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Re: HP ProtectTools / Windows 7

Yvan Hall
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      01-19-2010, 07:04 AM

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"JACK" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)
> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to
> Windows 7 but the laptop came preinstalled with HP ProtectTools Security
> Manager. Windows 7 upgrade can't go ahead with that installed but there
> seems absolutely no way of uninstalling the damn thing. If I try to
> uninstall it from add/remove progs it states "The application cannot be
> removed. The following applications must be removed first - BIOS
> configuration for HP ProtectTools and File Santizer for HP ProtectTools
> uninstall string."
> I've tried using Windows Install Clean Up and the programs don't even show
> up on that.
> I've contacted HP and they say
> "The correct method of uninstalling HP Protect tools is to uninstall the
> following components in the given order if they exist:
> 1. Credential Manager for HP ProtectTools
> 2. Java Card Security for HP ProtectTools
> 4. 3. Drive Encryption for HP ProtectTools
> 5. Smartcard security for HP ProtectTools
> 6. Embedded Security for HP ProtectTools
> 7. BIOS Security for HP ProtectTools
> 8. HP ProtectTools Security Manager"
> As the components do not exist, the only way is to perform a clean install
> rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12 months
> to get these laptop programs the way I want them and I don't want to have
> to start all over again.
> Surely I can't be the only one with this problem? Anyone any suggestions?
> Thanks

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