SOLUTION: HP PSC series (OfficeJet) incomplete software installation problem

Hello all.

I have been battling with this problem for some time and I finally
found the solution I want to share with you.


Problem:
=======

- You have an HP PSC multifunction printer (OfficeJet)
- Installation goes according to plan until you are asked to plug the
printer
- You get a green OK, then installation ends

Next step should be a screen asking you to register the product,
followed by a set-up wizard for the advanced models.

If this last steps never happens but you do see very briefly a
"Windows Installer box" appear then disappear when you logon, then you
have the problem for which I now have a solution.


If software has been installed yet, read B first.

Procedure:

A) If software has not been installed yet:

a.1) Disconnect printer
a.2) run SETUP.EXE from original CD or download new software from
HP (150+ MB !)
a.3) SETUP asks for a temporary folder to extract files (ie.
C:\TEMP\HP-SW)
a.4) After extraction, WAIT before pressing "Next" !
a.5) Create a new folder where the software will be installed (ie.
C:\Program Files\HP)
a.6) Create subfolders: "Digital Imaging\Product" under folder
created in a.5
a.7) Open 2 windows: SETUP\PRODUCT under temporary folder (a.3),
and the one created in a.6
a.8) Copy the contents of PRODUCT\*.* folder from the temporary
folder to the installation folder

In short:

COPY "C:\Temp\HP-SW\Setup\Product\*.*" "C:\Program Files\HP\Digital
Imaging\Product\*.*"

a.9 Continue installation normally

If all goes well, Task Manager will show 3-6 processes named
"HPxxxxx.exe", not just one. After a few minutes, you should be asked
to register, bla-bla...

If you open HP Director and you see there the icon of your device,
then it worked!


B) If you already tried to install software:

b.1) Download the "Software Cleanup Utility" for your printer,
install and run
b.2) Unplug printer, reboot
b.3) Follow procedure in A



PS:
==
If you have different symptoms, you can still try this approach.
If it still doesn't solve your problem have a look at:

http://www.officejetsupport.com


Hope this helps!
===
Mark T.

Anybody ever do a sanity check on the poor buggers who wrote these software
installs and threw them over the wall, much to our dismay? ... Ben Myers

On 1 May 2004 16:53:46 -0700, (Mr. X) wrote:

>Hello all.
>
>I have been battling with this problem for some time and I finally
>found the solution I want to share with you.
>
>
>Problem:
>=======
>
> - You have an HP PSC multifunction printer (OfficeJet)
> - Installation goes according to plan until you are asked to plug the
>printer
> - You get a green OK, then installation ends
>
>Next step should be a screen asking you to register the product,
>followed by a set-up wizard for the advanced models.
>
>If this last steps never happens but you do see very briefly a
>"Windows Installer box" appear then disappear when you logon, then you
>have the problem for which I now have a solution.
>
>
>If software has been installed yet, read B first.
>
>Procedure:
>
>A) If software has not been installed yet:
>
> a.1) Disconnect printer
> a.2) run SETUP.EXE from original CD or download new software from
>HP (150+ MB !)
> a.3) SETUP asks for a temporary folder to extract files (ie.
>C:\TEMP\HP-SW)
> a.4) After extraction, WAIT before pressing "Next" !
> a.5) Create a new folder where the software will be installed (ie.
>C:\Program Files\HP)
> a.6) Create subfolders: "Digital Imaging\Product" under folder
>created in a.5
> a.7) Open 2 windows: SETUP\PRODUCT under temporary folder (a.3),
>and the one created in a.6
> a.8) Copy the contents of PRODUCT\*.* folder from the temporary
>folder to the installation folder
>
>In short:
>
>COPY "C:\Temp\HP-SW\Setup\Product\*.*" "C:\Program Files\HP\Digital
>Imaging\Product\*.*"
>
> a.9 Continue installation normally
>
>If all goes well, Task Manager will show 3-6 processes named
>"HPxxxxx.exe", not just one. After a few minutes, you should be asked
>to register, bla-bla...
>
>If you open HP Director and you see there the icon of your device,
>then it worked!
>
>
>B) If you already tried to install software:
>
> b.1) Download the "Software Cleanup Utility" for your printer,
>install and run
> b.2) Unplug printer, reboot
> b.3) Follow procedure in A
>
>
>
>PS:
>==
> If you have different symptoms, you can still try this approach.
> If it still doesn't solve your problem have a look at:
>
> http://www.officejetsupport.com
>
>
>Hope this helps!
>===
>Mark T.

Your knuckles must really hurt when you walk.

M.T.


ben_myers_spam_me_not @ charter.net (Ben Myers) wrote in message news:<>...
> Anybody ever do a sanity check on the poor buggers who wrote these software
> installs and threw them over the wall, much to our dismay? ... Ben Myers
>
> On 1 May 2004 16:53:46 -0700, (Mr. X) wrote:
>
> >Hello all.
> >
> >I have been battling with this problem for some time and I finally
> >found the solution I want to share with you.
> >
> >
> >Problem:
> >=======
> >
> > - You have an HP PSC multifunction printer (OfficeJet)
> > - Installation goes according to plan until you are asked to plug the
> >printer
> > - You get a green OK, then installation ends
> >
> >Next step should be a screen asking you to register the product,
> >followed by a set-up wizard for the advanced models.
> >
> >If this last steps never happens but you do see very briefly a
> >"Windows Installer box" appear then disappear when you logon, then you
> >have the problem for which I now have a solution.
> >
> >
> >If software has been installed yet, read B first.
> >
> >Procedure:
> >
> >A) If software has not been installed yet:
> >
> > a.1) Disconnect printer
> > a.2) run SETUP.EXE from original CD or download new software from
> >HP (150+ MB !)
> > a.3) SETUP asks for a temporary folder to extract files (ie.
> >C:\TEMP\HP-SW)
> > a.4) After extraction, WAIT before pressing "Next" !
> > a.5) Create a new folder where the software will be installed (ie.
> >C:\Program Files\HP)
> > a.6) Create subfolders: "Digital Imaging\Product" under folder
> >created in a.5
> > a.7) Open 2 windows: SETUP\PRODUCT under temporary folder (a.3),
> >and the one created in a.6
> > a.8) Copy the contents of PRODUCT\*.* folder from the temporary
> >folder to the installation folder
> >
> >In short:
> >
> >COPY "C:\Temp\HP-SW\Setup\Product\*.*" "C:\Program Files\HP\Digital
> >Imaging\Product\*.*"
> >
> > a.9 Continue installation normally
> >
> >If all goes well, Task Manager will show 3-6 processes named
> >"HPxxxxx.exe", not just one. After a few minutes, you should be asked
> >to register, bla-bla...
> >
> >If you open HP Director and you see there the icon of your device,
> >then it worked!
> >
> >
> >B) If you already tried to install software:
> >
> > b.1) Download the "Software Cleanup Utility" for your printer,
> >install and run
> > b.2) Unplug printer, reboot
> > b.3) Follow procedure in A
> >
> >
> >
> >PS:
> >==
> > If you have different symptoms, you can still try this approach.
> > If it still doesn't solve your problem have a look at:
> >
> > http://www.officejetsupport.com
> >
> >
> >Hope this helps!
> >===
> >Mark T.