Not Refurbished Enough

I got a refurbished Vostro 1400 that didn't
work out of the box today.

It hung before getting to the welcome screen
that would give the service code and express
service code; force powering it down (long
power button push) and it came up okay after
that screen, went through setup okay; after
XP was up it lost the mouse pointer and hung
in a couple minutes.

Reboot, came up okay, then lost the mouse
pointer in a couple minutes.

Send this sucker back, I decided. Why mess with
a new loser when you have old ones.

Nice laptop otherwise.
--


On the internet, nobody knows you're a jerk.

Sorry to hear this. I would have wanted to check it out more (device
manager, device drivers, etc.. ) before sending it back but I'm just
stubborn I guess. Heck, I might even put on a new OS if necessary.

But I like your Subject Line "Not Refurbished Enough" as that seems to
describe it well <grin>. Are you going to go with another laptop or
just forget about it??








On Fri, 11 Jan 2008 13:13:59 -0500, Ron Hardin
<> wrote:

>I got a refurbished Vostro 1400 that didn't
>work out of the box today.
>
>It hung before getting to the welcome screen
>that would give the service code and express
>service code; force powering it down (long
>power button push) and it came up okay after
>that screen, went through setup okay; after
>XP was up it lost the mouse pointer and hung
>in a couple minutes.
>
>Reboot, came up okay, then lost the mouse
>pointer in a couple minutes.
>
>Send this sucker back, I decided. Why mess with
>a new loser when you have old ones.
>
>Nice laptop otherwise.

"Ron Hardin" <> wrote in message
news:...
>I got a refurbished Vostro 1400 that didn't
> work out of the box today.
>
> It hung before getting to the welcome screen
> that would give the service code and express
> service code; force powering it down (long
> power button push) and it came up okay after
> that screen, went through setup okay; after
> XP was up it lost the mouse pointer and hung
> in a couple minutes.
>
> Reboot, came up okay, then lost the mouse
> pointer in a couple minutes.
>
> Send this sucker back, I decided. Why mess with
> a new loser when you have old ones.
>
> Nice laptop otherwise.
> --



You did the right thing by sending it back. I believe the outlet has been
moved. I have my concerns.

Good luck with the next one. The V1400 is a really nice system.

Vostro 1400 packed up ready to go back. Except Dell hasn't
responded yet to the request to return email.

http://home.att.net/~rhhardini/hall008.jpg


--


On the internet, nobody knows you're a jerk.

On Jan 12, 7:31*pm, Ron Hardin <rhhar...@mindspring.com> wrote:
> Vostro 1400 packed up ready to go back. *Except Dell hasn't
> responded yet to the request to return email.
>
> http://home.att.net/~rhhardini/hall008.jpg
>
> --
> rhhar...@mindspring.com
>
> On the internet, nobody knows you're a jerk.

That box is just crying out for that dog to lift his right leg right
next to it...............

S.Lewis wrote:
> "Ron Hardin" <> wrote in message
> news:...
>> I got a refurbished Vostro 1400 that didn't
>> work out of the box today.
>>
>> It hung before getting to the welcome screen
>> that would give the service code and express
>> service code; force powering it down (long
>> power button push) and it came up okay after
>> that screen, went through setup okay; after
>> XP was up it lost the mouse pointer and hung
>> in a couple minutes.
>>
>> Reboot, came up okay, then lost the mouse
>> pointer in a couple minutes.
>>
>> Send this sucker back, I decided. Why mess with
>> a new loser when you have old ones.
>>
>> Nice laptop otherwise.
>
> You did the right thing by sending it back. I believe the outlet has been
> moved. I have my concerns.

The outlet's been moved - how would that affect the quality of systems
being sold from the outlet?

Ron Hardin wrote:
> Vostro 1400 packed up ready to go back. Except Dell hasn't
> responded yet to the request to return email.

Oh, I see, it was a real dog.

"Tony Harding" <> wrote in message
news:478c167a$0$9088$...
> S.Lewis wrote:
>> "Ron Hardin" <> wrote in message
>> news:...
>>> I got a refurbished Vostro 1400 that didn't
>>> work out of the box today.
>>>
>>> It hung before getting to the welcome screen
>>> that would give the service code and express
>>> service code; force powering it down (long
>>> power button push) and it came up okay after
>>> that screen, went through setup okay; after
>>> XP was up it lost the mouse pointer and hung
>>> in a couple minutes.
>>>
>>> Reboot, came up okay, then lost the mouse
>>> pointer in a couple minutes.
>>>
>>> Send this sucker back, I decided. Why mess with
>>> a new loser when you have old ones.
>>>
>>> Nice laptop otherwise.
>>
>> You did the right thing by sending it back. I believe the outlet has
>> been moved. I have my concerns.
>
> The outlet's been moved - how would that affect the quality of systems
> being sold from the outlet?


In theory, it shouldn't.

Ron Hardin wrote:
>
> I got a refurbished Vostro 1400 that didn't
> work out of the box today.
>
> It hung before getting to the welcome screen
> that would give the service code and express
> service code; force powering it down (long
> power button push) and it came up okay after
> that screen, went through setup okay; after
> XP was up it lost the mouse pointer and hung
> in a couple minutes.
>
> Reboot, came up okay, then lost the mouse
> pointer in a couple minutes.
>
> Send this sucker back, I decided. Why mess with
> a new loser when you have old ones.
>
> Nice laptop otherwise.

Well after 2 days they haven't responded to my
email on their own form to return it.

Called returns number.

Phone hell.

Got person I couldn't understand.

After ten repeats of everything (don't these
people use consonants?) she wants me to contact
technical support. Now in second phone hell.

developing.

Ron Hardin wrote:
>
> Ron Hardin wrote:
> >
> > I got a refurbished Vostro 1400 that didn't
> > work out of the box today.
> >
> > It hung before getting to the welcome screen
> > that would give the service code and express
> > service code; force powering it down (long
> > power button push) and it came up okay after
> > that screen, went through setup okay; after
> > XP was up it lost the mouse pointer and hung
> > in a couple minutes.
> >
> > Reboot, came up okay, then lost the mouse
> > pointer in a couple minutes.
> >
> > Send this sucker back, I decided. Why mess with
> > a new loser when you have old ones.
> >
> > Nice laptop otherwise.
>
> Well after 2 days they haven't responded to my
> email on their own form to return it.
>
> Called returns number.
>
> Phone hell.
>
> Got person I couldn't understand.
>
> After ten repeats of everything (don't these
> people use consonants?) she wants me to contact
> technical support. Now in second phone hell.
>
> developing.

Not so bad, Tech person accepted my judgment that remote
diagnosis wasn't likely to help, transferred me to a
returns lady (another phone tree), we agreed on a replacement;
they send a replacement, I put the old one in that box,
call UPS and it goes back.

Sounds like it will work.

I had anticipated having to pay return shipping but
hopefully not, if they have one of those prepaid labels.

--


On the internet, nobody knows you're a jerk.