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Boris
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I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. Upon start up, she keeps getting the BSOD with: "A problem has been detected and windows has been shut down to prevent damage to your computer. IRQL_NOT_LESS_OR_EQUAL If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode. Techinal information: ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or techinal support group for further assistance." She hasn't installed any new software/hardware. System Restore has not helped. What I know so far: When in Safe mode, the machine loads most applications fine. Word, Excel, Picasa... When in Safe mode, Device Manager (show hidden devices) shows no question or exclamation marks, not even in Network Adapters. When in Safe mode with Networking, she gets the BSOD again. This leads me to believe there may be a networking adapter/driver issue. Under Network Adapters, the Device Manager shows many devices, but the main ones are: Broadcom 440x10/100 Ethernet... Intel Pro Wireless 2200 b/g My first thought is to Disable each of the above, one at a time, and see if the machine will boot up normally. If not, then Uninstall each one, one at a time, and see if the machine boots up normally. If so, I guess I need to reinstall the network drivers. She has none of the Dell repair/utility/driver disks with her. She does have access to another pc so she can download from the Dell site, and move to her machine via flash drive. If it turns out that the Intel Pro Wireless driver is corrupt, and she doesn't have the disk to reinstall it, I wonder if I can install the Wireless Zero Configuration, which should be on her hard drive. http://support.microsoft.com/KB/871122 Does this approach sound reasonable? I've seen the tools for analyzing dump files, but that's way beyond my capabilities. I have to use a sledge hammer rather than a scalpel. |
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Daddy
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This is not an error that is easy to fix over the phone.
STOP 0x0A: IRQL_NOT_LESS_OR_EQUAL http://www.aumha.org/a/stop.php#0x0a Daddy Boris wrote: > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. > > Upon start up, she keeps getting the BSOD with: > > "A problem has been detected and windows has been shut down to prevent > damage to your computer. > > IRQL_NOT_LESS_OR_EQUAL > > If this is the first time you've seen this stop error screen, restart > your computer. If this screen appears again, follow these steps: > > Check to make sure any new hardware or software is properly > installed. If this is a new installation, ask your hardware or > software manufacturer for any windows updates you might need. > > If problems continue, disable or remove any newly installed hardware > or software. Disable BIOS memory options such as caching or > shadowing. If you need to use Safe Mode to remove or disable > components, restart your computer, press F8 to select Advanced Startup > options, and then select Safe Mode. > > Techinal information: > > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > Beginning dump of physical memory > Physical memory dump complete. > Contact your system administrator or techinal support group for > further assistance." > > She hasn't installed any new software/hardware. System Restore has > not helped. > > What I know so far: > > When in Safe mode, the machine loads most applications fine. Word, > Excel, Picasa... > When in Safe mode, Device Manager (show hidden devices) shows no > question or exclamation marks, not even in Network Adapters. > > When in Safe mode with Networking, she gets the BSOD again. This > leads me to believe there may be a networking adapter/driver issue. > Under Network Adapters, the Device Manager shows many devices, but the > main ones are: > > Broadcom 440x10/100 Ethernet... > Intel Pro Wireless 2200 b/g > > My first thought is to Disable each of the above, one at a time, and > see if the machine will boot up normally. If not, then Uninstall each > one, one at a time, and see if the machine boots up normally. If so, > I guess I need to reinstall the network drivers. > > She has none of the Dell repair/utility/driver disks with her. She > does have access to another pc so she can download from the Dell site, > and move to her machine via flash drive. > > If it turns out that the Intel Pro Wireless driver is corrupt, and she > doesn't have the disk to reinstall it, I wonder if I can install the > Wireless Zero Configuration, which should be on her hard drive. > http://support.microsoft.com/KB/871122 > > Does this approach sound reasonable? > > I've seen the tools for analyzing dump files, but that's way beyond my > capabilities. I have to use a sledge hammer rather than a scalpel. > |
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Boris
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On Oct 24, 10:31*am, Daddy <da...@invalid.invalid> wrote:
> This is not an error that is easy to fix over the phone. > > STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > Daddy > > Boris wrote: > > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. > > > Upon start up, she keeps getting the BSOD with: > > > "A problem has been detected and windows has been shut down to prevent > > damage to your computer. > > > IRQL_NOT_LESS_OR_EQUAL > > > If this is the first time you've seen this stop error screen, restart > > your computer. *If this screen appears again, follow these steps: > > > Check to make sure any new hardware or software is properly > > installed. *If this is a new installation, ask your hardware or > > software manufacturer for any windows updates you might need. > > > If problems continue, disable or remove any newly installed hardware > > or software. *Disable BIOS memory options such as caching or > > shadowing. *If you need to use Safe Mode to remove or disable > > components, restart your computer, press F8 to select Advanced Startup > > options, and then select Safe Mode. > > > Techinal information: > > > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > > Beginning dump of physical memory > > Physical memory dump complete. > > Contact your system administrator or techinal support group for > > further assistance." > > > She hasn't installed any new software/hardware. *System Restore has > > not helped. > > > What I know so far: > > > When in Safe mode, the machine loads most applications fine. *Word, > > Excel, Picasa... > > When in Safe mode, Device Manager (show hidden devices) shows no > > question or exclamation marks, not even in Network Adapters. > > > When in Safe mode with Networking, she gets the BSOD again. *This > > leads me to believe there may be a networking adapter/driver issue. > > Under Network Adapters, the Device Manager shows many devices, but the > > main ones are: > > > Broadcom 440x10/100 Ethernet... > > Intel Pro Wireless 2200 b/g > > > My first thought is to Disable each of the above, one at a time, and > > see if the machine will boot up normally. *If not, then Uninstall each > > one, one at a time, and see if the machine boots up normally. *If so, > > I guess I need to reinstall the network drivers. > > > She has none of the Dell repair/utility/driver disks with her. *She > > does have access to another pc so she can download from the Dell site, > > and move to her machine via flash drive. > > > If it turns out that the Intel Pro Wireless driver is corrupt, and she > > doesn't have the disk to reinstall it, I wonder if I can install the > > Wireless Zero Configuration, which should be on her hard drive. > >http://support.microsoft.com/KB/871122 > > > Does this approach sound