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System/CPU fan don't turn off

 
 





















rsyring@gmail.com
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      07-01-2007, 10:12 PM


I have a computer that a customer gave me. The problem is that the
fans/power on the computer will not shut off. Windows XP shuts down
and the computer gets to the point where the monitor shuts off, but
the HDD, CPU Fan, PSU Fan, and Power On LED all continue to run. I
have tried a different PSU and that did not fix the problem. I have
looked for BIOS settings, but didn't find anything pertinent. I
reconnected the power case cords to the MB to make sure they weren't
mixed up. The only way to get the fans to shut off is to turn the
black rocker switch off or unplug the cord. However, as soon as you
turn it back on or plug the cord in the fans start right back up.

I even cleared the CMOS so that it would return to factory defaults
and flashed to the latest BIOS. The fans still run and the green LED
is still on when the computer is off.

 
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Paul
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      07-01-2007, 11:48 PM
wrote:
> I have a computer that a customer gave me. The problem is that the
> fans/power on the computer will not shut off. Windows XP shuts down
> and the computer gets to the point where the monitor shuts off, but
> the HDD, CPU Fan, PSU Fan, and Power On LED all continue to run. I
> have tried a different PSU and that did not fix the problem. I have
> looked for BIOS settings, but didn't find anything pertinent. I
> reconnected the power case cords to the MB to make sure they weren't
> mixed up. The only way to get the fans to shut off is to turn the
> black rocker switch off or unplug the cord. However, as soon as you
> turn it back on or plug the cord in the fans start right back up.
>
> I even cleared the CMOS so that it would return to factory defaults
> and flashed to the latest BIOS. The fans still run and the green LED
> is still on when the computer is off.
>


This means the motherboard is pulling the PS_ON# sognal on the main
connector, to GND, and doing it all the time. Normally, when WinXP
shuts down, PS_ON# goes open circuit, and a pullup on the PSU
brings the signal to a 5V level. A high level on PS_ON#, shuts off
the supply.

If it happens with the motherboard and just one power supply, it could
be a defect on either end. But since you tested two PSUs and the
symptoms are consistent, then the problem is more likely to be on
the motherboard end of things.

There is a small chance something is shorting to the bottom of the
motherboard. Visually inspect the board, for anything that looks out
of the ordinary.

Paul
 
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rsyring@gmail.com
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      07-02-2007, 03:19 AM
Paul,

Thanks for the response. I have taken the board out of the case and
plugged in the PSU (a different one from the one that was in the case)
and the fans still run as before. The MB is currently sitting on a
non-conductive surface, so I don't see how anything could be shorting
out underneath. Should I just toss the board or is there anything I
can do to make it run correctly?


On Jul 1, 6:48 pm, Paul <nos...@needed.com> wrote:
> rsyr...@gmail.com wrote:
> > I have a computer that a customer gave me. The problem is that the
> > fans/power on the computer will not shut off. Windows XP shuts down
> > and the computer gets to the point where the monitor shuts off, but
> > the HDD, CPU Fan, PSU Fan, and Power On LED all continue to run. I
> > have tried a different PSU and that did not fix the problem. I have
> > looked for BIOS settings, but didn't find anything pertinent. I
> > reconnected the power case cords to the MB to make sure they weren't
> > mixed up. The only way to get the fans to shut off is to turn the
> > black rocker switch off or unplug the cord. However, as soon as you
> > turn it back on or plug the cord in the fans start right back up.

>
> > I even cleared the CMOS so that it would return to factory defaults
> > and flashed to the latest BIOS. The fans still run and the green LED
> > is still on when the computer is off.

>
> This means the motherboard is pulling the PS_ON# sognal on the main
> connector, to GND, and doing it all the time. Normally, when WinXP
> shuts down, PS_ON# goes open circuit, and a pullup on the PSU
> brings the signal to a 5V level. A high level on PS_ON#, shuts off
> the supply.
>
> If it happens with the motherboard and just one power supply, it could
> be a defect on either end. But since you tested two PSUs and the
> symptoms are consistent, then the problem is more likely to be on
> the motherboard end of things.
>
> There is a small chance something is shorting to the bottom of the
> motherboard. Visually inspect the board, for anything that looks out
> of the ordinary.
>
> Paul



 
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Paul
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      07-02-2007, 03:36 PM
wrote:
> Paul,
>
> Thanks for the response. I have taken the board out of the case and
> plugged in the PSU (a different one from the one that was in the case)
> and the fans still run as before. The MB is currently sitting on a
> non-conductive surface, so I don't see how anything could be shorting
> out underneath. Should I just toss the board or is there anything I
> can do to make it run correctly?
>


If the power supply is sitting on its own, not plugged into any hardware,
and you plug it in and turn it on, does it stay off ? That proves that
the PS_ON# signal is properly pulled high by the power supply. Without
a motherboard to pull that signal to ground, the power supply fan should
not start to run, on its own.

