problem with ATI Radeon 9800 Pro - please help

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Adam wrote:
> My current setup is as follows ...
>
> Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
> AMD Athlon XP 1600+
> AGP Slot: Video - 128MB ATI Radeon 9800 Pro
> PCI Slot 1: -----
> PCI Slot 2: NIC - 3Com 3C905C-TX-M
> PCI Slot 3: Sound - Creative Labs SB Live! 5.1
> PCI Slot 4: USB Card
> PCI Slot 5: -----
> Operating System: Windows 98 Second Edition
>
>
> The problem started creeping up last night ...
> - bad pixels appear randomly on the screen
> - the system freezes when I move the mouse
> - something was mildly burning / overheating
>
>
> I powered off the system overnight. Turned it back on this morning.
> It worked briefly. Then, the problem started up again.
> On one reboot, I got the following message ...
>
> "You have not connected the power extension cable to
> your Radeon 9800 video card
> Please refer to the "Getting Started Guide" for
> proper hardware installation !!!"
>
> After removing the video card, cleaning and reinserting,
> the message (above) went away. But, I noticed that
> the fan on the video card was not spinning. So,
> my guess is that the video card is overheating.
> Hopefully, this can be fixed somehow. Any ideas?
>
> Also, I now get the following "warning" message ...
>
> "The ATI Control Panel failed to initialize because
> no ATI driver is installed, or ATI driver is not working properly.
> The ATI Control Panel will now exit."
>
> And, the only display setting that works is 640 x 480
> It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

"RobV" <> wrote in message news:46cdb476$0$19000$...
> Adam wrote:
> > My current setup is as follows ...
> >
> > Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
> > AMD Athlon XP 1600+
> > AGP Slot: Video - 128MB ATI Radeon 9800 Pro
> > PCI Slot 1: -----
> > PCI Slot 2: NIC - 3Com 3C905C-TX-M
> > PCI Slot 3: Sound - Creative Labs SB Live! 5.1
> > PCI Slot 4: USB Card
> > PCI Slot 5: -----
> > Operating System: Windows 98 Second Edition
> >
> >
> > The problem started creeping up last night ...
> > - bad pixels appear randomly on the screen
> > - the system freezes when I move the mouse
> > - something was mildly burning / overheating
> >
> >
> > I powered off the system overnight. Turned it back on this morning.
> > It worked briefly. Then, the problem started up again.
> > On one reboot, I got the following message ...
> >
> > "You have not connected the power extension cable to
> > your Radeon 9800 video card
> > Please refer to the "Getting Started Guide" for
> > proper hardware installation !!!"
> >
> > After removing the video card, cleaning and reinserting,
> > the message (above) went away. But, I noticed that
> > the fan on the video card was not spinning. So,
> > my guess is that the video card is overheating.
> > Hopefully, this can be fixed somehow. Any ideas?
> >
> > Also, I now get the following "warning" message ...
> >
> > "The ATI Control Panel failed to initialize because
> > no ATI driver is installed, or ATI driver is not working properly.
> > The ATI Control Panel will now exit."
> >
> > And, the only display setting that works is 640 x 480
> > It will not take any other resolution.
>
> Sounds like the card went bad. However, it can't hurt to uninstall,
> then install the latest drivers for the card (if it lets you get that
> far).
>

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

www.arctic-cooling.com will have an add on cooler for you card.

--
Ron A. Marraccini
"Adam" <adam@no_thanks.com> wrote in message
news:qJizi.5156$ t...
>
> "RobV" <> wrote in message
> news:46cdb476$0$19000$...
>> Adam wrote:
>> > My current setup is as follows ...
>> >
>> > Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
>> > AMD Athlon XP 1600+
>> > AGP Slot: Video - 128MB ATI Radeon 9800 Pro
>> > PCI Slot 1: -----
>> > PCI Slot 2: NIC - 3Com 3C905C-TX-M
>> > PCI Slot 3: Sound - Creative Labs SB Live! 5.1
>> > PCI Slot 4: USB Card
>> > PCI Slot 5: -----
>> > Operating System: Windows 98 Second Edition
>> >
>> >
>> > The problem started creeping up last night ...
>> > - bad pixels appear randomly on the screen
>> > - the system freezes when I move the mouse
>> > - something was mildly burning / overheating
>> >
>> >
>> > I powered off the system overnight. Turned it back on this morning.
>> > It worked briefly. Then, the problem started up again.
>> > On one reboot, I got the following message ...
>> >
>> > "You have not connected the power extension cable to
>> > your Radeon 9800 video card
>> > Please refer to the "Getting Started Guide" for
>> > proper hardware installation !!!"
>> >
>> > After removing the video card, cleaning and reinserting,
>> > the message (above) went away. But, I noticed that
>> > the fan on the video card was not spinning. So,
>> > my guess is that the video card is overheating.
>> > Hopefully, this can be fixed somehow. Any ideas?
>> >
>> > Also, I now get the following "warning" message ...
>> >
>> > "The ATI Control Panel failed to initialize because
>> > no ATI driver is installed, or ATI driver is not working properly.
>> > The ATI Control Panel will now exit."
>> >
>> > And, the only display setting that works is 640 x 480
>> > It will not take any other resolution.
>>
>> Sounds like the card went bad. However, it can't hurt to uninstall,
>> then install the latest drivers for the card (if it lets you get that
>> far).
>>
>
> Good idea ... I'll uninstall and reinstall.
>
> I still don't have a good feeling about that
> fan not spinning though. What's the best way to cool that Radeon chip?
> Add a card (in Slot 1) with a fan blowing at the AGP video card?
> Is there such a card? Or, am I getting imaginative? ;o)
>
>