reasonable? > > > I've seen the tools for analyzing dump files, but that's way beyond my > > capabilities. *I have to use a sledge hammer rather than a scalpel. I had my daughter drive to the end of the street and turn on her laptop. It worked fine and didn't BSOD. She then drove back, got out of the car, still with laptop on and doing fine. When she went into her apartment, it BSOD'd. I've had the apartment set up with a Linksys WRT54G for a long time. Last Saturday, one of the roomies wanted to swap out the Linksys G router for a Linksys N router, to increase speed for gaming. The consensus was not to swap it out, but just connect the N to one of the LAN ports on the G router. This coincides with when the BSOD started to happen, when my daughter got back to the apartment for the first time since the N was set up. I've asked her to turn off the N router, and see if she can still connect to the G router. If so, we'll have to decide if we want to install the Windows Zero Configuration and see if that works will work. I sort of think it's asking for trouble having two wireless routers,turned on, sitting on the same table, sending out signals. But I'm no expert. |
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Boris
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On Oct 24, 1:05*pm, RnR <rnrte...@gmail.com> wrote:
> On Fri, 24 Oct 2008 12:08:27 -0700 (PDT), Boris > > > > <boris-badeno...@excite.com> wrote: > >On Oct 24, 10:31*am, Daddy <da...@invalid.invalid> wrote: > >> This is not an error that is easy to fix over the phone. > > >> STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > >> Daddy > > >> Boris wrote: > >> > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. > > >> > Upon start up, she keeps getting the BSOD with: > > >> > "A problem has been detected and windows has been shut down to prevent > >> > damage to your computer. > > >> > IRQL_NOT_LESS_OR_EQUAL > > >> > If this is the first time you've seen this stop error screen, restart > >> > your computer. *If this screen appears again, follow these steps: > > >> > Check to make sure any new hardware or software is properly > >> > installed. *If this is a new installation, ask your hardware or > >> > software manufacturer for any windows updates you might need. > > >> > If problems continue, disable or remove any newly installed hardware > >> > or software. *Disable BIOS memory options such as caching or > >> > shadowing. *If you need to use Safe Mode to remove or disable > >> > components, restart your computer, press F8 to select Advanced Startup > >> > options, and then select Safe Mode. > > >> > Techinal information: > > >> > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > >> > Beginning dump of physical memory > >> > Physical memory dump complete. > >> > Contact your system administrator or techinal support group for > >> > further assistance." > > >> > She hasn't installed any new software/hardware. *System Restore has > >> > not helped. > > >> > What I know so far: > > >> > When in Safe mode, the machine loads most applications fine. *Word, > >> > Excel, Picasa... > >> > When in Safe mode, Device Manager (show hidden devices) shows no > >> > question or exclamation marks, not even in Network Adapters. > > >> > When in Safe mode with Networking, she gets the BSOD again. *This > >> > leads me to believe there may be a networking adapter/driver issue. > >> > Under Network Adapters, the Device Manager shows many devices, but the > >> > main ones are: > > >> > Broadcom 440x10/100 Ethernet... > >> > Intel Pro Wireless 2200 b/g > > >> > My first thought is to Disable each of the above, one at a time, and > >> > see if the machine will boot up normally. *If not, then Uninstall each > >> > one, one at a time, and see if the machine boots up normally. *If so, > >> > I guess I need to reinstall the network drivers. > > >> > She has none of the Dell repair/utility/driver disks with her. *She > >> > does have access to another pc so she can download from the Dell site, > >> > and move to her machine via flash drive. > > >> > If it turns out that the Intel Pro Wireless driver is corrupt, and she > >> > doesn't have the disk to reinstall it, I wonder if I can install the > >> > Wireless Zero Configuration, which should be on her hard drive. > >> >http://support.microsoft.com/KB/871122 > > >> > Does this approach sound reasonable? > > >> > I've seen the tools for analyzing dump files, but that's way beyond my > >> > capabilities. *I have to use a sledge hammer rather than a scalpel.. > > >I had my daughter drive to the end of the street and turn on her > >laptop. *It worked fine and didn't BSOD. *She then drove back, got out > >of the car, still with laptop on and doing fine. *When she went into > >her apartment, it BSOD'd. > > >I've had the apartment set up with a Linksys WRT54G for a long time. > >Last Saturday, one of the roomies wanted to swap out the Linksys G > >router for a Linksys N router, to increase speed for gaming. *The > >consensus was not to swap it out, but just connect the N to one of the > >LAN ports on the G router. *This coincides with when the BSOD started > >to happen, when my daughter got back to the apartment for the first > >time since the N was set up. > > >I've asked her to turn off the N router, and see if she can still > >connect to the G router. *If so, we'll have to decide if we want to > >install the Windows Zero Configuration and see if that works will > >work. > > >I sort of think it's asking for trouble having two wireless > >routers,turned on, sitting on the same table, sending out signals. > >But I'm no expert. > > Boris, first of all it's been likely 5 years or more since I've had to > mess with IRQ's so my memory isn't too good on this but as I recall, > IRQ conflicts are due to bad or conflicting IRQs for hardware > installations. *Sometimes the hardware will be flexible and allow you > to pick the IRQ. * Like I said, I'm a bit fuzzy on this since it's > been a long time since I've messed with IRQs. *I think the router > should have no bearing on IRQs but I think you might be on the right > track to suspect the network card. *I guess for starters I'd uninstall > the driver for the wireless(??) adapter and then remove the wireless > card. *Then reboot, install the adapter (use a different slot then the > original if available), then re-install the drivers. *If this doesn't > work, I'd have to check google or think about it after seeing what and > when the error message occurs on the screen. > > Likely others will be more fresh on IRQ conflicts or just google for > IRQ conflicts. My daughter just wrote: "Hi Dad! I went outside near the apartment office and my computer turned on fine and was able to search for wireless signals. I actually connected to one too and it worked. Also, I asked 'roomie' to turn off his router and then I turned on my computer, and what do you know it worked! Then I plugged his router back in with my computer still turned on and it went back to the blue screen. Seems pretty convincing to me then that it's the router. Just wanted to let you know. Now that it works in here with his router off I could even download whatever it is I will need from here to reinstall the driver as long as he's not using it." So it seems that there's nothing wrong with her adapter or driver, and she should ask roomie to be sure that his router has updated firmware. If her wireless and his router still don't play nice, then we may try replacing the Intel Pro Wireless with the Microsoft Wireless Zero Configuration. We just want everyone to get along. |
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Christopher Muto
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which wireless card does she have?
