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Re: Dell Customer Support

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      12-13-2009, 11:18 PM
I use the online chat tech support system but then I purchased my system
from the Dell BUsiness outlet site which has better support then the home
division. I have never had a problem with their english skills or any
acents this way.

When dealing with any language, whether it is your 1st or 2nd or 3rd, etc.,
language, your reading skill will exceed your spoken and writing skills.

"MJMIII" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ...
> Short story made long...
> I have an XPS 630i just under a year. It came with an HL-DT-ST-BD-RE
> BH20N SCSI DVD burner. Over the last couple months 50% of burns failed
> unless I burned at 2x. All types of burning. Also, it's no longer
> recognized as Lightscribe, so I contacted Dell support through email and
> received the standard form letter stating everything I should try to
> determine if the drive is bad or not. Instead I installed an older SCSI
> drive I had and it works flawlessly, so I replied to Akbar's email and in
> return I received an email stating there's nothing wrong with the BlueRay
> burner.
> Now before I go ballistic on the phone, has anyone had success through
> email? I hate talking to Dell's support staff. It'll take me 10 calls
> before I get someone who understands English, and by that time I'll have
> no control over what comes out of my mouth. <EG>
> --
> "Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you."

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