HP Warranty

I had a Blue Screening problem with a Pavilion HP 4990 with 4gb Memory.

I checked the Memory with Microsofts Memory Diagnostic Tool which stated
that
I had bad hardware. I pulled out each Module until the test cleared the bad
hardware
message. Rotated the memory until I was sure that yes I had identified the
bad module.

I ran the Computer successfully for one day using 3gb to make sure that the
trouble was cleared
and than sent an Email to HP explaining the problem.

After several Emails and a On-Line Chat they agreed that the RAM was bad and
I would
have to send the computer in as RAM was not a customer replacement item.

Can you believe this! Is this HP way of improving the bottom line? First
no recovery disks
and then they will not send out RAM.

Don Cole <> wrote:
> I had a Blue Screening problem with a Pavilion HP 4990 with 4gb Memory.
>
> I checked the Memory with Microsofts Memory Diagnostic Tool which stated
> that
> I had bad hardware. I pulled out each Module until the test cleared the bad
> hardware
> message. Rotated the memory until I was sure that yes I had identified the
> bad module.
>
> I ran the Computer successfully for one day using 3gb to make sure that the
> trouble was cleared
> and than sent an Email to HP explaining the problem.
>
> After several Emails and a On-Line Chat they agreed that the RAM was bad and
> I would
> have to send the computer in as RAM was not a customer replacement item.
>
> Can you believe this! Is this HP way of improving the bottom line? First
> no recovery disks
> and then they will not send out RAM.

sounds like nonsense. How many people did you speak to that claim memory
is not customer replacable?

I spoke to 2. One on Email and one on Chat.

Both stated that the desk top computer had to be sent in for repair as RAM
is not a customer replacement item.


"Cydrome Leader" <> wrote in message
news:fmqvbd$osv$...
> Don Cole <> wrote:
>> I had a Blue Screening problem with a Pavilion HP 4990 with 4gb Memory.
>>
>> I checked the Memory with Microsofts Memory Diagnostic Tool which stated
>> that
>> I had bad hardware. I pulled out each Module until the test cleared the
>> bad
>> hardware
>> message. Rotated the memory until I was sure that yes I had identified
>> the
>> bad module.
>>
>> I ran the Computer successfully for one day using 3gb to make sure that
>> the
>> trouble was cleared
>> and than sent an Email to HP explaining the problem.
>>
>> After several Emails and a On-Line Chat they agreed that the RAM was bad
>> and
>> I would
>> have to send the computer in as RAM was not a customer replacement item.
>>
>> Can you believe this! Is this HP way of improving the bottom line?
>> First
>> no recovery disks
>> and then they will not send out RAM.
>
> sounds like nonsense. How many people did you speak to that claim memory
> is not customer replacable?

Don Cole <> wrote:
> I spoke to 2. One on Email and one on Chat.
>
> Both stated that the desk top computer had to be sent in for repair as RAM
> is not a customer replacement item.

Speak to a person. Here's proof RAM is customer FRU

http://h10025.www1.hp.com/ewfrf/wc/d...461494&lang=en

They even provide videos on how to do it.

24/7 phone support in the US is

800-HP invent
or
800-474-6836

And if you need to make recovery media, read here

http://h10025.www1.hp.com/ewfrf/wc/d...61494&lang=en&



>
>
> "Cydrome Leader" <> wrote in message
> news:fmqvbd$osv$...
>> Don Cole <> wrote:
>>> I had a Blue Screening problem with a Pavilion HP 4990 with 4gb Memory.
>>>
>>> I checked the Memory with Microsofts Memory Diagnostic Tool which stated
>>> that
>>> I had bad hardware. I pulled out each Module until the test cleared the
>>> bad
>>> hardware
>>> message. Rotated the memory until I was sure that yes I had identified
>>> the
>>> bad module.
>>>
>>> I ran the Computer successfully for one day using 3gb to make sure that
>>> the
>>> trouble was cleared
>>> and than sent an Email to HP explaining the problem.
>>>
>>> After several Emails and a On-Line Chat they agreed that the RAM was bad
>>> and
>>> I would
>>> have to send the computer in as RAM was not a customer replacement item.
>>>
>>> Can you believe this! Is this HP way of improving the bottom line?
>>> First
>>> no recovery disks
>>> and then they will not send out RAM.
>>
>> sounds like nonsense. How many people did you speak to that claim memory
>> is not customer replacable?
>
>

You do not have to convince me.

I am a computer repair man and was shocked when they made that statement.

I was just reporting to the group to let them know of the warranty service
problem.

Thanks for the information.