i have had trouble with the intel a/g cards with particular routers and am thinking that if she had one of these cards and if someone configured her computer to connect to the new n router by default then the wireless driver may be the source of the problem. perhaps all you need is to update the wireless card driver with the current one listed on support.dell.com to utilize the n router, or just remove the n router from the preferred network list. you could try to toggle off the wireless card using the fn+wireless function keys before it fully starts and bluescreens to allow you to work on installing the new driver. "Boris" <boris-> wrote in message news:b257311f-8590-45d7-81d2-... On Oct 24, 10:31 am, Daddy <da...@invalid.invalid> wrote: > This is not an error that is easy to fix over the phone. > > STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > Daddy > > Boris wrote: > > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. > > > Upon start up, she keeps getting the BSOD with: > > > "A problem has been detected and windows has been shut down to prevent > > damage to your computer. > > > IRQL_NOT_LESS_OR_EQUAL > > > If this is the first time you've seen this stop error screen, restart > > your computer. If this screen appears again, follow these steps: > > > Check to make sure any new hardware or software is properly > > installed. If this is a new installation, ask your hardware or > > software manufacturer for any windows updates you might need. > > > If problems continue, disable or remove any newly installed hardware > > or software. Disable BIOS memory options such as caching or > > shadowing. If you need to use Safe Mode to remove or disable > > components, restart your computer, press F8 to select Advanced Startup > > options, and then select Safe Mode. > > > Techinal information: > > > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > > Beginning dump of physical memory > > Physical memory dump complete. > > Contact your system administrator or techinal support group for > > further assistance." > > > She hasn't installed any new software/hardware. System Restore has > > not helped. > > > What I know so far: > > > When in Safe mode, the machine loads most applications fine. Word, > > Excel, Picasa... > > When in Safe mode, Device Manager (show hidden devices) shows no > > question or exclamation marks, not even in Network Adapters. > > > When in Safe mode with Networking, she gets the BSOD again. This > > leads me to believe there may be a networking adapter/driver issue. > > Under Network Adapters, the Device Manager shows many devices, but the > > main ones are: > > > Broadcom 440x10/100 Ethernet... > > Intel Pro Wireless 2200 b/g > > > My first thought is to Disable each of the above, one at a time, and > > see if the machine will boot up normally. If not, then Uninstall each > > one, one at a time, and see if the machine boots up normally. If so, > > I guess I need to reinstall the network drivers. > > > She has none of the Dell repair/utility/driver disks with her. She > > does have access to another pc so she can download from the Dell site, > > and move to her machine via flash drive. > > > If it turns out that the Intel Pro Wireless driver is corrupt, and she > > doesn't have the disk to reinstall it, I wonder if I can install the > > Wireless Zero Configuration, which should be on her hard drive. > >http://support.microsoft.com/KB/871122 > > > Does this approach sound reasonable? > > > I've seen the tools for analyzing dump files, but that's way beyond my > > capabilities. I have to use a sledge hammer rather than a scalpel. I had my daughter drive to the end of the street and turn on her laptop. It worked fine and didn't BSOD. She then drove back, got out of the car, still with laptop on and doing fine. When she went into her apartment, it BSOD'd. I've had the apartment set up with a Linksys WRT54G for a long time. Last Saturday, one of the roomies wanted to swap out the Linksys G router for a Linksys N router, to increase speed for gaming. The consensus was not to swap it out, but just connect the N to one of the LAN ports on the G router. This coincides with when the BSOD started to happen, when my daughter got back to the apartment for the first time since the N was set up. I've asked her to turn off the N router, and see if she can still connect to the G router. If so, we'll have to decide if we want to install the Windows Zero Configuration and see if that works will work. I sort of think it's asking for trouble having two wireless routers,turned on, sitting on the same table, sending out signals. But I'm no expert. |
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Christopher Muto
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that confirms my suspicions above... the machine fails when trying to
connect to the new n router. get it off the preferred networks list and update the driver for the wireless card in the laptop. let us know how it works out. "Boris" <boris-> wrote in message news:930f385c-b7f6-4160-b254-... On Oct 24, 1:05 pm, RnR <rnrte...@gmail.com> wrote: > On Fri, 24 Oct 2008 12:08:27 -0700 (PDT), Boris > > > > <boris-badeno...@excite.com> wrote: > >On Oct 24, 10:31 am, Daddy <da...@invalid.invalid> wrote: > >> This is not an error that is easy to fix over the phone. > > >> STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > >> Daddy > > >> Boris wrote: > >> > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the > >> > phone. > > >> > Upon start up, she keeps getting the BSOD with: > > >> > "A problem has been detected and windows has been shut down to > >> > prevent > >> > damage to your computer. > > >> > IRQL_NOT_LESS_OR_EQUAL > > >> > If this is the first time you've seen this stop error screen, restart > >> > your computer. If this screen appears again, follow these steps: > > >> > Check to make sure any new hardware or software is properly > >> > installed. If this is a new installation, ask your hardware or > >> > software manufacturer for any windows updates you might need. > > >> > If problems continue, disable or remove any newly installed hardware > >> > or software. Disable BIOS memory options such as caching or > >> > shadowing. If you need to use Safe Mode to remove or disable > >> > components, restart your computer, press F8 to select Advanced > >> > Startup > >> > options, and then select Safe Mode. > > >> > Techinal information: > > >> > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > >> > Beginning dump of physical memory > >> > Physical memory dump complete. > >> > Contact