Re: H.P. 930 c Deskjet

On Thu, 12 Jun 2003 21:25:23 -0700, "Bob Headrick" <>
wrote:

>
>"Carol" <> wrote in message
>news:...
>> did everything you told me went thru clean, intermediate clean, prime
>> test page etc. even went into M.S Word typed in words and used the
>> colors I wanted to print them in, the Yellow prints out as green, the
>> pink looks like a browny pink, dk red and dk yellow are brown, red is a
>> brown color. I have tried everything 3 x's and still getting the same
>> results, even on a test page not all the colors are showing.
>
>You have a defective cartridge. If it is an HP original cartridge and still in
>warranty as shown at:
>http://www.hp.com/cposupport/printer.../bpa02014.html then return it
>to your dealer or call HP for a replacement. You can verify it is the
>cartridge by running a diagnostic self-test as shown at:
>http://www.hp.com/cposupport/printer...html#P128_4385 . If
>the nozzle patterns have colors other than cyan, magenta and yellow it is an
>indication that the colors have mixed together and the cartridge will need to
>be replaced.
>
>Regards,
>Bob Headrick, not speaking for my employer HP
>

She could try printing a few full pages of each of solid cyan, magenta
and yellow, using the "Best" (highest resolution) option -- to see if
these primaries tend to clean up at all.

Ray