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review of X300 in warranty repair

 
 
Cydrome Leader
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Posts: n/a
 
      03-08-2011, 04:19 AM
The LCD bezel in my x300 cracked and the fingerprint reader has been dead
for years.

I decided to get it fixed before the 3 year warranty was up.

Being in the US, the call went to Atlanta, and within minutes I had a case
number, and an easyserv box in a day. The laptop was fixed an returned in
just a few days.

I'm going to rate the support with lenovo is as good as it was with IBM.

That's good news. I think there's no question that my next laptop will be
a thinkpad, yet again.


 
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News
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      03-08-2011, 01:43 PM
On 3/7/2011 11:19 PM, Cydrome Leader wrote:
> The LCD bezel in my x300 cracked and the fingerprint reader has been dead
> for years.
>
> I decided to get it fixed before the 3 year warranty was up.
>
> Being in the US, the call went to Atlanta, and within minutes I had a case
> number, and an easyserv box in a day. The laptop was fixed an returned in
> just a few days.
>
> I'm going to rate the support with lenovo is as good as it was with IBM.
>
> That's good news. I think there's no question that my next laptop will be
> a thinkpad, yet again.
>
>



Good to hear this. Hope not to need it, but hope it's projectable.
 
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Tom Rutherford
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Posts: n/a
 
      03-08-2011, 07:24 PM

"Cydrome Leader" <(E-Mail Removed)> wrote in message
news:il4ao6$4sb$(E-Mail Removed)...
> The LCD bezel in my x300 cracked and the fingerprint reader has been dead
> for years.
>
> I decided to get it fixed before the 3 year warranty was up.
>
> Being in the US, the call went to Atlanta, and within minutes I had a case
> number, and an easyserv box in a day. The laptop was fixed an returned in
> just a few days.
>
> I'm going to rate the support with lenovo is as good as it was with IBM.
>
> That's good news. I think there's no question that my next laptop will be
> a thinkpad, yet again.


I don't blame you a bit. When I farkled my keyboard getting it out to
upgrade the memory under it, I called IBM, they switched me to Lenovo, which
I do believe was in Atlanta for my call as well, and I'd have had my
replacement keyboard the next day if the DHL driver hadn't been an idiot.
Keyboard and shipping, both ways, were free. And, I've already decided that
my next laptop will be a ThinkPad, provided that they don't ditch the
TrackPoint in the meantime. If they do, I'll have to think about it a bit.

--
-- 73 DE Tom Rutherford, N8EUJ, Burton, MI
"She said it was either her or the ham radio. Over."



 
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Cydrome Leader
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Posts: n/a
 
      03-10-2011, 06:27 AM
Tom Rutherford <(E-Mail Removed)> wrote:
>
> "Cydrome Leader" <(E-Mail Removed)> wrote in message
> news:il4ao6$4sb$(E-Mail Removed)...
>> The LCD bezel in my x300 cracked and the fingerprint reader has been dead
>> for years.
>>
>> I decided to get it fixed before the 3 year warranty was up.
>>
>> Being in the US, the call went to Atlanta, and within minutes I had a case
>> number, and an easyserv box in a day. The laptop was fixed an returned in
>> just a few days.
>>
>> I'm going to rate the support with lenovo is as good as it was with IBM.
>>
>> That's good news. I think there's no question that my next laptop will be
>> a thinkpad, yet again.

>
> I don't blame you a bit. When I farkled my keyboard getting it out to
> upgrade the memory under it, I called IBM, they switched me to Lenovo, which
> I do believe was in Atlanta for my call as well, and I'd have had my
> replacement keyboard the next day if the DHL driver hadn't been an idiot.
> Keyboard and shipping, both ways, were free. And, I've already decided that
> my next laptop will be a ThinkPad, provided that they don't ditch the
> TrackPoint in the meantime. If they do, I'll have to think about it a bit.


What I like about IBM/Lenovo is they don't try to waste your time (and
theirs) trying to defer fixing a problem. Most of the parts that break on
a laptop don't even cost more than a few dollars to replace. I'm sure
shipping in the US costs more than the parts most of the time.

I recall having to literally pull parts off motherboards to get dell to
send out tek systems or whoever to replace completely unrelated parts like
a CDROM because they just couldn't trust that I was able to diagnose a
failed CDROM. The worst part was this was for business class machines for
a business, not some $300 laptop. It was seriously easier to have a 100%
dead machine than to get replacement parts shipped out. I felt like an
asshole, but there was no way I was going to sit on the phone for an hour
and waste another hour playing with the BIOS and stuff in windows.

Sun microsystems has always been pretty meticulous about gathering "proof"
a component in a server is really bad, but I suspect they really use that
info in some secret database to make better products. It's been more than
a few times they sent out real sun techs to replace parts that really only
had bronze (mail order replacements you swap) coverage. Their bad parts
forms you ship back with have hillarious codes you can fill in like
"thermal event with smoke" and other great ways of saying your **** was on
fire.

I get the feeling that HP only cares if your server product has the
rainbow hologram sticker on it. If you can come up with that, you get any
new part you can think of, usually with no questions asked. If you can't
get to that, say on a drive that's running inside a server 1000 miles
away, they make a big deal out of everything and try to stall.
 