your system administrator or techinal support group for > >> > further assistance." > > >> > She hasn't installed any new software/hardware. System Restore has > >> > not helped. > > >> > What I know so far: > > >> > When in Safe mode, the machine loads most applications fine. Word, > >> > Excel, Picasa... > >> > When in Safe mode, Device Manager (show hidden devices) shows no > >> > question or exclamation marks, not even in Network Adapters. > > >> > When in Safe mode with Networking, she gets the BSOD again. This > >> > leads me to believe there may be a networking adapter/driver issue. > >> > Under Network Adapters, the Device Manager shows many devices, but > >> > the > >> > main ones are: > > >> > Broadcom 440x10/100 Ethernet... > >> > Intel Pro Wireless 2200 b/g > > >> > My first thought is to Disable each of the above, one at a time, and > >> > see if the machine will boot up normally. If not, then Uninstall each > >> > one, one at a time, and see if the machine boots up normally. If so, > >> > I guess I need to reinstall the network drivers. > > >> > She has none of the Dell repair/utility/driver disks with her. She > >> > does have access to another pc so she can download from the Dell > >> > site, > >> > and move to her machine via flash drive. > > >> > If it turns out that the Intel Pro Wireless driver is corrupt, and > >> > she > >> > doesn't have the disk to reinstall it, I wonder if I can install the > >> > Wireless Zero Configuration, which should be on her hard drive. > >> >http://support.microsoft.com/KB/871122 > > >> > Does this approach sound reasonable? > > >> > I've seen the tools for analyzing dump files, but that's way beyond > >> > my > >> > capabilities. I have to use a sledge hammer rather than a scalpel. > > >I had my daughter drive to the end of the street and turn on her > >laptop. It worked fine and didn't BSOD. She then drove back, got out > >of the car, still with laptop on and doing fine. When she went into > >her apartment, it BSOD'd. > > >I've had the apartment set up with a Linksys WRT54G for a long time. > >Last Saturday, one of the roomies wanted to swap out the Linksys G > >router for a Linksys N router, to increase speed for gaming. The > >consensus was not to swap it out, but just connect the N to one of the > >LAN ports on the G router. This coincides with when the BSOD started > >to happen, when my daughter got back to the apartment for the first > >time since the N was set up. > > >I've asked her to turn off the N router, and see if she can still > >connect to the G router. If so, we'll have to decide if we want to > >install the Windows Zero Configuration and see if that works will > >work. > > >I sort of think it's asking for trouble having two wireless > >routers,turned on, sitting on the same table, sending out signals. > >But I'm no expert. > > Boris, first of all it's been likely 5 years or more since I've had to > mess with IRQ's so my memory isn't too good on this but as I recall, > IRQ conflicts are due to bad or conflicting IRQs for hardware > installations. Sometimes the hardware will be flexible and allow you > to pick the IRQ. Like I said, I'm a bit fuzzy on this since it's > been a long time since I've messed with IRQs. I think the router > should have no bearing on IRQs but I think you might be on the right > track to suspect the network card. I guess for starters I'd uninstall > the driver for the wireless(??) adapter and then remove the wireless > card. Then reboot, install the adapter (use a different slot then the > original if available), then re-install the drivers. If this doesn't > work, I'd have to check google or think about it after seeing what and > when the error message occurs on the screen. > > Likely others will be more fresh on IRQ conflicts or just google for > IRQ conflicts. My daughter just wrote: "Hi Dad! I went outside near the apartment office and my computer turned on fine and was able to search for wireless signals. I actually connected to one too and it worked. Also, I asked 'roomie' to turn off his router and then I turned on my computer, and what do you know it worked! Then I plugged his router back in with my computer still turned on and it went back to the blue screen. Seems pretty convincing to me then that it's the router. Just wanted to let you know. Now that it works in here with his router off I could even download whatever it is I will need from here to reinstall the driver as long as he's not using it." So it seems that there's nothing wrong with her adapter or driver, and she should ask roomie to be sure that his router has updated firmware. If her wireless and his router still don't play nice, then we may try replacing the Intel Pro Wireless with the Microsoft Wireless Zero Configuration. We just want everyone to get along. |
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Christopher Muto
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ps. it is also worth checking the firmware of the linsys wireless n
router... linksys offers many updates that are often newer than what comes in a new router. "Christopher Muto" <> wrote in message news:gdtc1g$vju$... > that confirms my suspicions above... the machine fails when trying to > connect to the new n router. get it off the preferred networks list and > update the driver for the wireless card in the laptop. let us know how it > works out. > > "Boris" <boris-> wrote in message > news:930f385c-b7f6-4160-b254-... > On Oct 24, 1:05 pm, RnR <rnrte...@gmail.com> wrote: >> On Fri, 24 Oct 2008 12:08:27 -0700 (PDT), Boris >> >> >> >> <boris-badeno...@excite.com> wrote: >> >On Oct 24, 10:31 am, Daddy <da...