc recognized the hardware.
But when I want to scan I always get the fault mention: "Can't communicate with
scannersoftware".
I contacted the HP Online support a few times but not getting satisfaction. Seems there not
well aware of the problem or not very interested.
I have already reinstalled the software several times, tried to unplug and plug the scanner,
tried to plug in via a hub (selfpowered or buspowered). Still no good.
The USB host controller is Intel 82371AB/EB.
Is this a known problem? Can anybody help?

Many thanks!

Downloaded and installed the updates from the HP website?

--
Regards
Blue

Remove ZX from email address to reply directly.

"aussiblu"
> Downloaded and installed the updates from the HP website?
>
I found two updates, have downloaded and installed them but they don't change anything.
Still the mention "Can't communicate with scannersoftware".

All I can tell you is that the USB supplied by the Intel 82371AB/EB is USB 1.1
at best. If the ScanJet 2400 absolutely requires USB 2.0, I can foresee two
problems. The USB 1.1 hardware won't operate with the ScanJet 2400 software.
Winddows 98 (SE I hope) provides poor, if any, support for USB 2.0. There may
be USB 2.0 patches for Win 98 somewhere, and you would also need a USB 2.0
add-in PCI card... Ben Myers

On Mon, 10 Jul 2006 12:00:38 GMT, "emer" <> wrote:

>For my old Packard Bell (under Windows 98) I hve bought a HP Scanjet 2400. As the technical
>specifications mention this scanner should be compatible with my PC. The installation of the
>software was OK. My pc recognized the hardware.
>But when I want to scan I always get the fault mention: "Can't communicate with
>scannersoftware".
>I contacted the HP Online support a few times but not getting satisfaction. Seems there not
>well aware of the problem or not very interested.
>I have already reinstalled the software several times, tried to unplug and plug the scanner,
>tried to plug in via a hub (selfpowered or buspowered). Still no good.
>The USB host controller is Intel 82371AB/EB.
>Is this a known problem? Can anybody help?
>
>Many thanks!
>