Don

"Cydrome Leader" <> wrote in message
news:fms3fi$c7d$...
> Don Cole <> wrote:
>> I spoke to 2. One on Email and one on Chat.
>>
>> Both stated that the desk top computer had to be sent in for repair as
>> RAM
>> is not a customer replacement item.
>
> Speak to a person. Here's proof RAM is customer FRU
>
> http://h10025.www1.hp.com/ewfrf/wc/d...461494&lang=en
>
> They even provide videos on how to do it.
>
> 24/7 phone support in the US is
>
> 800-HP invent
> or
> 800-474-6836
>
> And if you need to make recovery media, read here
>
> http://h10025.www1.hp.com/ewfrf/wc/d...61494&lang=en&
>
>
>
>>
>>
>> "Cydrome Leader" <> wrote in message
>> news:fmqvbd$osv$...
>>> Don Cole <> wrote:
>>>> I had a Blue Screening problem with a Pavilion HP 4990 with 4gb Memory.
>>>>
>>>> I checked the Memory with Microsofts Memory Diagnostic Tool which
>>>> stated
>>>> that
>>>> I had bad hardware. I pulled out each Module until the test cleared
>>>> the
>>>> bad
>>>> hardware
>>>> message. Rotated the memory until I was sure that yes I had identified
>>>> the
>>>> bad module.
>>>>
>>>> I ran the Computer successfully for one day using 3gb to make sure that
>>>> the
>>>> trouble was cleared
>>>> and than sent an Email to HP explaining the problem.
>>>>
>>>> After several Emails and a On-Line Chat they agreed that the RAM was
>>>> bad
>>>> and
>>>> I would
>>>> have to send the computer in as RAM was not a customer replacement
>>>> item.
>>>>
>>>> Can you believe this! Is this HP way of improving the bottom line?
>>>> First
>>>> no recovery disks
>>>> and then they will not send out RAM.
>>>
>>> sounds like nonsense. How many people did you speak to that claim memory
>>> is not customer replacable?
>>
>>

For those that have followed this thread.

I replaced the bad Ram with Memory from Crucial and everything is working
with 4gb of Ram.

HP may have saved $25 their cost but has lost a future customer.


"Don Cole" <> wrote in message
news:4zpkj.1306$...
> You do not have to convince me.
>
> I am a computer repair man and was shocked when they made that statement.
>
> I was just reporting to the group to let them know of the warranty service
> problem.
>
> Thanks for the information.
>
> Don
>
> "Cydrome Leader" <> wrote in message
> news:fms3fi$c7d$...
>> Don Cole <> wrote:
>>> I spoke to 2. One on Email and one on Chat.
>>>
>>> Both stated that the desk top computer had to be sent in for repair as
>>> RAM
>>> is not a customer replacement item.
>>
>> Speak to a person. Here's proof RAM is customer FRU
>>
>> http://h10025.www1.hp.com/ewfrf/wc/d...461494&lang=en
>>
>> They even provide videos on how to do it.
>>
>> 24/7 phone support in the US is
>>
>> 800-HP invent
>> or
>> 800-474-6836
>>
>> And if you need to make recovery media, read here
>>
>> http://h10025.www1.hp.com/ewfrf/wc/d...61494&lang=en&
>>
>>
>>
>>>
>>>
>>> "Cydrome Leader" <> wrote in message
>>> news:fmqvbd$osv$...
>>>> Don Cole <> wrote:
>>>>> I had a Blue Screening problem with a Pavilion HP 4990 with 4gb
>>>>> Memory.
>>>>>
>>>>> I checked the Memory with Microsofts Memory Diagnostic Tool which
>>>>> stated
>>>>> that
>>>>> I had bad hardware. I pulled out each Module until the test cleared
>>>>> the
>>>>> bad
>>>>> hardware
>>>>> message. Rotated the memory until I was sure that yes I had identified
>>>>> the
>>>>> bad module.
>>>>>
>>>>> I ran the Computer successfully for one day using 3gb to make sure
>>>>> that
>>>>> the
>>>>> trouble was cleared
>>>>> and than sent an Email to HP explaining the problem.
>>>>>
>>>>> After several Emails and a On-Line Chat they agreed that the RAM was
>>>>> bad
>>>>> and
>>>>> I would
>>>>> have to send the computer in as RAM was not a customer replacement
>>>>> item.
>>>>>
>>>>> Can you believe this! Is this HP way of improving the bottom line?
>>>>> First
>>>>> no recovery disks
>>>>> and then they will not send out RAM.
>>>>
>>>> sounds like nonsense. How many people did you speak to that claim
>>>> memory
>>>> is not customer replacable?
>>>
>>>
>
>

Don Cole <> wrote:
> For those that have followed this thread.
>
> I replaced the bad Ram with Memory from Crucial and everything is working
> with 4gb of Ram.
>
> HP may have saved $25 their cost but has lost a future customer.

What sort of memory is it?

Maybe me or somebody else here can put the bad memory in a workstation
under warranty and make HP replace it through that chassis instead.

Thanks for the thought but, I would never do that.

Honesty is the best ploicy and HP will get their just deserts in the end.

Thanks again for the offer.

Don

"Cydrome Leader" <> wrote in message
news:fn5oo4$3u2$...
> Don Cole <> wrote:
>> For those that have followed this thread.
>>
>> I replaced the bad Ram with Memory from Crucial and everything is working
>> with 4gb of Ram.
>>
>> HP may have saved $25 their cost but has lost a future customer.
>
> What sort of memory is it?
>
> Maybe me or somebody else here can put the bad memory in a workstation
> under warranty and make HP replace it through that chassis instead.
>
>
>
>

Don Cole <> wrote:
> Thanks for the thought but, I would never do that.
>
> Honesty is the best ploicy and HP will get their just deserts in the end.

honesty is honoring a warranty without making it so much of a hassle the
customer has to run out to buy new ram. Taking bad RAM from a dell and
replacing it though a HP chassis would be dishonest.

> Thanks again for the offer.

no problem.