Compaq 6820s

Discussion in 'Compaq' started by chackmol, Aug 13, 2009.

  1. chackmol

    chackmol Guest

    First excuse my poor English.
    I have a Compaq 6820S. The Hard Drive went out of the fixed Nap. I found the
    problem and I fix the HDD but....Windows Vista Home Basic did not work
    anymore.

    I call HP to have a copy in order to reinstall Windows Vista Home Basic. The
    answer is "Sir You warranty expired on march 2009, we can't do nothing for
    you, ask Microsoft in order to solve your problem" I contacted Microsoft
    and I got an answer "

    Bonjour,





    Nous avons bien pris connaissance de votre e-mail du 13 Aout 2009.



    Nous avons noté que cela concerne le CD Rom de votre logiciel.



    Nous sommes sincèrement désolés pour les désagréments que vous avez
    rencontrés.



    D'après les informations que vous nous avez fournies, votre logiciel
    Microsoft est une version OEM, c'est-à-dire commercialisée uniquement avec
    un nouveau PC.



    Selon nos contrats de commercialisation en vigueur avec les fabricants ou
    les revendeurs de nos matériels, ces derniers sont les seuls habilités pour
    solutionner de manière efficace votre problème.



    Microsoft ne propose pas de remplacement de ce média.



    Pour de plus amples informations, sur la licence OEM, nous vous invitons à
    consulter la page internet suivante ;



    http://www.microsoft.com/France/acheter/acheter/comment/pc.mspx



    Nous vous invitons donc à entrer en relation directe avec votre fabricant ou
    revendeur.



    Nous restons à votre disposition pour toutes informations complémentaires.



    Cordialement



    "



    For those who do no understand french, it says in two words "contact HP in
    order to solve your problem "



    My question is ; where I can find a CD of Vista Home Basic in order to
    reisntall it.





    Thank you in advance for your help
     
    chackmol, Aug 13, 2009
    #1
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  2. chackmol wrote:
    > First excuse my poor English.


    Not a problem.
    <Snip>

    > My question is ; where I can find a CD of Vista Home Basic in order to
    > reisntall it.
    >
    >
    >
    >
    >
    > Thank you in advance for your help
    >
    >

    http://h10025.www1.hp.com/ewfrf/wc/...14&lc=en&dlc=en&cc=us&lang=en&product=3629433

    Has information on how to buy a recovery CD/ DVD from Compaq.

    There is a charge for supplying them, but they will restore your PC to
    ex-factory settings. You may need to explain that you are *not* claiming
    under the warranty.

    It is possible that you may be able to re-install from any official
    Vista Home Basic DVD for your country by using the COA number on your
    computer case. It worked on XP, but I've not tried it with Vista,

    Your only other choice is to buy a new copy of Vista Home Basic and get
    all the drivers from the HP website, or upgrade to Windows 7, which is
    free (In the United Kingdom, anyway.) until June 2010. Then the licence
    expires and you'll need to buy a licence for it. Windows 7 uses Vista
    drivers.

    --
    Bonne chance.

    John.
     
    John Williamson, Aug 13, 2009
    #2
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  3. chackmol

    chackmol Guest

    I think that you have two world for those two companies.I mean HP and
    Microsoft, the US-Canada-GreatBritain world and the remaining.

    I follow what you suggest and it seemsto work if I am a US-Canadian or
    Great-Britain citizen but for me, no.


    I think I will put a Linux with Open-office and forgot Bill and so on

    Thank you anyway for your help
    "John Williamson" <> a écrit dans le message de
    news: ...
    > chackmol wrote:
    >> First excuse my poor English.

    >
    > Not a problem.
    > <Snip>
    >
    >> My question is ; where I can find a CD of Vista Home Basic in order to
    >> reisntall it.
    >>
    >>
    >>
    >>
    >>
    >> Thank you in advance for your help
    >>
    >>

    > http://h10025.www1.hp.com/ewfrf/wc/...14&lc=en&dlc=en&cc=us&lang=en&product=3629433
    >
    > Has information on how to buy a recovery CD/ DVD from Compaq.
    >
    > There is a charge for supplying them, but they will restore your PC to
    > ex-factory settings. You may need to explain that you are *not* claiming
    > under the warranty.
    >
    > It is possible that you may be able to re-install from any official Vista
    > Home Basic DVD for your country by using the COA number on your computer
    > case. It worked on XP, but I've not tried it with Vista,
    >
    > Your only other choice is to buy a new copy of Vista Home Basic and get
    > all the drivers from the HP website, or upgrade to Windows 7, which is
    > free (In the United Kingdom, anyway.) until June 2010. Then the licence
    > expires and you'll need to buy a licence for it. Windows 7 uses Vista
    > drivers.
    >
    > --
    > Bonne chance.
    >
    > John.
     
    chackmol, Aug 14, 2009
    #3
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