Hi!
> Is it a viable proposition to have next business day or 5 day
> home 'repair'.
It is hit or miss. The technicians that come out don't have a giant
van full of every part and computer that Dell has sold in recent
history. They simply bring with them one (or sometimes more) parts
that they believe will solve the problem based on what the tech has
told them.
I'm not joking when I say that some of the time, you have to *see* the
machine in question and how it fails to know what is wrong. There
really isn't anything that can replace that. Sure, time and experience
gives you an education on what is likely to cause a fault, but let me
assure you that I still see surprises in my freelance work.
If you demand a high level of uptime from your computer, having a
second system (ready to use, just add water, no, wait a minute), a
primary backup, offsite backup and a UPS are all things to consider.
Most of the technicians are actually under contract to Dell and not
employed by them directly. I'd be *very* surprised if such technicians
do anything more than receive the part from Dell and information as to
where it should be installed on an "as-needed" basis. To me, having
technicians sitting on warranty parts sounds like an invitation for
theft and a disposal problem later, when the parts are not needed.
William
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