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Tom Rutherford
Guest
Posts: n/a
 
      03-10-2011, 09:02 PM

"Cydrome Leader" <(E-Mail Removed)> wrote in message
news:il9qvk$pvm$(E-Mail Removed)...
> Tom Rutherford <(E-Mail Removed)> wrote:
>>
>> "Cydrome Leader" <(E-Mail Removed)> wrote in message
>> news:il4ao6$4sb$(E-Mail Removed)...
>>> The LCD bezel in my x300 cracked and the fingerprint reader has been
>>> dead
>>> for years.
>>>
>>> I decided to get it fixed before the 3 year warranty was up.
>>>
>>> Being in the US, the call went to Atlanta, and within minutes I had a
>>> case
>>> number, and an easyserv box in a day. The laptop was fixed an returned
>>> in
>>> just a few days.
>>>
>>> I'm going to rate the support with lenovo is as good as it was with IBM.
>>>
>>> That's good news. I think there's no question that my next laptop will
>>> be
>>> a thinkpad, yet again.

>>
>> I don't blame you a bit. When I farkled my keyboard getting it out to
>> upgrade the memory under it, I called IBM, they switched me to Lenovo,
>> which
>> I do believe was in Atlanta for my call as well, and I'd have had my
>> replacement keyboard the next day if the DHL driver hadn't been an idiot.
>> Keyboard and shipping, both ways, were free. And, I've already decided
>> that
>> my next laptop will be a ThinkPad, provided that they don't ditch the
>> TrackPoint in the meantime. If they do, I'll have to think about it a
>> bit.

>
> What I like about IBM/Lenovo is they don't try to waste your time (and
> theirs) trying to defer fixing a problem. Most of the parts that break on
> a laptop don't even cost more than a few dollars to replace. I'm sure
> shipping in the US costs more than the parts most of the time.


Well, they *shouldn't* cost more than a few dollars, if you consider
materials and fabrication costs, but some things with the genuine ThinkPad
label on them can cost a lot more than the work-alike equivalent, and if
it's not something that can be made by a third party, that will cost you,
too. I'm thinking the keyboard was probably at least a $50 item, because it
was specific to the R51 series. However, I bought an external CD/DVD burner
with the Rosewill name on it that works with my ThinkPad just fine. I think
I paid $30 for it, but an equivalent from Lenovo has a list price of
probably $50 more. And, $50 for the UltraBay 2nd Hard Disk tray? If I
could've found one for $20, I'd have still grumbled a bit, but I needed it,
and got it. And, they price them that way because they can sell them at
that price.

> I recall having to literally pull parts off motherboards to get dell to
> send out tek systems or whoever to replace completely unrelated parts like
> a CDROM because they just couldn't trust that I was able to diagnose a
> failed CDROM. The worst part was this was for business class machines for
> a business, not some $300 laptop. It was seriously easier to have a 100%
> dead machine than to get replacement parts shipped out. I felt like an
> asshole, but there was no way I was going to sit on the phone for an hour
> and waste another hour playing with the BIOS and stuff in windows.


That's nuts.

> Sun microsystems has always been pretty meticulous about gathering "proof"
> a component in a server is really bad, but I suspect they really use that
> info in some secret database to make better products. It's been more than
> a few times they sent out real sun techs to replace parts that really only
> had bronze (mail order replacements you swap) coverage. Their bad parts
> forms you ship back with have hillarious codes you can fill in like
> "thermal event with smoke" and other great ways of saying your **** was on
> fire.


LOL! Yes, I love the nomenclature of some of these companies. It's like
faceplates. Most call them bezels, but GM, back when I was working on car
radios in the early '70s, called them escutcheons. :-) And, when did
"problem" suddenly morph into "issue"?

> I get the feeling that HP only cares if your server product has the
> rainbow hologram sticker on it. If you can come up with that, you get any
> new part you can think of, usually with no questions asked. If you can't
> get to that, say on a drive that's running inside a server 1000 miles
> away, they make a big deal out of everything and try to stall.


Maybe they expect you to write somebody a note in your office, asking them
to get hold of the owner of the building where your server is housed, and
have him/her read the requisite data off the tag there. I gave up on HP
when they boght Compaq. They used to make some bang-up good lab equipment,
though, and for imaging technology, they're still top notch. Hate their
drivers, though, at least for Winderz.

--
-- 73 DE Tom Rutherford, N8EUJ, Burton, MI
"She said it was either her or the ham radio. Over."



