Re: Warranty after replacement ?

- Bobb - wrote:
> Anyone have experience with this ?

I have done considerable business with HP directly, and have twice had a
failed, unrepairable laptop replaced by them. In both cases the 1-year
manufacturer warranty was reset to the date the new machine was placed
in service.

I have not discussed this with HP or anyone else, but it seems to me
that time-limited warranties (whether 30 days, 90 days, or 1 year) are
intended as protection against infant failures, where a manufacturing
weakness in some component causes a failure in the early product
lifetime. Most failures occur either very early in the lifetime of a
clump of hardware, or else very late in its expected lifetime.
Extending the warranty of a replacement item to cover the possibility of
new infant failures in an early-in-the-lifetime replacement is a
reasonable and honorable thing for a manufacturer to do.

I wouldn't let Best Buy get away with it. I expect HP would have been
more honorable.

Honor and ethics are obsolete concepts in American business and government these
days... Ben Myers

On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" <>
wrote:

>- Bobb - wrote:
>> Anyone have experience with this ?
>
>I have done considerable business with HP directly, and have twice had a
>failed, unrepairable laptop replaced by them. In both cases the 1-year
>manufacturer warranty was reset to the date the new machine was placed
>in service.
>
>I have not discussed this with HP or anyone else, but it seems to me
>that time-limited warranties (whether 30 days, 90 days, or 1 year) are
>intended as protection against infant failures, where a manufacturing
>weakness in some component causes a failure in the early product
>lifetime. Most failures occur either very early in the lifetime of a
>clump of hardware, or else very late in its expected lifetime.
>Extending the warranty of a replacement item to cover the possibility of
>new infant failures in an early-in-the-lifetime replacement is a
>reasonable and honorable thing for a manufacturer to do.
>
>I wouldn't let Best Buy get away with it. I expect HP would have been
>more honorable.

I am fully satisfied with hp service, I got twice service in my warranty period...