@invalid.invalid> wrote: >> >> This is not an error that is easy to fix over the phone. >> >> >> STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a >> >> >> Daddy >> >> >> Boris wrote: >> >> > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the >> >> > phone. >> >> >> > Upon start up, she keeps getting the BSOD with: >> >> >> > "A problem has been detected and windows has been shut down to >> >> > prevent >> >> > damage to your computer. >> >> >> > IRQL_NOT_LESS_OR_EQUAL >> >> >> > If this is the first time you've seen this stop error screen, >> >> > restart >> >> > your computer. If this screen appears again, follow these steps: >> >> >> > Check to make sure any new hardware or software is properly >> >> > installed. If this is a new installation, ask your hardware or >> >> > software manufacturer for any windows updates you might need. >> >> >> > If problems continue, disable or remove any newly installed hardware >> >> > or software. Disable BIOS memory options such as caching or >> >> > shadowing. If you need to use Safe Mode to remove or disable >> >> > components, restart your computer, press F8 to select Advanced >> >> > Startup >> >> > options, and then select Safe Mode. >> >> >> > Techinal information: >> >> >> > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) >> >> >> > Beginning dump of physical memory >> >> > Physical memory dump complete. >> >> > Contact your system administrator or techinal support group for >> >> > further assistance." >> >> >> > She hasn't installed any new software/hardware. System Restore has >> >> > not helped. >> >> >> > What I know so far: >> >> >> > When in Safe mode, the machine loads most applications fine. Word, >> >> > Excel, Picasa... >> >> > When in Safe mode, Device Manager (show hidden devices) shows no >> >> > question or exclamation marks, not even in Network Adapters. >> >> >> > When in Safe mode with Networking, she gets the BSOD again. This >> >> > leads me to believe there may be a networking adapter/driver issue. >> >> > Under Network Adapters, the Device Manager shows many devices, but >> >> > the >> >> > main ones are: >> >> >> > Broadcom 440x10/100 Ethernet... >> >> > Intel Pro Wireless 2200 b/g >> >> >> > My first thought is to Disable each of the above, one at a time, and >> >> > see if the machine will boot up normally. If not, then Uninstall >> >> > each >> >> > one, one at a time, and see if the machine boots up normally. If so, >> >> > I guess I need to reinstall the network drivers. >> >> >> > She has none of the Dell repair/utility/driver disks with her. She >> >> > does have access to another pc so she can download from the Dell >> >> > site, >> >> > and move to her machine via flash drive. >> >> >> > If it turns out that the Intel Pro Wireless driver is corrupt, and >> >> > she >> >> > doesn't have the disk to reinstall it, I wonder if I can install the >> >> > Wireless Zero Configuration, which should be on her hard drive. >> >> >http://support.microsoft.com/KB/871122 >> >> >> > Does this approach sound reasonable? >> >> >> > I've seen the tools for analyzing dump files, but that's way beyond >> >> > my >> >> > capabilities. I have to use a sledge hammer rather than a scalpel. >> >> >I had my daughter drive to the end of the street and turn on her >> >laptop. It worked fine and didn't BSOD. She then drove back, got out >> >of the car, still with laptop on and doing fine. When she went into >> >her apartment, it BSOD'd. >> >> >I've had the apartment set up with a Linksys WRT54G for a long time. >> >Last Saturday, one of the roomies wanted to swap out the Linksys G >> >router for a Linksys N router, to increase speed for gaming. The >> >consensus was not to swap it out, but just connect the N to one of the >> >LAN ports on the G router. This coincides with when the BSOD started >> >to happen, when my daughter got back to the apartment for the first >> >time since the N was set up. >> >> >I've asked her to turn off the N router, and see if she can still >> >connect to the G router. If so, we'll have to decide if we want to >> >install the Windows Zero Configuration and see if that works will >> >work. >> >> >I sort of think it's asking for trouble having two wireless >> >routers,turned on, sitting on the same table, sending out signals. >> >But I'm no expert. >> >> Boris, first of all it's been likely 5 years or more since I've had to >> mess with IRQ's so my memory isn't too good on this but as I recall, >> IRQ conflicts are due to bad or conflicting IRQs for hardware >> installations. Sometimes the hardware will be flexible and allow you >> to pick the IRQ. Like I said, I'm a bit fuzzy on this since it's >> been a long time since I've messed with IRQs. I think the router >> should have no bearing on IRQs but I think you might be on the right >> track to suspect the network card. I guess for starters I'd uninstall >> the driver for the wireless(??) adapter and then remove the wireless >> card. Then reboot, install the adapter (use a different slot then the >> original if available), then re-install the drivers. If this doesn't >> work, I'd have to check google or think about it after seeing what and >> when the error message occurs on the screen. >> >> Likely others will be more fresh on IRQ conflicts or just google for >> IRQ conflicts. > > My daughter just wrote: > > "Hi Dad! > I went outside near the apartment office and my computer turned > on fine and was able to search for wireless signals. I actually > connected to one too and it worked. Also, I asked 'roomie' to turn > off his router and then I turned on my computer, and what do you know > it worked! Then I plugged his router back in with my computer still > turned on and it went back to the blue screen. Seems pretty > convincing to me then that it's the router. Just wanted to let you > know. Now that it works in here with his router off I could even > download whatever it is I will need from here to reinstall the driver > as long as he's not using it." > > So it seems that there's nothing wrong with her adapter or driver, and > she should ask roomie to be sure that his router has updated > firmware. If her wireless and his router still don't play nice, then > we may try replacing the Intel Pro Wireless with the Microsoft > Wireless Zero Configuration. We just want everyone to get along. > > > |
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Boris
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On Oct 24, 1:53*pm, "Christopher Muto" <m...@worldnet.att.net> wrote:
