Von Fourche wrote:
> So, last night around midnight, my internet connection went down. I
> assumed it must be with the phone line. Today, it was still down. So, I do
> want I
> don't really want to do - I call EarthLink and see if they can help me. Of
> course, I get Indian customer service. What was bad was - when they told me
> to turn
> of the modem and wait 15 seconds, they would give me a sales pitch about
> Norton Antivirus. Then he asks - do you have more than one compute? I say,
> uh, yeah. He says - do you have a router? I say, uh yeah. He says - well,
> let me tell you about this new modem/router we can send you! Another sales
> pitch!
>
> He does not help. So, I call AT&T. My DSL is thru EarthLink but it
> goes thru AT&T phone lines. I call AT&T and just want to know if there are
> any
> problems with their phone lines/DSL in the area. Since I don't have DSL
> thru AT&T the women says - sir, we can't help, but if you switched to AT&T
> DSL we could help you! Then she reads a script about bundling phone/DSL/TV
> and all that. I
> thought she was then going to check on the phone lines in the area and she
> says - thank you fall calling, have a nice day! I was stunned and defeated
> and just said - uh, ok. Bye.
>
> Wow, now they are giving sales pitches during the actual customer service
> calls? Amazing.
>
> Note - as I was typing this my connection went out again. It was out all
> day and evening Wednesday. Finally back on Thursday but who knows
> for how long! lol .
>
> What a headache.
>
>
>
OK On the Earthlink side your stuck with dealing with them.
On AT&T though they will toss you around like a cheap ball unless you
plan out what you want to say and do before you call them.
Keep in mind that the ONLY thing a phone company is legally obligated to
is to provide "reasonable voice communications" Unless you have your net
service through them they won't care. BUT what you can do to work around
this is to call them and complain about a lot of noise on the line and
crosstalk from other phone users.
I have an ongoing problem with a line that has a problem with water
infiltration. When it rains it actually makes the signal better. BUT the
actual throughput goes down. The catch is that it doesn't have any noise
and it checks good on the meter. However you can also hear crosstalk
from another phone every couple of days as well.
--
Steve W.
Near Cooperstown, New York
There is more money being spent on breast implants and Viagra today than
on Alzheimer's research. This means that by 2040, there will be a large
elderly population with perky boobs and huge erections and absolutely
no recollection of what to do with them.
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