Adam wrote:
> "RobV" <> wrote in message
> news:46cdb476$0$19000$...
>> Adam wrote:
>>> My current setup is as follows ...
>>>
>>> Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
>>> AMD Athlon XP 1600+
>>> AGP Slot: Video - 128MB ATI Radeon 9800 Pro
>>> PCI Slot 1: -----
>>> PCI Slot 2: NIC - 3Com 3C905C-TX-M
>>> PCI Slot 3: Sound - Creative Labs SB Live! 5.1
>>> PCI Slot 4: USB Card
>>> PCI Slot 5: -----
>>> Operating System: Windows 98 Second Edition
>>>
>>>
>>> The problem started creeping up last night ...
>>> - bad pixels appear randomly on the screen
>>> - the system freezes when I move the mouse
>>> - something was mildly burning / overheating
>>>
>>>
>>> I powered off the system overnight. Turned it back on this morning.
>>> It worked briefly. Then, the problem started up again.
>>> On one reboot, I got the following message ...
>>>
>>> "You have not connected the power extension cable to
>>> your Radeon 9800 video card
>>> Please refer to the "Getting Started Guide" for
>>> proper hardware installation !!!"
>>>
>>> After removing the video card, cleaning and reinserting,
>>> the message (above) went away. But, I noticed that
>>> the fan on the video card was not spinning. So,
>>> my guess is that the video card is overheating.
>>> Hopefully, this can be fixed somehow. Any ideas?
>>>
>>> Also, I now get the following "warning" message ...
>>>
>>> "The ATI Control Panel failed to initialize because
>>> no ATI driver is installed, or ATI driver is not working properly.
>>> The ATI Control Panel will now exit."
>>>
>>> And, the only display setting that works is 640 x 480
>>> It will not take any other resolution.
>>
>> Sounds like the card went bad. However, it can't hurt to uninstall,
>> then install the latest drivers for the card (if it lets you get that
>> far).
>>
>
> Good idea ... I'll uninstall and reinstall.
>
> I still don't have a good feeling about that
> fan not spinning though. What's the best way to cool that Radeon
> chip?
> Add a card (in Slot 1) with a fan blowing at the AGP video card?
> Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

"RobV" <> wrote in message news:46cdbe14$0$11040$...
> Adam wrote:
> > "RobV" <> wrote in message
> > news:46cdb476$0$19000$...
> >> Adam wrote:
> >>> My current setup is as follows ...
> >>>
> >>> Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
> >>> AMD Athlon XP 1600+
> >>> AGP Slot: Video - 128MB ATI Radeon 9800 Pro
> >>> PCI Slot 1: -----
> >>> PCI Slot 2: NIC - 3Com 3C905C-TX-M
> >>> PCI Slot 3: Sound - Creative Labs SB Live! 5.1
> >>> PCI Slot 4: USB Card
> >>> PCI Slot 5: -----
> >>> Operating System: Windows 98 Second Edition
> >>>
> >>>
> >>> The problem started creeping up last night ...
> >>> - bad pixels appear randomly on the screen
> >>> - the system freezes when I move the mouse
> >>> - something was mildly burning / overheating
> >>>
> >>>
> >>> I powered off the system overnight. Turned it back on this morning.
> >>> It worked briefly. Then, the problem started up again.
> >>> On one reboot, I got the following message ...
> >>>
> >>> "You have not connected the power extension cable to
> >>> your Radeon 9800 video card
> >>> Please refer to the "Getting Started Guide" for
> >>> proper hardware installation !!!"
> >>>
> >>> After removing the video card, cleaning and reinserting,
> >>> the message (above) went away. But, I noticed that
> >>> the fan on the video card was not spinning. So,
> >>> my guess is that the video card is overheating.
> >>> Hopefully, this can be fixed somehow. Any ideas?
> >>>
> >>> Also, I now get the following "warning" message ...
> >>>
> >>> "The ATI Control Panel failed to initialize because
> >>> no ATI driver is installed, or ATI driver is not working properly.
> >>> The ATI Control Panel will now exit."
> >>>
> >>> And, the only display setting that works is 640 x 480
> >>> It will not take any other resolution.
> >>
> >> Sounds like the card went bad. However, it can't hurt to uninstall,
> >> then install the latest drivers for the card (if it lets you get that
> >> far).
> >>
> >
> > Good idea ... I'll uninstall and reinstall.
> >
> > I still don't have a good feeling about that
> > fan not spinning though. What's the best way to cool that Radeon
> > chip?
> > Add a card (in Slot 1) with a fan blowing at the AGP video card?
> > Is there such a card? Or, am I getting imaginative? ;o)
>
> As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
> cool air on the card. For now, leave the side off the computer and get
> a small (or large) fan blowing cool air into the computer. That will
> help determine if it's heat related alone, and not a card failure also.
>

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

Thanks for the info. I will store this info away for now since
the seller tells me that this video card is still under warranty.