> ps. *it is also worth checking the firmware of the linsys wireless n > router... linksys offers many updates that are often newer than what comes > in a new router. > > "Christopher Muto" <m...@worldnet.att.net> wrote in message > > news:gdtc1g$vju$... > > > that confirms my suspicions above... the machine fails when trying to > > connect to the new n router. *get it off the preferred networks list and > > update the driver for the wireless card in the laptop. *let us know how it > > works out. > > > "Boris" <boris-badeno...@excite.com> wrote in message > >news:930f385c-b7f6-4160-b254-.... > > On Oct 24, 1:05 pm, RnR <rnrte...@gmail.com> wrote: > >> On Fri, 24 Oct 2008 12:08:27 -0700 (PDT), Boris > > >> <boris-badeno...@excite.com> wrote: > >> >On Oct 24, 10:31 am, Daddy <da...@invalid.invalid> wrote: > >> >> This is not an error that is easy to fix over the phone. > > >> >> STOP 0x0A: IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > >> >> Daddy > > >> >> Boris wrote: > >> >> > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the > >> >> > phone. > > >> >> > Upon start up, she keeps getting the BSOD with: > > >> >> > "A problem has been detected and windows has been shut down to > >> >> > prevent > >> >> > damage to your computer. > > >> >> > IRQL_NOT_LESS_OR_EQUAL > > >> >> > If this is the first time you've seen this stop error screen, > >> >> > restart > >> >> > your computer. If this screen appears again, follow these steps: > > >> >> > Check to make sure any new hardware or software is properly > >> >> > installed. If this is a new installation, ask your hardware or > >> >> > software manufacturer for any windows updates you might need. > > >> >> > If problems continue, disable or remove any newly installed hardware > >> >> > or software. Disable BIOS memory options such as caching or > >> >> > shadowing. If you need to use Safe Mode to remove or disable > >> >> > components, restart your computer, press F8 to select Advanced > >> >> > Startup > >> >> > options, and then select Safe Mode. > > >> >> > Techinal information: > > >> >> > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > >> >> > Beginning dump of physical memory > >> >> > Physical memory dump complete. > >> >> > Contact your system administrator or techinal support group for > >> >> > further assistance." > > >> >> > She hasn't installed any new software/hardware. System Restore has > >> >> > not helped. > > >> >> > What I know so far: > > >> >> > When in Safe mode, the machine loads most applications fine. Word, > >> >> > Excel, Picasa... > >> >> > When in Safe mode, Device Manager (show hidden devices) shows no > >> >> > question or exclamation marks, not even in Network Adapters. > > >> >> > When in Safe mode with Networking, she gets the BSOD again. This > >> >> > leads me to believe there may be a networking adapter/driver issue. > >> >> > Under Network Adapters, the Device Manager shows many devices, but > >> >> > the > >> >> > main ones are: > > >> >> > Broadcom 440x10/100 Ethernet... > >> >> > Intel Pro Wireless 2200 b/g > > >> >> > My first thought is to Disable each of the above, one at a time, and > >> >> > see if the machine will boot up normally. If not, then Uninstall > >> >> > each > >> >> > one, one at a time, and see if the machine boots up normally. If so, > >> >> > I guess I need to reinstall the network drivers. > > >> >> > She has none of the Dell repair/utility/driver disks with her. She > >> >> > does have access to another pc so she can download from the Dell > >> >> > site, > >> >> > and move to her machine via flash drive. > > >> >> > If it turns out that the Intel Pro Wireless driver is corrupt, and > >> >> > she > >> >> > doesn't have the disk to reinstall it, I wonder if I can install the > >> >> > Wireless Zero Configuration, which should be on her hard drive. > >> >> >http://support.microsoft.com/KB/871122 > > >> >> > Does this approach sound reasonable? > > >> >> > I've seen the tools for analyzing dump files, but that's way beyond > >> >> > my > >> >> > capabilities. I have to use a sledge hammer rather than a scalpel.. > > >> >I had my daughter drive to the end of the street and turn on her > >> >laptop. It worked fine and didn't BSOD. She then drove back, got out > >> >of the car, still with laptop on and doing fine. When she went into > >> >her apartment, it BSOD'd. > > >> >I've had the apartment set up with a Linksys WRT54G for a long time. > >> >Last Saturday, one of the roomies wanted to swap out the Linksys G > >> >router for a Linksys N router, to increase speed for gaming. The > >> >consensus was not to swap it out, but just connect the N to one of the > >> >LAN ports on the G router. This coincides with when the BSOD started > >> >to happen, when my daughter got back to the apartment for the first > >> >time since the N was set up. > > >> >I've asked her to turn off the N router, and see if she can still > >> >connect to the G router. If so, we'll have to decide if we want to > >> >install the Windows Zero Configuration and see if that works will > >> >work. > > >> >I sort of think it's asking for trouble having two wireless > >> >routers,turned on, sitting on the same table, sending out signals. > >> >But I'm no expert. > > >> Boris, first of all it's been likely 5 years or more since I've had to > >> mess with IRQ's so my memory isn't too good on this but as I recall, > >> IRQ conflicts are due to bad or conflicting IRQs for hardware > >> installations. Sometimes the hardware will be flexible and allow you > >> to pick the IRQ. Like I said, I'm a bit fuzzy on this since it's > >> been a long time since I've messed with IRQs. I think the router > >> should have no bearing on IRQs but I think you might be on the right > >> track to suspect the network card. I guess for starters I'd uninstall > >> the driver for the wireless(??) adapter and then remove the wireless > >> card. Then reboot, install the adapter (use a different slot then the > >> original if available), then re-install the drivers. If this doesn't > >> work, I'd have to check google or think about it after seeing what and > >> when the error message occurs on the screen. > > >> Likely others will be more fresh on IRQ conflicts or just google for > >> IRQ conflicts. > > > My daughter just wrote: > > > "Hi Dad! > > * * I went outside near the apartment office and my computer turned > > on fine and was able to search for wireless signals. *I actually > > connected to one too and it worked. *Also, I asked 'roomie' to turn > > off his router and then I turned on my computer, and what do you know > > it worked! *Then I plugged his router back in with my computer still > > turned on and it went back to the blue screen. *Seems pretty > > convincing to me then that it's the router. *Just wanted to let you > > know. *Now that it works in here with his router off I could even > > download whatever it is I will need from here to reinstall the driver > > as long as he's not using it." > > > So it seems that there's nothing wrong with her adapter or driver, and > > she should ask roomie to be sure that his router has updated > > firmware. *If her wireless and his router still don't play nice, then > > we may try replacing the Intel Pro Wireless with the Microsoft > > Wireless Zero Configuration. *We just want everyone to get along. Hi, Yep, there's many ways to approach this. I guess the best is first to be sure that the n router has current firmware. That might solve the entire problem. Might not. Next, I'm not sure if the n router even shows up in the Intel Pro list of profiles, since Intel Pro may never have been able to 'discover' it, thus the BSOD. Don't know. I'll have her turn off the n router, and go into the Intel Pro configuration. It the n router profile is there, we'll set it to On Demand, rather than Automatic. I would think that should let her use the Intel Pro to connect to he G router as she has for years. If not, we'll see if allowing Windows, rather than Intel, manage the wireless adapter solves it. Christopher, I'll have to get back with the exact wireless card model that's in the machine. I have learned that the router in question is a Linksys WRT160N V2. |
