"Ingalill Matthessohn" <> wrote in message
news:...
> DESPERATION POST - I apologize if this is posted in the wrong area.
>
> 90 days ago purchased an XPS 730 from Dell, desktop was refurbished.
<snip>
Use chat. If the call logs of the issue(s) began during the first 15 days of
ownership it will help you greatly.
Politely demand either a refund or a system exchange.
Please see my thread below "Optiplex 760 needs a BIOS revision. Handled
trouble-shooting of the system via online chat and quickly realized the
issue was not something that could be fixed. Verified the same issue on a
second identical machine the next day out of the box.
Had to phone (overseas) customer support for the return. CSR referenced the
online chat logs, took some information and quickly transferred me to a
domestic agent whose job was to facilitate and monitor the system(s) return
and full credit to my credit card.
It all went flawlessly, but I was patient and prepared going into the
initial tech chat.
It helps to know what limitations/informations the techs need and have going
in.
FWIW, I had to call on Wednesday for a replacement hard drive for a Vostro
1700. Drive had bad blocks per the Dell diagnostic. Copied the error and
gave it to the tech verbatim as I knew he'd had to have the fail code to
dispatch a new drive. Warranty was onsite, but I requested just the drive.
Tech offered to send a pre-imaged drive to help, but I politely declined.
He ended up sending the new (blank) drive along with OS CD and other
application media for the system.
I understand problems exist, but my last few interactions with support have
been damned near flawless.
Get your system exchanged or the money refunded. There's a communication gap
somewhere.
Good luck.
Stew
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