Problems installing deskjet 5150 win2k

All,

In Win2k my deskjet 5150 printer installation proceeds as expected
until it stops and a message appears, "Looking for New Hardware or New
printer detected, please wait". It then hangs here forever. This
issue is discussed here

http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en

but following the steps doesn't resolve my problem. I know that it is
something to do with a previous installation being cancelled before it
could complete, but i don't know which magic registry entry and/or
file i need to remove to get a full install. Does anyone know where
the problem lies??

If it helps, i've looked in the registry under HKEY_LOCAL_MACHINE/Enum/
USBPRINT but it doesn't contain a directory starting with
HPDeskjetXXXX

Is there anything else i can try?

cheers,

col

> In Win2k my deskjet 5150 printer installation proceeds as expected
> until it stops and a message appears, "Looking for New Hardware or New
> printer detected, please wait". It then hangs here forever.
> Is there anything else i can try?

Yes, and this worked for me - the reply dates back to 2003, and is
probably the only accurate correspondence I ever received from an indian
call centre !

Good luck :-)

------
Thank you for contacting HP Total Care.

When attempting to reinstall the printer driver using USB connection,
the 'Looking for new hardware' screen will open and the computer will
fail to respond under the following conditions:

* Attempting to install the printer driver after an unsuccessful
installation.

To resolve this error and install the driver successfully, a few keys
that may not have been removed by the uninstaller need to be deleted
from the Registry of the computer.

To remove the necessary keys from the Registry, leave the USB cable
connected and follow the instructions below.

1. Click Start and click Run.
2. In the Open box, type: REGEDIT
3. Click Registry at the top and then click 'Export Registry File'.
The Export Registry File dialog box will open.
4. Save the Registry files to the computer hard drive (C.
5. In the File name box, type: RegistryBackup
6. In the 'Export range' section, click All.
7. Click Save. A backup copy of the Registry will be created and
saved.
8. Click the (+) to the left of the following list of items in the
Registry to open them.

a. HKEY_LOCAL_MACHINE
b. Software
c. Hewlett-Packard
d. Deskjet

9. Click PlugNPlay.
10. Click Edit and then click Delete.
11. Click the (-) to the left of 'Software'.
12. Click the (+) to the left of the following list of items in the
Registry to open them.

a. Enum
b. USBPRINT

13. Click hpdeskjet_5X00. (5X00 represents your printer model).
14. Click Edit and then click Delete.
15. Click plus (+) to the left of 'USB'.
16. Click VID_03F0&PID_620X. (The value of X varies).
17. Click Edit and then click Delete.
18. Close the Registry Editor, unplug the USB cable, and restart the
computer.

Proceed with the installation of the printer driver from the software CD
with the hardware first method.

Follow the steps given below to install the printer driver using the
hardware first method.

1. Shut down the computer.
2. Connect the printer cable (USB or parallel) directly to the
computer.
3. Restart the computer. The Add New Hardware Wizard will appear.
4. Insert the printer CD in the CD drive. Cancel any program that
automatically starts.

NOTE: To prevent installation program on the CD from
automatically starting up, hold the left "Shift" key while
inserting the CD and continue to hold it for about 20
seconds.

5. On the "Add New Hardware Wizard" screen, click Next.
6. Select "Search for the best driver for your device (Recommended)".
7. Click Next.
8. In the dialog box, select CD-ROM drive. Ensure no other options
are checked.
9. Click Next.
10. In the next window, under Location of driver, select the following
path:

D:\ENU\DRIVERS\WIN9X_ME

where D is the CD-ROM drive.

11. The "*.inf" will be listed. Select the file and then click Next.
(If there is more than one file listed, select the one on the top).
12. Click Finish in the dialog box that confirms that, Windows has
finished installing the software that your new hardware device
requires.

CAUTION: Do NOT cancel the installation.

13. In the Congratulations! dialog box appears, select "Yes" or "No" to
print a test page and then click Next.
14. Click Finish to complete the installation process.


This should resolve the issue. If you need further assistance, please
reply to this message.