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Ben Myers
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Boris wrote:
> I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the phone. > > Upon start up, she keeps getting the BSOD with: > > "A problem has been detected and windows has been shut down to prevent > damage to your computer. > > IRQL_NOT_LESS_OR_EQUAL > > If this is the first time you've seen this stop error screen, restart > your computer. If this screen appears again, follow these steps: > > Check to make sure any new hardware or software is properly > installed. If this is a new installation, ask your hardware or > software manufacturer for any windows updates you might need. > > If problems continue, disable or remove any newly installed hardware > or software. Disable BIOS memory options such as caching or > shadowing. If you need to use Safe Mode to remove or disable > components, restart your computer, press F8 to select Advanced Startup > options, and then select Safe Mode. > > Techinal information: > > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64) > > Beginning dump of physical memory > Physical memory dump complete. > Contact your system administrator or techinal support group for > further assistance." > > She hasn't installed any new software/hardware. System Restore has > not helped. > > What I know so far: > > When in Safe mode, the machine loads most applications fine. Word, > Excel, Picasa... > When in Safe mode, Device Manager (show hidden devices) shows no > question or exclamation marks, not even in Network Adapters. > > When in Safe mode with Networking, she gets the BSOD again. This > leads me to believe there may be a networking adapter/driver issue. > Under Network Adapters, the Device Manager shows many devices, but the > main ones are: > > Broadcom 440x10/100 Ethernet... > Intel Pro Wireless 2200 b/g > > My first thought is to Disable each of the above, one at a time, and > see if the machine will boot up normally. If not, then Uninstall each > one, one at a time, and see if the machine boots up normally. If so, > I guess I need to reinstall the network drivers. > > She has none of the Dell repair/utility/driver disks with her. She > does have access to another pc so she can download from the Dell site, > and move to her machine via flash drive. > > If it turns out that the Intel Pro Wireless driver is corrupt, and she > doesn't have the disk to reinstall it, I wonder if I can install the > Wireless Zero Configuration, which should be on her hard drive. > http://support.microsoft.com/KB/871122 > > Does this approach sound reasonable? > > I've seen the tools for analyzing dump files, but that's way beyond my > capabilities. I have to use a sledge hammer rather than a scalpel. > Boris, IRQL errors are a symptom that something is quite wrong in there. Microsoft has no clue what the probelm is, so it takes a dump. A big smelly one. Isolating the cause of any BSOD is generally a major pain in the ass, which is why there is a smelly dump instead of some clear English language prose to actually help us. To be comprehensive about it, I think I would run the Dell diagnostics from the diagnostic partition, at minimum. I would also make sure that the hard drive is not facing impending failure, with even some bad sectors to mess things up. Next, I would see about the possibility of replacing the wifi NIC with another of the same type or compatible. Or disable the 2200BG, access the internet through an Ethernet cable, and see what happens. These steps may help to isolate the cause, or not... Ben Myers |
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Christopher Muto
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i think you have done a great job isolating the issue and i would suggest
updating both the router firmware (version 4.9.8.101 data 5.14.2998 for the linksys wrt160n v2) and the wireless nic. you might find this article from intel's site interesting... http://www.intel.com/support/wireles.../CS-025283.htm "Boris" <boris-> wrote in message news:941d333b-0d29-4af5-a704-... On Oct 24, 1:53 pm, "Christopher Muto" <m...@worldnet.att.net> wrote: > ps. it is also worth checking the firmware of the linsys wireless n > router... linksys offers many updates that are often newer than what comes > in a new router. > > "Christopher Muto" <m...@worldnet.att.net> wrote in message > > news:gdtc1g$vju$... > > > that confirms my suspicions above... the machine fails when trying to > > connect to the new n router. get it off the preferred networks list and > > update the driver for the wireless card in the laptop. let us know how > > it > > works out. > > > "Boris" <boris-badeno...@excite.com> wrote in message > >news:930f385c-b7f6-4160-b254-... > > On Oct 24, 1:05 pm, RnR <rnrte...@gmail.com> wrote: > >> On Fri, 24 Oct 2008 12:08:27 -0700 (PDT), Boris > > >> <boris-badeno...@excite.com> wrote: > >> >On Oct 24, 10:31 am, Daddy <da...