"Tom Lake" <> wrote in message
news:464d788c$0$9956$...
>> "Tom Lake" <> wrote in message
>> news:464c6591$0$15142$...
>>>I have an Intel DG965WH motherboard and am trying to run
>>> the Intel Desktop Utilities on it. It was fine until a few days ago.
>>> Now when I try to run it, I get "Service program is not active" error.
>>> The only thing I changed was to update the BIOS. I tried
>>> downgrading the BIOS to the previous version but the error remains.
>>> A search of Google shows quite a few people with this error but
>>> no solutions that work for me. Anyone have any ideas?
>
>> Which O/S are you using? Which version of IDU? (3.0.11.16 is the latest)
>>
>> Bob
>
> I found the conflict but can't seem to resolve it. One of the daily MS Live
> OneCare updates is preventing IDU from running properly. If I turn off
> the OneCare firewall, the IDU works normally. I've tried adding intelmain.exe
> and iptray.exe to the list of firewall exceptions but no joy. Are there other
> programs that need to be added to the exception list?
>
> Thanks again for your invaluable help!
>
> Tom Lake
I'm using Vista, and not using OneCare, so I can't help you there.
Perhaps you can contact Intel support (email/form, not phone),
complain about the incomptibility between the two programs,
and see if they can provide an answer. If MS provides free OC
support, try that route too.
Have you tried uninstalling IDU, rebooting and reinstalling it?
That might prompt OC to let the program and its services through
the firewall.
Bob
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