Sincerely,
Girish
HP Total Care
------

Thanks a lot. I'll give it a try.

cheers

On Mar 16, 5:45 pm, Colin Wilson
<removeeverythingbutnewsgr...@phoenixbbsZEROSPAM.c o.uk> wrote:
> > In Win2k mydeskjet5150printerinstallation proceeds as expected
> > until it stops and a message appears, "Looking for New Hardware or New
> >printerdetected, please wait". It then hangs here forever.
> > Is there anything else i can try?
>
> Yes, and this worked for me - the reply dates back to 2003, and is
> probably the only accurate correspondence I ever received from an indian
> call centre !
>
> Good luck :-)
>
> ------
> Thank you for contacting HP Total Care.
>
> When attempting to reinstall theprinterdriver using USB connection,
> the 'Looking for new hardware' screen will open and the computer will
> fail to respond under the following conditions:
>
> * Attempting to install theprinterdriver after an unsuccessful
> installation.
>
> To resolve this error and install the driver successfully, a few keys
> that may not have been removed by the uninstaller need to be deleted
> from the Registry of the computer.
>
> To remove the necessary keys from the Registry, leave the USB cable
> connected and follow the instructions below.
>
> 1. Click Start and click Run.
> 2. In the Open box, type: REGEDIT
> 3. Click Registry at the top and then click 'Export Registry File'.
> The Export Registry File dialog box will open.
> 4. Save the Registry files to the computer hard drive (C.
> 5. In the File name box, type: RegistryBackup
> 6. In the 'Export range' section, click All.
> 7. Click Save. A backup copy of the Registry will be created and
> saved.
> 8. Click the (+) to the left of the following list of items in the
> Registry to open them.
>
> a. HKEY_LOCAL_MACHINE
> b. Software
> c. Hewlett-Packard
> d. Deskjet
>
> 9. Click PlugNPlay.
> 10. Click Edit and then click Delete.
> 11. Click the (-) to the left of 'Software'.
> 12. Click the (+) to the left of the following list of items in the
> Registry to open them.
>
> a. Enum
> b. USBPRINT
>
> 13. Click hpdeskjet_5X00. (5X00 represents yourprintermodel).
> 14. Click Edit and then click Delete.
> 15. Click plus (+) to the left of 'USB'.
> 16. Click VID_03F0&PID_620X. (The value of X varies).
> 17. Click Edit and then click Delete.
> 18. Close the Registry Editor, unplug the USB cable, and restart the
> computer.
>
> Proceed with the installation of theprinterdriver from the software CD
> with the hardware first method.
>
> Follow the steps given below to install theprinterdriver using the
> hardware first method.
>
> 1. Shut down the computer.
> 2. Connect theprintercable (USB or parallel) directly to the
> computer.
> 3. Restart the computer. The Add New Hardware Wizard will appear.
> 4. Insert theprinterCD in the CD drive. Cancel any program that
> automatically starts.
>
> NOTE: To prevent installation program on the CD from
> automatically starting up, hold the left "Shift" key while
> inserting the CD and continue to hold it for about 20
> seconds.
>
> 5. On the "Add New Hardware Wizard" screen, click Next.
> 6. Select "Search for the best driver for your device (Recommended)".
> 7. Click Next.
> 8. In the dialog box, select CD-ROM drive. Ensure no other options
> are checked.
> 9. Click Next.
> 10. In the next window, under Location of driver, select the following
> path:
>
> D:\ENU\DRIVERS\WIN9X_ME
>
> where D is the CD-ROM drive.
>
> 11. The "*.inf" will be listed. Select the file and then click Next.
> (If there is more than one file listed, select the one on the top).
> 12. Click Finish in the dialog box that confirms that, Windows has
> finished installing the software that your new hardware device
> requires.
>
> CAUTION: Do NOT cancel the installation.
>
> 13. In the Congratulations! dialog box appears, select "Yes" or "No" to
> print a test page and then click Next.
> 14. Click Finish to complete the installation process.
>
> This should resolve the issue. If you need further assistance, please
> reply to this message.
>
> Sincerely,
> Girish
> HP Total Care
> ------

> Thanks a lot. I'll give it a try.

My pleasure, hope it works for you :-)