No Black Supply: Insert ink cartridge NOW (HP oj d145)

What can this error possibly be indicating?
HP OfficeJet d145
No Black Supply: Insert ink cartridge NOW to prevent damaging the product.

I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
but I still all of a sudden get this error from my HP printer saying "No
Black Supply".

I've cleaned with a pencil eraser the gold plated contacts on the HP14
c5011a printer ink cartridge and I've cleaned the four springey prongs on
the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
to no avail.

I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
still the HP OfficeJet d145 printer thinks the black printer ink is empty.

The problem is this show-stopping error wholly disables the HP OfficeJet
d145 printer. NOTHING can be pressed - not a single button - no diagnostics
can be performed - no printer head cleaning - nothing. Absolutely no
buttons work except the on/off button which has been cycled many many times
between yesterday and today.

This HP printer is so very frustrating.

Do any printer experts have a debug procedure for testing why the HP OJ
d145 thinks the HP 14 black printer ink is out when in fact it is not?

On Tue, 13 Jun 2006 03:13:18 GMT, GEO wrote:
> This is exactly what I did - by chance- with an Epson SC800 that
> would not power up. Sometimes it powers off by itself, but this time
> would not power up again ...until I unplugged for a couple of
> minutes.

I unplugged it for an hour but it still said the ink cartridge wasn't even
there.

I wonder if I should remove the CMOS battery and short the terminals on the
board at the left side of the printer near the front?

Do you think that would give it the final power-off signal this d145 needs?

On Mon, 12 Jun 2006 19:29:11 GMT, measekite wrote:
> i have an hp as well as a canon. i never have had to clean the contacts
> on the hp cart and never have a problem in many years of infrequent
> use. but i do use genuine hp ink carts.

All my HP #14 c5011a black cartridges are genuine HP ink cartridges for
sale at the local Staples store. I tried a few of them and all gave the
same erroneous error.
No Black Supply: Insert ink cartridge NOW

Since the problem occurs with a multitude of HP #14 c5011a black ink
cartridges (some of which are expired), do you think this error indicates a
fault in the printer and not in the ink cartridge?

On Mon, 12 Jun 2006 21:56:15 +0200, Stefaan A Eeckels wrote:
> Is this an original cartridge or has or has it been refilled?
> Can you access menu 7 - 1 (Status and maintenance/Check Ink Level)?
> Depending on how many pages have you printed, the head might need to be
> changed.

Yes, it is an official 26 ml HP #14 c5011d black ink cartridge that has
been refilled many times simply by removing it and dropping a dozen or so
drops of high quality black ink (from my local printing shop) onto the
sponge.

Unfortunately, no buttons but the on/off button work now on this HPOJD145
printer, not even the "menu" button. I've never seen this before.

A written taped note on the ink cartridge says the #14 HP c5011d black ink
cartridge was first installed on October 6th 2004 - which, given the well
known HP 2.5 year "in printer life" limit - would give an HP warning 2.5
years later on or about April 6th 2007 saying the ink was about to expire.
"Black ink old. 5 days to expire. Printing will stop."
"Black ink old. 4 days to expire. Printing will stop."
"Black ink old. 3 days to expire. Printing will stop."
"Black ink old. 2 days to expire. Printing will stop."
"Black ink old. 1 day to expire. Printing will stop."
"Supply expired. Replace black ink cartridge."

The well known end-of-warranty date stamped on the HP c5011d black ink #14
cartridge itself is 2005/11/12 which is explained at
http://h10025.www1.hp.com/ewfrf/wc/g...cname=bua02014
as being YYYY/MM/DD. That means the HP c5011d black ink cartridge was
manufactured 2.5 years earlier, on 2003/05/12 in YYYY/MM/DD format.

The final expiration date (each HP ink cartridge has *many* fake expiry
dates but only one real expiry date) can be calculated to be the HP
end-of-warranty date + 2 years which would be 2007/11/12.

Given all these calculations, there should be no reason the HP black #14
c5011d ink cartridge would not be recognized by the HP OfficeJet d145 all
in one printer.