The following is included to give some history, and an example of how
it used to work. In fact, there is probably little you can do to trace
or debug it down further, due to the level of integration on the motherboard,
and lack of components like the older motherboards used.

********* PS_ON# and friends ... *********

To see how the driver scheme used to work for PS_ON#, there is a reference
schematic here. On PDF page 18, a signal called SUSC# on the 82371EB Southbridge,
drives an inverter and a 74F07 (upper right corner of the page). The output
of the 74F07 is "B_SUSC", english equivalent being "buffered SUSC". That signal
goes to PDF page 32 of the schematic, and connects to pin 14 of the main power
connector. Pin 14 is the PS_ON# signal, meaning the output of the 74F07 open
collector driver, is what drives the power supply PS_ON#.

http://www.intel.com/design/chipsets...x/BXDPDG10.PDF

To verify what the motherboard is doing, you would take a multimeter
and probe on either side of the 74F07 (marked as pin 1 and pin 2 on the
schematic). When there is a 0 volt level on the input of the 74F07,
there would be 0 volts on the output, which would turn on the supply.
In particular, when the computer "shuts down" or is supposed to, you'd
want to examine the voltage level on the input to the 74F07.

(A 74F07 datasheet, doesn't explain much..., just so you can see one)
http://hep.physics.lsa.umich.edu/alpha/images/74f07.pdf

The reason for looking on either side of the 74F07, is to see if the
motherboard is "trying" to shut off the PSU or not. If the input to the
74F07 is high, and yet the output is low, it means something is shorting
the output, or the 74F07 is dead. The 74F07, being open collector,
actually allows more than one 74F07 output to be connected together,
and that is referred to as wired-OR logic. But in this case, the open
collector has the advantage, that a person testing the motherboard,
can actually force the motherboard on (by grounding pin 14), without
damage to the 74F07. If a non open collector driver was used, it could
be damaged by grounding. But the open collector logic does not allow
forcing the output high (which is what you'd want right now, to test
whether the supply can be forced off or not). Another benefit of the
74F07, is if the PS_ON# signal is damaged, the 74F07 is cheap to replace,
which might be an advantage in a warranty repair situation. When they
were used, they used to cost about $0.25.

Modern designs could well be more economical, in that they probably
no longer use external logic or buffers at all. It could be that the
Southbridge drives PS_ON# directly, and the lack of a buffer like the
74F07, makes it harder to "see" what the motherboard is trying to do.
The signal to be probed to see if the motherboard is "trying" to switch
off, could be inside the Southbridge.

At the simplest level, the Southbridge contains a small circuit, that
converts the momentary pulse from the front panel "ON" button, into a
steady level for PS_ON#. But in terms of other part of power management,
both the Southbridge and the SuperI/O chip, contain agents that have
"wake" capability, such as wake on LAN, wake on ring, etc. So both
the Southbridge and the SuperI/O have to be connected together in some
way, to "wake" the computer and influence the state of PS_ON#. But
even if the logic was exposed so a person could check the logic levels,
there is no guarantee you could see it screwing up.

**********

At this point, you're probably looking at a replacement board. I wouldn't
throw it out, until you're certain that the motherboard is at fault.
In other words, if a replacement works properly, and for a few weeks,
then I might toss the other one. If the replacement board misbehaves,
it could turn out that something else is doing it, but I don't know
what. Something shorting the PS_ON# is about all I can think of, if
the PSU behaves when it is by itself and not connected to anything.

Paul









 
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rsyring@gmail.com
Guest
Posts: n/a

 
      07-02-2007, 04:33 PM
Paul,

Once again, thank you for your response. The PSU runs correctly, the
fans stay off when plugged in, turned on, and not connected to any
hardware. As soon as I plug in the MB (out of the case with no other
connections) the fans start running on both the PSU and CPU. At this
point, I am pretty sure it is the MB.

However, in its current location, it almost never gets turned off, so
this shouldn't be a big deal anyway. I was just hoping to be able to
solve the problem.

If the computer runs fine in every other way, can you imagine a reason
not to just continue to use this motherboard? Is it possible that the
problem I have been describing might hurt any of the other components
in the system?

Thanks again!

On Jul 2, 10:36 am, Paul <nos...@needed.com> wrote:
> rsyr...@gmail.com wrote:
> > Paul,

>
> > Thanks for the response. I have taken the board out of the case and
> > plugged in the PSU (a different one from the one that was in the case)
> > and the fans still run as before. The MB is currently sitting on a
> > non-conductive surface, so I don't see how anything could be shorting
> > out underneath. Should I just toss the board or is there anything I
> > can do to make it run correctly?

