This is an option I had not considered. It may be worth a try. Thank you.
The response last night from HP tech support to my query was written in the best
and most polite ****-poor English, then proceeded to repeat verbatim the lengthy
manual procedure I had already printed out from the HP web site
1. These people do not know how to write printer installation software.
2. These people do not care enough about some customers to provide a program to
clean up after the poorly written printer installation software.
I guess this is what happens when you dominate the printer market as HP does. It
is a kind of Microsoft-itis arrogance, which once infected IBM badly. Now IBM
is a lesser light in the computer industry, striving hard to recover from its
arrogance... Ben Myers
On Wed, 3 Jan 2007 15:44:57 -0000, "Lefty" <> wrote:
>Ben Myers wrote:
>> My client got a webcam, so she unplugged her OfficeJet 5510
>> (previously working OK), and installed the webcam software, then used
>> the webcam. Afterward, she unplugged the webcam and reconnected the
>> USB cable for the OfficeJet.
>>
>> The system is an HP notebook with 2 USB ports, one used for a
>> Bluetooth mouse.
>>
>> When she plugged in the OfficeJet USB cable, the system recognized
>> it, and tried to install the software. The install failed because
>> it could not find the printer driver.
>>
>> This afternoon, I cam by, uninstalled the previous instance of the
>> OfficeJet software, then attempted reinstalling it using both the
>> download from the HP website and the original CD. Reinstallation
>> failed with the same message that no software driver could be found.
>> I also tried some basic cleanup, deleting whatever old HP printer
>> software I could find. Still no luck.
>>
>> I went to the HP web site and found a web page where you could
>> supposedly download a cleanup program for your model of OfficeJet.
>> For the 5510, instead of a program, there is a lengthy and involved
>> procedure to delete lots of files and folders, more than I had done
>> earlier today.
>>
>> Simply stated, this really sucks. HP's software developers seem to be
>> incompetent to write a flawless software install that does not trip
>> itself up over whatever junk was left behind by a previous instance.
>> Worse yet, the uninstall software is incapable of doing a proper
>> uninstall, leaving a lot of stuff behind instead.
>>
>> Now that I've explained what I did today and dumped all over HP for
>> its wretched software (not the first time I've seen this sort of
>> mess!), anybody seen this sort of thing before and got a solution?
>>
>> The HP forums require a lot of time to fill out forms to register to
>> post messages, and I've run out of patience today! ... Ben Myers
>
>Have you tried a restore to a point in time before you installed the webcam
>software? This presumes your client is running XP or has some third party
>rollback application.
>
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