Does anyone have any other advice before I go out and splurge on brand new
tanks (at 40 dollars a pop) by way of debugging?

On Tue, 13 Jun 2006 04:29:48 GMT, maryanne kehoe wrote:
> I've done this many times since I put the original #14 c5011a HP black ink
> cartridge in the HPOJ d145 on October 2, 2004.

I just noticed two different numbers on my box of black ink cartridges
23 ml, HP #14, c5011a, black ink
26 ml, HP #14, c5011d, black ink

The problem happened with the 26 ml cartridge (not the 23 ml cartridge).
They are both exactly the same size and shape and, as far as I can tell,
the only difference is how much black ink Hewlett Packard put in the
original cartridge. Since both have been refilled many times, I doubt the
designation is meaningful at this time but I wanted to correct the record
so that others who are trying to help me are not confused.

Why would the HP OJ D145 printer think there was no cartridge in place?

On Mon, 12 Jun 2006 22:09:15 -0700, Bob Headrick wrote:
> You may have damaged the contacts.
> You might try asking in the HP business forum at:
> http://forums1.itrc.hp.com/service/f...categoryId=420
> or the IT forum at:
> http://forums1.itrc.hp.com/service/f...categoryId=420.
> There are users there with more experience with the D series printers.

Hi Bob Headrick,

I know from my googling this past couple of days that you are a veritable
Printer God when it comes to HP printers. Too bad your speciality is other
than the D-series printers as I could really use your help on this d145
error.
No Black Supply. Insert ink cartridge NOW

As far as I can tell from my googling, I'm the only one who has ever asked
about this error. I'm pretty sure it's not an expiry thing because none of
the expiration limits have been exceeded. These I calculated by searching
all the posts you posted to and finding the key calculations hinge on the
warranty expiration date printed on the HP ink cartridge which is
2005/11/12.

Your calculations give us the following true expiry dates.
- Manufacture Date: 2005/11/12 - 30 months = May 12, 2003
- Installation Date: 2004/10/06 (written at the time of installation)
- False Expiry Date: 2004/10/06 + 30 months = April 06, 2007
- True Expiry Date: 2005/11/12 + 24 months = November 12, 2007

Luckily, the false expiration date can be overcome (if you read your
threads), but so far nobody has overcome the true expiration date.

I guess since my problem has nothing to do with expiration dates, I'll need
the help of the two forums you suggested.

Can you post that second IT address again? It appears you accidentally cut
and pasted the *same* URL twice in your helpful advice above.

Thank you Bob,
maryanne

On Tue, 13 Jun 2006 00:23:38 -0700, Bob Headrick wrote:
> Oops - the IT Multifunction group is:
> http://forums1.itrc.hp.com/service/f...categoryId=230
>
> and the Business Support group is:
> http://forums1.itrc.hp.com/service/f...categoryId=420
>
> The problem you are seeing does not seem related to expiration, the
> message sounds like the printer is not recognizing the cartridge is
> installed. I would expect some electrical issue with the contacts
> between the cartridge and the printer.

Hi Bob,

I've read enough of the google record to know you're a Printer God so I
greatly appreciate the advice. It's too bad you're not an expert in the
D-series HP printers. I wish there were a D-series expert who was as
knowledgeable and helpful as you to your customers!

Anyway, I've resolved the problem by a roundabout way which doesn't
actually make any sense to me. I had four perfectly good HP #14 C5011D 26
ml black ink cartridges, all of which had previously been in the HP
OfficeJet D145 printer at one time or another so they all had their
machine-life set. None of the four worked - all gave the error
"No Black Supply. Insert ink cartridge NOW"

I took a chance and bought the $55 + tax Costco #716128 "Triple pack" of
three #14 black C5011D cartridges. I tried to read the expiration date on
the box but HP cleverly packaged the three pack with the date hidden.