 
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Cydrome Leader
Guest
Posts: n/a
 
      03-10-2011, 10:23 PM
Tom Rutherford <(E-Mail Removed)> wrote:
>
> "Cydrome Leader" <(E-Mail Removed)> wrote in message
> news:il9qvk$pvm$(E-Mail Removed)...
>> Tom Rutherford <(E-Mail Removed)> wrote:
>>>
>>> "Cydrome Leader" <(E-Mail Removed)> wrote in message
>>> news:il4ao6$4sb$(E-Mail Removed)...
>>>> The LCD bezel in my x300 cracked and the fingerprint reader has been
>>>> dead
>>>> for years.
>>>>
>>>> I decided to get it fixed before the 3 year warranty was up.
>>>>
>>>> Being in the US, the call went to Atlanta, and within minutes I had a
>>>> case
>>>> number, and an easyserv box in a day. The laptop was fixed an returned
>>>> in
>>>> just a few days.
>>>>
>>>> I'm going to rate the support with lenovo is as good as it was with IBM.
>>>>
>>>> That's good news. I think there's no question that my next laptop will
>>>> be
>>>> a thinkpad, yet again.
>>>
>>> I don't blame you a bit. When I farkled my keyboard getting it out to
>>> upgrade the memory under it, I called IBM, they switched me to Lenovo,
>>> which
>>> I do believe was in Atlanta for my call as well, and I'd have had my
>>> replacement keyboard the next day if the DHL driver hadn't been an idiot.
>>> Keyboard and shipping, both ways, were free. And, I've already decided
>>> that
>>> my next laptop will be a ThinkPad, provided that they don't ditch the
>>> TrackPoint in the meantime. If they do, I'll have to think about it a
>>> bit.

>>
>> What I like about IBM/Lenovo is they don't try to waste your time (and
>> theirs) trying to defer fixing a problem. Most of the parts that break on
>> a laptop don't even cost more than a few dollars to replace. I'm sure
>> shipping in the US costs more than the parts most of the time.

>
> Well, they *shouldn't* cost more than a few dollars, if you consider
> materials and fabrication costs, but some things with the genuine ThinkPad
> label on them can cost a lot more than the work-alike equivalent, and if
> it's not something that can be made by a third party, that will cost you,
> too. I'm thinking the keyboard was probably at least a $50 item, because it
> was specific to the R51 series. However, I bought an external CD/DVD burner
> with the Rosewill name on it that works with my ThinkPad just fine. I think
> I paid $30 for it, but an equivalent from Lenovo has a list price of
> probably $50 more. And, $50 for the UltraBay 2nd Hard Disk tray? If I
> could've found one for $20, I'd have still grumbled a bit, but I needed it,
> and got it. And, they price them that way because they can sell them at
> that price.
>
>> I recall having to literally pull parts off motherboards to get dell to
>> send out tek systems or whoever to replace completely unrelated parts like
>> a CDROM because they just couldn't trust that I was able to diagnose a
>> failed CDROM. The worst part was this was for business class machines for
>> a business, not some $300 laptop. It was seriously easier to have a 100%
>> dead machine than to get replacement parts shipped out. I felt like an
>> asshole, but there was no way I was going to sit on the phone for an hour
>> and waste another hour playing with the BIOS and stuff in windows.

>
> That's nuts.
>
>> Sun microsystems has always been pretty meticulous about gathering "proof"
>> a component in a server is really bad, but I suspect they really use that
>> info in some secret database to make better products. It's been more than
>> a few times they sent out real sun techs to replace parts that really only
>> had bronze (mail order replacements you swap) coverage. Their bad parts
>> forms you ship back with have hillarious codes you can fill in like
>> "thermal event with smoke" and other great ways of saying your **** was on
>> fire.

>
> LOL! Yes, I love the nomenclature of some of these companies. It's like
> faceplates. Most call them bezels, but GM, back when I was working on car
> radios in the early '70s, called them escutcheons. :-) And, when did
> "problem" suddenly morph into "issue"?


haha "escutcheons"

I just checked the sun "Global Part Return Tag FIELD SYMPTOM CODE TABLE"
for the fire code. It's actually C10 "Thermal Event/Smoke Occured"

The other codes I like are C5 for "Assumed good - please test", or C1
"Wrong Part Right Box". These sound useful for the people at the parts
remanufacturing line.


 
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Tom Rutherford
Guest
Posts: n/a
 
      03-11-2011, 04:48 PM

"Cydrome Leader" <(E-Mail Removed)> wrote in message
news:ilbj0g$aic$(E-Mail Removed)...
> Tom Rutherford <(E-Mail Removed)> wrote:

<big snip>
>> LOL! Yes, I love the nomenclature of some of these companies. It's like
>> faceplates. Most call them bezels, but GM, back when I was working on
>> car
>> radios in the early '70s, called them escutcheons. :-) And, when did
>> "problem" suddenly morph into "issue"?

>
> haha "escutcheons"


Probably so that "civilians" can't order parts. :-)

> I just checked the sun "Global Part Return Tag FIELD SYMPTOM CODE TABLE"
> for the fire code. It's actually C10 "Thermal Event/Smoke Occured"


LOL! Wonder what they'd call it if a water pipe broke and flooded the room.
"Aqueous Event"?

> The other codes I like are C5 for "Assumed good - please test", or C1
> "Wrong Part Right Box". These sound useful for the people at the parts
> remanufacturing line.


Well, the C1 could also refer to the right server in a particular colo being
serviced, but the wrong part was changed out. C5 could be for the guy
cannibalizing an old system, saving what parts he can.

--
-- 73 DE Tom Rutherford, N8EUJ, Burton, MI
"She said it was either her or the ham radio. Over."



 
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