Software will not install on new Silent Cell 9800 GT on Windows 764 bit

I built a new system using a GV-N98tsl-1g1 graphics card. The drivers
have installed and updated, but I cannot install the software on the CD.
It starts, loads the splash screen, then locks up. I am using Windows
7, 64 bit. Any suggestions? Gigabyte tech support has not responded to
my email in three days. Anyone have a phone number for tech support in
the U.S.?

On Fri, 06 Nov 2009 06:44:05 -0600, Edward <> wrote:

>I built a new system using a GV-N98tsl-1g1 graphics card. The drivers
>have installed and updated, but I cannot install the software on the CD.
> It starts, loads the splash screen, then locks up. I am using Windows
>7, 64 bit. Any suggestions? Gigabyte tech support has not responded to
>my email in three days. Anyone have a phone number for tech support in
>the U.S.?

I have seen that a windows 7 system without any login-password cannot
install several programs like antivirus programs. If you add a
password (since it is missing) then cold boot is necessary.

Just a guess.

best regards

John

jk wrote:
> On Fri, 06 Nov 2009 06:44:05 -0600, Edward <> wrote:
>
>> I built a new system using a GV-N98tsl-1g1 graphics card. The drivers
>> have installed and updated, but I cannot install the software on the CD.
>> It starts, loads the splash screen, then locks up. I am using Windows
>> 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to
>> my email in three days. Anyone have a phone number for tech support in
>> the U.S.?
>
> I have seen that a windows 7 system without any login-password cannot
> install several programs like antivirus programs. If you add a
> password (since it is missing) then cold boot is necessary.
>
> Just a guess.
>
> best regards
>
> John

Thanks John. I'll give it a try.

"Edward" <> wrote in message
news:hd15mo$klc$...
>I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have
>installed and updated, but I cannot install the software on the CD. It
>starts, loads the splash screen, then locks up. I am using Windows 7, 64
>bit. Any suggestions? Gigabyte tech support has not responded to my email
>in three days. Anyone have a phone number for tech support in the U.S.?


I hope you were able to fix the problem you were having and that you are
having
good luck with the card now. I was thinking about buying one of these.
Seems
like I may have read this was a "long" card (true?). What sort of case did
you go with?

Thanks,
Bill

Bill wrote:
> "Edward" <> wrote in message
> news:hd15mo$klc$...
>> I built a new system using a GV-N98tsl-1g1 graphics card. The drivers have
>> installed and updated, but I cannot install the software on the CD. It
>> starts, loads the splash screen, then locks up. I am using Windows 7, 64
>> bit. Any suggestions? Gigabyte tech support has not responded to my email
>> in three days. Anyone have a phone number for tech support in the U.S.?
>
>
> I hope you were able to fix the problem you were having and that you are
> having
> good luck with the card now. I was thinking about buying one of these.
> Seems
> like I may have read this was a "long" card (true?). What sort of case did
> you go with?
>
> Thanks,
> Bill
>
>

I have not installed the software, and I am using the drivers installed
by Windows 7, but it seems to be working fine at the moment. I
installed Windows 7 64 bit initially, but I switched back to the 32 bit
version to see if I would have fewer problems.

I installed the updated Nvidia drivers through the Windows update, I
think it was a 9/27/09 driver, and I THINK that's when things fell
apart. I got an "error in nvcpl.dll missing entry
NvStartupRunonFirstSessionUserAccount, and the colors went crazy. I
fixed that, then it started refusing to wake up after standby or
hibernation. I set Windows to never go to standby or hibernate, but it
still did it anyway. I had to reboot most of the time to get it to work.

I installed the 32 bit version of Windows 7 last night, and this morning
it seems to be working.

I have it installed in the first version of the Antec Sonata case with a
650 watt power supply. It is a long card, but there is still about an
inch of space between the card and the drive cage.

"Edward" <> wrote in message
news:hd6i8p$bs7$...
> Bill wrote:
>> "Edward" <> wrote in message
>> news:hd15mo$klc$...
>>> I built a new system using a GV-N98tsl-1g1 graphics card. The drivers
>>> have installed and updated, but I cannot install the software on the CD.
>>> It starts, loads the splash screen, then locks up. I am using Windows
>>> 7, 64 bit. Any suggestions? Gigabyte tech support has not responded to
>>> my email in three days. Anyone have a phone number for tech support in
>>> the U.S.?
>>
>>
>> I hope you were able to fix the problem you were having and that you are
>> having
>> good luck with the card now. I was thinking about buying one of these.
>> Seems
>> like I may have read this was a "long" card (true?). What sort of case
>> did you go with?
>>
>> Thanks,
>> Bill
>>
>>
>
> I have not installed the software, and I am using the drivers installed by
> Windows 7, but it seems to be working fine at the moment. I installed
> Windows 7 64 bit initially, but I switched back to the 32 bit version to
> see if I would have fewer problems.
>
> I installed the updated Nvidia drivers through the Windows update, I think
> it was a 9/27/09 driver, and I THINK that's when things fell apart. I got
> an "error in nvcpl.dll missing entry
> NvStartupRunonFirstSessionUserAccount, and the colors went crazy. I fixed
> that, then it started refusing to wake up after standby or hibernation. I
> set Windows to never go to standby or hibernate, but it still did it
> anyway. I had to reboot most of the time to get it to work.
>
> I installed the 32 bit version of Windows 7 last night, and this morning
> it seems to be working.
>
> I have it installed in the first version of the Antec Sonata case with a
> 650 watt power supply. It is a long card, but there is still about an
> inch of space between the card and the drive cage.
>

Thanks for your reply. I'm currently running XP with Gigabyte's fanless
video
card based on the 7600GT chip set in a Antec Solo case. I assembled that in
2006 and plan to build a new system with Windows 7 and the GV-N98tsl-1g1
card.
It nice to get the benefit of the experience of the first adopters (I've
been one of
them in the past). I've had such bad luck with hibernate in the past, that
I never
even tried it on my current system. Thanks for the heads-up about the
software.
I'm going to wait until after the new year and wait for the manufacturers
get everything
up to speed. I'm especially interested in Intel's SSD (X-25M), which needs
better
firmware (using TRIM) from what I understand.

Peace,
Bill