>
> If the power supply is sitting on its own, not plugged into any hardware,
> and you plug it in and turn it on, does it stay off ? That proves that
> the PS_ON# signal is properly pulled high by the power supply. Without
> a motherboard to pull that signal to ground, the power supply fan should
> not start to run, on its own.
>
> The following is included to give some history, and an example of how
> it used to work. In fact, there is probably little you can do to trace
> or debug it down further, due to the level of integration on the motherboard,
> and lack of components like the older motherboards used.
>
> ********* PS_ON# and friends ... *********
>
> To see how the driver scheme used to work for PS_ON#, there is a reference
> schematic here. On PDF page 18, a signal called SUSC# on the 82371EB Southbridge,
> drives an inverter and a 74F07 (upper right corner of the page). The output
> of the 74F07 is "B_SUSC", english equivalent being "buffered SUSC". That signal
> goes to PDF page 32 of the schematic, and connects to pin 14 of the main power
> connector. Pin 14 is the PS_ON# signal, meaning the output of the 74F07 open
> collector driver, is what drives the power supply PS_ON#.
>
> http://www.intel.com/design/chipsets...x/BXDPDG10.PDF
>
> To verify what the motherboard is doing, you would take a multimeter
> and probe on either side of the 74F07 (marked as pin 1 and pin 2 on the
> schematic). When there is a 0 volt level on the input of the 74F07,
> there would be 0 volts on the output, which would turn on the supply.
> In particular, when the computer "shuts down" or is supposed to, you'd
> want to examine the voltage level on the input to the 74F07.
>
> (A 74F07 datasheet, doesn't explain much..., just so you can see one)http://hep.physics.lsa.umich.edu/alpha/images/74f07.pdf
>
> The reason for looking on either side of the 74F07, is to see if the
> motherboard is "trying" to shut off the PSU or not. If the input to the
> 74F07 is high, and yet the output is low, it means something is shorting
> the output, or the 74F07 is dead. The 74F07, being open collector,
> actually allows more than one 74F07 output to be connected together,
> and that is referred to as wired-OR logic. But in this case, the open
> collector has the advantage, that a person testing the motherboard,
> can actually force the motherboard on (by grounding pin 14), without
> damage to the 74F07. If a non open collector driver was used, it could
> be damaged by grounding. But the open collector logic does not allow
> forcing the output high (which is what you'd want right now, to test
> whether the supply can be forced off or not). Another benefit of the
> 74F07, is if the PS_ON# signal is damaged, the 74F07 is cheap to replace,
> which might be an advantage in a warranty repair situation. When they
> were used, they used to cost about $0.25.
>
> Modern designs could well be more economical, in that they probably
> no longer use external logic or buffers at all. It could be that the
> Southbridge drives PS_ON# directly, and the lack of a buffer like the
> 74F07, makes it harder to "see" what the motherboard is trying to do.
> The signal to be probed to see if the motherboard is "trying" to switch
> off, could be inside the Southbridge.
>
> At the simplest level, the Southbridge contains a small circuit, that
> converts the momentary pulse from the front panel "ON" button, into a
> steady level for PS_ON#. But in terms of other part of power management,
> both the Southbridge and the SuperI/O chip, contain agents that have
> "wake" capability, such as wake on LAN, wake on ring, etc. So both
> the Southbridge and the SuperI/O have to be connected together in some
> way, to "wake" the computer and influence the state of PS_ON#. But
> even if the logic was exposed so a person could check the logic levels,
> there is no guarantee you could see it screwing up.
>
> **********
>
> At this point, you're probably looking at a replacement board. I wouldn't
> throw it out, until you're certain that the motherboard is at fault.
> In other words, if a replacement works properly, and for a few weeks,
> then I might toss the other one. If the replacement board misbehaves,
> it could turn out that something else is doing it, but I don't know
> what. Something shorting the PS_ON# is about all I can think of, if
> the PSU behaves when it is by itself and not connected to anything.
>
> Paul



 
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Paul
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      07-02-2007, 05:28 PM
wrote:
> Paul,
>
> Once again, thank you for your response. The PSU runs correctly, the
> fans stay off when plugged in, turned on, and not connected to any
> hardware. As soon as I plug in the MB (out of the case with no other
> connections) the fans start running on both the PSU and CPU. At this
> point, I am pretty sure it is the MB.
>
> However, in its current location, it almost never gets turned off, so
> this shouldn't be a big deal anyway. I was just hoping to be able to
> solve the problem.
>
> If the computer runs fine in every other way, can you imagine a reason
> not to just continue to use this motherboard? Is it possible that the
> problem I have been describing might hurt any of the other components
> in the system?
>
> Thanks again!
>


The signal in question (PS_ON#) is a logic signal. Unless something
else on the board starts failing, I would think there is no reason to
let that bother you. I'd still use the board, if that was all that
was broken on it.

Paul
 
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