"Ron Marraccini" <> wrote in message news:46cdba7a$0$494$...
> www.arctic-cooling.com will have an add on cooler for you card.
>
> --
> Ron A. Marraccini
> "Adam" <adam@no_thanks.com> wrote in message
> news:qJizi.5156$ t...
> >
> > "RobV" <> wrote in message
> > news:46cdb476$0$19000$...
> >> Adam wrote:
> >> > My current setup is as follows ...
> >> >
> >> > Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
> >> > AMD Athlon XP 1600+
> >> > AGP Slot: Video - 128MB ATI Radeon 9800 Pro
> >> > PCI Slot 1: -----
> >> > PCI Slot 2: NIC - 3Com 3C905C-TX-M
> >> > PCI Slot 3: Sound - Creative Labs SB Live! 5.1
> >> > PCI Slot 4: USB Card
> >> > PCI Slot 5: -----
> >> > Operating System: Windows 98 Second Edition
> >> >
> >> >
> >> > The problem started creeping up last night ...
> >> > - bad pixels appear randomly on the screen
> >> > - the system freezes when I move the mouse
> >> > - something was mildly burning / overheating
> >> >
> >> >
> >> > I powered off the system overnight. Turned it back on this morning.
> >> > It worked briefly. Then, the problem started up again.
> >> > On one reboot, I got the following message ...
> >> >
> >> > "You have not connected the power extension cable to
> >> > your Radeon 9800 video card
> >> > Please refer to the "Getting Started Guide" for
> >> > proper hardware installation !!!"
> >> >
> >> > After removing the video card, cleaning and reinserting,
> >> > the message (above) went away. But, I noticed that
> >> > the fan on the video card was not spinning. So,
> >> > my guess is that the video card is overheating.
> >> > Hopefully, this can be fixed somehow. Any ideas?
> >> >
> >> > Also, I now get the following "warning" message ...
> >> >
> >> > "The ATI Control Panel failed to initialize because
> >> > no ATI driver is installed, or ATI driver is not working properly.
> >> > The ATI Control Panel will now exit."
> >> >
> >> > And, the only display setting that works is 640 x 480
> >> > It will not take any other resolution.
> >>
> >> Sounds like the card went bad. However, it can't hurt to uninstall,
> >> then install the latest drivers for the card (if it lets you get that
> >> far).
> >>
> >
> > Good idea ... I'll uninstall and reinstall.
> >
> > I still don't have a good feeling about that
> > fan not spinning though. What's the best way to cool that Radeon chip?
> > Add a card (in Slot 1) with a fan blowing at the AGP video card?
> > Is there such a card? Or, am I getting imaginative? ;o)
> >
> >
>
>

> I haven't had a cover on my system for a long time.
> I don't have any (big / small) fans around. So,
> I used Dust Off to blow cool air directly on the chip.
> It helped but only briefly. The system is currently off.
> I will let it cool before powering it up again.
> It might work for a minute.

Most likely the fan on the card has failed. If the card was not covered
by warranty I'd say take it off and clean and lube it with Inox. But just
send it in.

rms

"Adam" <adam@no_thanks.com> wrote in message
news:Kqjzi.1573$...
>
> > >>>
> > >>> "You have not connected the power extension cable to
> > >>> your Radeon 9800 video card
> > >>> Please refer to the "Getting Started Guide" for
> > >>> proper hardware installation !!!"
> > >>>
> > >>> After removing the video card, cleaning and reinserting,
> > >>> the message (above) went away. But, I noticed that
> > >>> the fan on the video card was not spinning. So,
> > >>> my guess is that the video card is overheating.
> > >>> Hopefully, this can be fixed somehow. Any ideas?

> I haven't had a cover on my system for a long time.
> I don't have any (big / small) fans around. So,
> I used Dust Off to blow cool air directly on the chip.
> It helped but only briefly. The system is currently off.
> I will let it cool before powering it up again.
> It might work for a minute.
>

Could be the power supply.
Make sure the card is getting proper power from the Molex connector. 12volt
+/- 5%. I'd think anything less than 11.7v would still be suspect.

"rms" <> wrote in message
news:ffkzi.3312$ ...
> > I haven't had a cover on my system for a long time.
> > I don't have any (big / small) fans around. So,
> > I used Dust Off to blow cool air directly on the chip.
> > It helped but only briefly. The system is currently off.
> > I will let it cool before powering it up again.
> > It might work for a minute.
>
> Most likely the fan on the card has failed. If the card was not covered
> by warranty I'd say take it off and clean and lube it with Inox. But just
> send it in.
>
> rms
>

Another good suggestion to try. Thanks!

I found a place (not online) that has the PCI VGA coolers in stock.
Since I'm paranoid about sending the video card away and
not getting it back, I decided to try-out some work-arounds and
maybe learn some things.