@invalid.invalid> wrote: > >> >> This is not an error that is easy to fix over the phone. > > >> >> STOP 0x0A: > >> >> IRQL_NOT_LESS_OR_EQUALhttp://www.aumha.org/a/stop.php#0x0a > > >> >> Daddy > > >> >> Boris wrote: > >> >> > I'm trying to fix my daughter's I8600, WinXPHome, SP2, over the > >> >> > phone. > > >> >> > Upon start up, she keeps getting the BSOD with: > > >> >> > "A problem has been detected and windows has been shut down to > >> >> > prevent > >> >> > damage to your computer. > > >> >> > IRQL_NOT_LESS_OR_EQUAL > > >> >> > If this is the first time you've seen this stop error screen, > >> >> > restart > >> >> > your computer. If this screen appears again, follow these steps: > > >> >> > Check to make sure any new hardware or software is properly > >> >> > installed. If this is a new installation, ask your hardware or > >> >> > software manufacturer for any windows updates you might need. > > >> >> > If problems continue, disable or remove any newly installed > >> >> > hardware > >> >> > or software. Disable BIOS memory options such as caching or > >> >> > shadowing. If you need to use Safe Mode to remove or disable > >> >> > components, restart your computer, press F8 to select Advanced > >> >> > Startup > >> >> > options, and then select Safe Mode. > > >> >> > Techinal information: > > >> >> > ***STOP: 0X0000000A (0xFF1701F0, 0x00000002, 0x00000000, > >> >> > 0x804D9B64) > > >> >> > Beginning dump of physical memory > >> >> > Physical memory dump complete. > >> >> > Contact your system administrator or techinal support group for > >> >> > further assistance." > > >> >> > She hasn't installed any new software/hardware. System Restore has > >> >> > not helped. > > >> >> > What I know so far: > > >> >> > When in Safe mode, the machine loads most applications fine. Word, > >> >> > Excel, Picasa... > >> >> > When in Safe mode, Device Manager (show hidden devices) shows no > >> >> > question or exclamation marks, not even in Network Adapters. > > >> >> > When in Safe mode with Networking, she gets the BSOD again. This > >> >> > leads me to believe there may be a networking adapter/driver > >> >> > issue. > >> >> > Under Network Adapters, the Device Manager shows many devices, but > >> >> > the > >> >> > main ones are: > > >> >> > Broadcom 440x10/100 Ethernet... > >> >> > Intel Pro Wireless 2200 b/g > > >> >> > My first thought is to Disable each of the above, one at a time, > >> >> > and > >> >> > see if the machine will boot up normally. If not, then Uninstall > >> >> > each > >> >> > one, one at a time, and see if the machine boots up normally. If > >> >> > so, > >> >> > I guess I need to reinstall the network drivers. > > >> >> > She has none of the Dell repair/utility/driver disks with her. She > >> >> > does have access to another pc so she can download from the Dell > >> >> > site, > >> >> > and move to her machine via flash drive. > > >> >> > If it turns out that the Intel Pro Wireless driver is corrupt, and > >> >> > she > >> >> > doesn't have the disk to reinstall it, I wonder if I can install > >> >> > the > >> >> > Wireless Zero Configuration, which should be on her hard drive. > >> >> >http://support.microsoft.com/KB/871122 > > >> >> > Does this approach sound reasonable? > > >> >> > I've seen the tools for analyzing dump files, but that's way > >> >> > beyond > >> >> > my > >> >> > capabilities. I have to use a sledge hammer rather than a scalpel. > > >> >I had my daughter drive to the end of the street and turn on her > >> >laptop. It worked fine and didn't BSOD. She then drove back, got out > >> >of the car, still with laptop on and doing fine. When she went into > >> >her apartment, it BSOD'd. > > >> >I've had the apartment set up with a Linksys WRT54G for a long time. > >> >Last Saturday, one of the roomies wanted to swap out the Linksys G > >> >router for a Linksys N router, to increase speed for gaming. The > >> >consensus was not to swap it out, but just connect the N to one of the > >> >LAN ports on the G router. This coincides with when the BSOD started > >> >to happen, when my daughter got back to the apartment for the first > >> >time since the N was set up. > > >> >I've asked her to turn off the N router, and see if she can still > >> >connect to the G router. If so, we'll have to decide if we want to > >> >install the Windows Zero Configuration and see if that works will > >> >work. > > >> >I sort of think it's asking for trouble having two wireless > >> >routers,turned on, sitting on the same table, sending out signals. > >> >But I'm no expert. > > >> Boris, first of all it's been likely 5 years or more since I've had to > >> mess with IRQ's so my memory isn't too good on this but as I recall, > >> IRQ conflicts are due to bad or conflicting IRQs for hardware > >> installations. Sometimes the hardware will be flexible and allow you > >> to pick the IRQ. Like I said, I'm a bit fuzzy on this since it's > >> been a long time since I've messed with IRQs. I think the router > >> should have no bearing on IRQs but I think you might be on the right > >> track to suspect the network card. I guess for starters I'd uninstall > >> the driver for the wireless(??) adapter and then remove the wireless > >> card. Then reboot, install the adapter (use a different slot then the > >> original if available), then re-install the drivers. If this doesn't > >> work, I'd have to check google or think about it after seeing what and > >> when the error message occurs on the screen. > > >> Likely others will be more fresh on IRQ conflicts or just google for > >> IRQ conflicts. > > > My daughter just wrote: > > > "Hi Dad! > > I went outside near the apartment office and my computer turned > > on fine and was able to search for wireless signals. I actually > > connected to one too and it worked. Also, I asked 'roomie' to turn > > off his router and then I turned on my computer, and what do you know > > it worked! Then I plugged his router back in with my computer still > > turned on and it went back to the blue screen. Seems pretty > > convincing to me then that it's the router. Just wanted to let you > > know. Now that it works in here with his router off I could even > > download whatever it is I will need from here to reinstall the driver > > as long as he's not using it." > > > So it seems that there's nothing wrong with her adapter or driver, and > > she should ask roomie to be sure that his router has updated > > firmware. If her wireless and his router still don't play nice, then > > we may try replacing the Intel Pro Wireless with the Microsoft > > Wireless Zero Configuration. We just want everyone to get along. Hi, Yep, there's many ways to approach this. I guess the best is first to be sure that the n router has current firmware. That might solve the entire problem. Might not. Next, I'm not sure if the n router even shows up in the Intel Pro list of profiles, since Intel Pro may never have been able to 'discover' it, thus the BSOD. Don't know. I'll have her turn off the n router, and go into the Intel Pro configuration. It the n router profile is there, we'll set it to On Demand, rather than Automatic. I would think that should let her use the Intel Pro to connect to he G router as she has for years. If not, we'll see if allowing Windows, rather than Intel, manage the wireless adapter solves it. Christopher, I'll have to get back with the exact wireless card model that's in the machine. I have learned that the router in question is a Linksys WRT160N V2. |
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