"Cydrome Leader" <> wrote in message
news:il9qvk$pvm$...
> Tom Rutherford <> wrote:
>>
>> "Cydrome Leader" <> wrote in message
>> news:il4ao6$4sb$...
>>> The LCD bezel in my x300 cracked and the fingerprint reader has been
>>> dead
>>> for years.
>>>
>>> I decided to get it fixed before the 3 year warranty was up.
>>>
>>> Being in the US, the call went to Atlanta, and within minutes I had a
>>> case
>>> number, and an easyserv box in a day. The laptop was fixed an returned
>>> in
>>> just a few days.
>>>
>>> I'm going to rate the support with lenovo is as good as it was with IBM.
>>>
>>> That's good news. I think there's no question that my next laptop will
>>> be
>>> a thinkpad, yet again.
>>
>> I don't blame you a bit. When I farkled my keyboard getting it out to
>> upgrade the memory under it, I called IBM, they switched me to Lenovo,
>> which
>> I do believe was in Atlanta for my call as well, and I'd have had my
>> replacement keyboard the next day if the DHL driver hadn't been an idiot.
>> Keyboard and shipping, both ways, were free. And, I've already decided
>> that
>> my next laptop will be a ThinkPad, provided that they don't ditch the
>> TrackPoint in the meantime. If they do, I'll have to think about it a
>> bit.
>
> What I like about IBM/Lenovo is they don't try to waste your time (and
> theirs) trying to defer fixing a problem. Most of the parts that break on
> a laptop don't even cost more than a few dollars to replace. I'm sure
> shipping in the US costs more than the parts most of the time.
Well, they *shouldn't* cost more than a few dollars, if you consider
materials and fabrication costs, but some things with the genuine ThinkPad
label on them can cost a lot more than the work-alike equivalent, and if
it's not something that can be made by a third party, that will cost you,
too. I'm thinking the keyboard was probably at least a $50 item, because it
was specific to the R51 series. However, I bought an external CD/DVD burner
with the Rosewill name on it that works with my ThinkPad just fine. I think
I paid $30 for it, but an equivalent from Lenovo has a list price of
probably $50 more. And, $50 for the UltraBay 2nd Hard Disk tray? If I
could've found one for $20, I'd have still grumbled a bit, but I needed it,
and got it. And, they price them that way because they can sell them at
that price.
> I recall having to literally pull parts off motherboards to get dell to
> send out tek systems or whoever to replace completely unrelated parts like
> a CDROM because they just couldn't trust that I was able to diagnose a
> failed CDROM. The worst part was this was for business class machines for
> a business, not some $300 laptop. It was seriously easier to have a 100%
> dead machine than to get replacement parts shipped out. I felt like an
> asshole, but there was no way I was going to sit on the phone for an hour
> and waste another hour playing with the BIOS and stuff in windows.
That's nuts.
> Sun microsystems has always been pretty meticulous about gathering "proof"
> a component in a server is really bad, but I suspect they really use that
> info in some secret database to make better products. It's been more than
> a few times they sent out real sun techs to replace parts that really only
> had bronze (mail order replacements you swap) coverage. Their bad parts
> forms you ship back with have hillarious codes you can fill in like
> "thermal event with smoke" and other great ways of saying your **** was on
> fire.
LOL! Yes, I love the nomenclature of some of these companies. It's like
faceplates. Most call them bezels, but GM, back when I was working on car
radios in the early '70s, called them escutcheons. :-) And, when did
"problem" suddenly morph into "issue"?
> I get the feeling that HP only cares if your server product has the
> rainbow hologram sticker on it. If you can come up with that, you get any
> new part you can think of, usually with no questions asked. If you can't
> get to that, say on a drive that's running inside a server 1000 miles
> away, they make a big deal out of everything and try to stall.
Maybe they expect you to write somebody a note in your office, asking them
to get hold of the owner of the building where your server is housed, and
have him/her read the requisite data off the tag there. I gave up on HP
when they boght Compaq. They used to make some bang-up good lab equipment,
though, and for imaging technology, they're still top notch. Hate their
drivers, though, at least for Winderz.
--
-- 73 DE Tom Rutherford, N8EUJ, Burton, MI
"She said it was either her or the ham radio. Over."
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