Much to my chagrin, the super expensive Costco HP #14 black ink cartridges
were manufactured way back in 2004 based on my claculations as shown below.
- DATE PRINTED ON BOX = SINGAPORE FEB 2007
- DATE PRINTED ON CARTRIDGE = 2007/05/12
- DERIVED MANUFACTURE DATE = NOV 12, 2004
- DERIVED EXPIRATION DATE = MAY 12, 2009

Note the in-service date will expire before the true expiry date.
- INSTALLATION DATE = JUN 12, 2006
- DERIVED IN-SERVICE EXPIRY = DEC 12, 2008

The good news is that as soon as I installed the new HP #14 black printer
ink cartridge, the Hewlett Packard OfficeJet D145 immediately printed an
alignnment page and the error "No Black Supply. Insert ink cartridge NOW"
disappeared!

I can only conclude, based on the circumstances, that this Hewlett Packard
OfficeJet D145 has a clever secondary mechanism which determined that my
printer HP #24 printer ink cartridge had been refilled one too many times
even though I am no where near my in-service expiration date ((install date
+ 30 months) nor the final expiration date (warranty date + 24 months) of
the HP ink cartridge in question.

Is there any other possible conclusion from the scientific community out
there based on the evidence presented in the past few days?

maryanne

On Tue, 13 Jun 2006 10:27:29 GMT, GEO wrote:
>>Do you think that would give it the final power-off signal this d145 needs?
> I think Larry B Scott might be better able to answer this question.
> My experience is rather limited.

I'm not sure who Larry B. Scott is but hopefully he can explain why putting
a new HP #14 black ink cartridge solved the problem when four other older
cartridges failed to resolve the error and all four have not reached either
their in-service expiration date (based on the initial install date + 30
months) nor their final expiry date (based on the printed warranty
expiration date + 24 months).

The only explanation I can come up with is that the HP OfficeJet D145 has a
very clever secondary mechanism to determine that the ink cartridge in
question has been refilled one too many times.

Can Larry B. Scott tell us if the HP OfficeJet D145 is actually counting
the number of times that the ink cartridge is removed and re-inserted, and
if a certain number is exceeded, it refuses to accept that cartridge nor
any cartridge installed prior to that date?

Can HP printers be this clever?

GUESS WHAT??

IM FROM SINGAPORE.heard from someone sayin the production line tha
made this type model catridge is remarkable! its able to produc
more catridges than the entire muntions factories in europe very ver
easily in a single day especially the black catridge types

so the cost of it should rightfully be less because it simply s
simple to produce especially if its the black catridge types
hell...they should give ya at least 3 or 4 more black n tricolou
catridges as freebies at the HP retail counter even

i hope they give you more catridge freebies cuz they really ar
producin alot and seems like the production line is also kind
forgotten here

i think the black catridge would be cheaper cuz its easier to make

i think the colour catridge aint a good deal cuz lots of people say
it prints too little pages due to its ink capacity

i would rather go buy the hp14 black .ask if ya could get mor
freebies ink catridges if quality isnt good.they really can produc
an astonishing amount in less than a day.hell.....from the amoun
they churn out at factories they should sell ya 3 fer the price of
even! :

well...you see in singapore most companies even hewlett packard get
cheap workers with limited command of english from malaysia an
india.they do not take in singaporeans that are generally mor
expensive and well educated.

when a product saysits made in singapore it means 90% of it
production line has people mainly from malaysia,phillippines bu
none are singaporean citizens.there isnt much singaporeans doin th
troubleshooting of machine problems. and to make matters worse th
singapore government made it a law on your laser printer bar codin
machines that no adjustments are to be made or its an instant jai
term once caught adjusting the laser machines.and the wose is tha
they get more malaysians makin n sleepin on job instead of improvin
things.worse of all its the labour law foreigner guest worker thing
but thats not the main story here

so if ya have one catridge spoilt during initial use...u rightfull
should get 3 more free brand new catridges fer each defectiv
catridge

why not???its dirt cheap makin em over here...so ya should rightfull
get it dirt cheap also!!it wont be fair to the consumers. :nod