Chris,
Dell did agree to do the repair, but only on the basis that because their
mistake was on the web page and the ownership tranfer form went through to
International TAG transfer and not ownership transfer. The machine is now
officially registered to me but they just bulked as I could not tell them
the original owners company, maybe I could try a file recovery and see if I
can dig anything up.
I've pasted below the TAG transfer email recieved from Dell with the
nessesary details removed,
Dear Sir/Madam
Your International Tag Transfer Request has been completed.
Thanks,
Dell Int'l Tag Team /AD
ULT (Unit Location Transfer) Form:
www.dell.com/dhs/globaltagtransfer
Thanks,
2/11/2008
Dell Int'l Tag Team
ULT (Unit Location Transfer) Form:
http://www.dell.com/dhs/globaltagtransfer
------------------------------------------------------------
-----Original Message-----
From: S****** H********[mailto:****@ntlworld.com]
Sent: Monday, January 28, 2008 11:39 AM
To: International Tag Transfer
Subject: RE: INTERNATIONAL_UNIT_LOCATION_TRANS_FORM
Dear Sirs,
This item was bought at an online auction.
www.ebay.co.uk auction number
1502058***** The ESC is 433-888-***_**** and the TAG number is ******* Many
thanks -----Original Message-----
From:
[private.php?do=newpm&u=]
Sent: 28 January 2008 16:57
To: s******
Subject: FW: INTERNATIONAL_UNIT_LOCATION_TRANS_FORM
Dear Sir/Madam:
The original owner section of this request does not match our records.
In order to process this transfer we must have one or more of the
following:
1. The correct Service Tag ONLY if it was listed incorrectly.
2. Your DELL order number that this unit was purchased on.
3. The correct NAME of the individual or company who purchased from Dell.
4. The unit s EXPRESS SERVICE CODE (ESC). This is on a label directly on
the unit. For help locating please visit this URL below
http://support.dell.com/support/topi.../kb/en/documen
t?c=ca&cs=CADHS1&DN=1027149&l=en&s=dhs
5. When original owner info is unknown please tell us how you obtained the
unit & include the ESC.
6. When purchased from auctions please provide auction company & auction
number & the ESC.
7. When purchased from a distributor or reseller please tell us their
company name & provide the ESC.
Request will automatically close if requested information is not returned
within 5 business days and this entire transfer will not be completed.
KEEP THIS EMAIL INTACT *WITH* your response so we can proceed with your
transfer request.
Thanks,
SC
Tag Team USA Int l
ULT (Unit Location Transfer)Form:
www.dell.com/dhs/globaltagtransfer
-----Original Message-----
From:
[private.php?do=newpm&u=]
Sent: Monday, January 28, 2008 6:22 AM
To: International Tag Transfer
Subject: INTERNATIONAL_UNIT_LOCATION_TRANS_FORM
************************************************
Original Customer Information
Email Address:
Original Owner: pceffecientltd
Service Tag : JWKRR2J System Type : Latitude Country of Original Purchase:
United Kingdom Service Level: Next Business Day Invoice/Order Number:
************************************************
Transfer To Location Information
Email Address:
Prefix:
First Name: Steve
MI:
Last Name:
Company:
Address1: **********
Address2: ***********
City: *************
State or Province: N/A
Zip or Postal Code: **********
Destination Country: United Kingdom
Brazil Tax ID:
Phone: 0**********
***********************************************
Trade Compliance Profile
End Use Determination: Home
***********************************************
Comments: bought at online auction original owners unkown auction id
http://cgi.ebay.co.uk/ws/eBayISAPI.d...m=160198834058
"Christopher Muto" <> wrote in message
news:...
> it is their policy to only speak to the registered owner and to only
> tranfer ownership if you have the name, address and phone number of the
> original owner. otherwise they would potenitaly supplying theives with
> technical support and spare parts.
> so, i don't think your story varied from that policy other than the
> seller/insurance company telling you that they were somehow able to change
> the warranty information (which i doubt was correct as it is a matter of
> completing a form that goes into a black hole and only comes out in the
> form of an email to the new owner *if* you got the original owner
> information correct).
> i recently found a dell dimension 8300 sitting on the curb and brought it
> home. found the problem to be a defective video card with leaky
> capacitors. looked up the tag number and found that there was a couple of
> months left on the warranty. searched the machine for clues regarding the
> previous owner and found a name that when looked up in the white pages
> came up with the address of the building that i found it in front of...
> being able to confirm the original owner dell happily replaced the video
> card (well after a long and painful problem resolution procedure of
> course).
> in your case i doubt that any warranty was included in the sale so the
> fact that the seller/insurance company tried to help at all is somewhat
> remarkable. yet it is a shame that you can't piece it together... why not
> search goggle groups for the service tag to see if any information about
> the original owner pops up...
>
> "Fixer" <> wrote in message
> news:6kosj.8618$...
>> Had a strange inceident which has never happened before. I bought off
>> Ebay a Lat D620 as a spairs or repair. When I checked the Tag it had
>> still about 260 days left of a 3 year NBD onsite warranty, so I duly
>> completed the what i thought was a the correct form, on the Dell eruo
>> site which took me through to the International Tag Transfer Dept, they
>> then contacted me to say we need some more info as I could not provide
>> them with the registered owner and compant name, i gave them the wanted
>> info which included the Express service Code and the auction number on
>> ebay. In the meantime while I was waiting a reply I contacted the company
>> who sold the machine on ebay, to ask where they got it from. They told me
>> that they bought it from an insurance company who had paid out a claim to
>> the original owner for accidental damage to the machine, however they
>> condition was they were not allowed to disclose the original purchases
>> name and address because of data protection laws.
>>
>> Anyway to cut a long story short I eventiually recived the Tag transfer
>> through all in my name etd, so i logged a call to Dell support Via
>> Bangalore and then rerouted through to Dell Latitude support in Scotland.
>> And thats where the problems really began, they started off by saying
>> they couldn't provide support if I could give the registed company name
>> of the original owner, I went through the whole story with them but they
>> stuck to there guns, i explained I'd never had this problem before as
>> I've transfered loads of machines this way, off he wernt to speak to his
>> manager and still they wouldn't budge and said TAG transfer was not the
>> same as ownership transfer.
>>
>> It was only when I explained that the link on the support.euro.dell.com
>> site when you filled in the form for change of ownership sent it to the
>> International Tag Transfer Team at Roundrock.
>>
>> They then agreed to send out a tech, not that I need a Tech as I'm a
>> certified DCSE engineer who used to work for them.
>>
>> Anyone got any thoughts /ideas on this ???
>>
>
>
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