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How to get user inputs from an ordinary phone

Discussion in 'Embedded' started by Love Work, Jun 16, 2012.

  1. Love Work

    Love Work Guest

    I would like to know how to design a web application that allows the user to
    type in his/her selection via an ordinary phone (not smart phone).
    Ideally the user just type in a phone number then he will be connected to a
    webiste;
    The website will greet the user via recorded voice, and direct the user to
    make selections via the touchpad at the phone;
    The user then press numbers at the phone to make selections.
    The website will receive and parse the numbers pressed by the phone and
    perform accordingly.
    Is it possible? How could the website get the numbers selected by the user?
    Do I have to deal with the telephone service provider?
    Thank you!


    --- Posted via news://freenews.netfront.net/ - Complaints to ---
     
    Love Work, Jun 16, 2012
    #1
    1. Advertising

  2. On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <>
    wrote:

    >I would like to know how to design a web application that allows the user to
    >type in his/her selection via an ordinary phone (not smart phone).
    >Ideally the user just type in a phone number then he will be connected to a
    >webiste;
    >The website will greet the user via recorded voice, and direct the user to
    >make selections via the touchpad at the phone;
    >The user then press numbers at the phone to make selections.
    >The website will receive and parse the numbers pressed by the phone and
    >perform accordingly.
    >Is it possible? How could the website get the numbers selected by the user?
    >Do I have to deal with the telephone service provider?




    This has little to do with web sites, but you're looking for
    Interactive Voice Response. There are a ton of vendors out there,
    with everything from hardware you attach to a PC (and a phone line),
    to hosted services.

    At the lowest level, you can get hardware you can send sound files to,
    and you get back input related to the DTMF tones from the telephone
    keys.
     
    Robert Wessel, Jun 16, 2012
    #2
    1. Advertising

  3. Love Work

    Love Work Guest

    Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
    needs.


    "Robert Wessel" <> wrote in message
    news:...
    > On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <>
    > wrote:
    >
    >>I would like to know how to design a web application that allows the user
    >>to
    >>type in his/her selection via an ordinary phone (not smart phone).
    >>Ideally the user just type in a phone number then he will be connected to
    >>a
    >>webiste;
    >>The website will greet the user via recorded voice, and direct the user to
    >>make selections via the touchpad at the phone;
    >>The user then press numbers at the phone to make selections.
    >>The website will receive and parse the numbers pressed by the phone and
    >>perform accordingly.
    >>Is it possible? How could the website get the numbers selected by the
    >>user?
    >>Do I have to deal with the telephone service provider?

    >
    >
    >
    > This has little to do with web sites, but you're looking for
    > Interactive Voice Response. There are a ton of vendors out there,
    > with everything from hardware you attach to a PC (and a phone line),
    > to hosted services.
    >
    > At the lowest level, you can get hardware you can send sound files to,
    > and you get back input related to the DTMF tones from the telephone
    > keys.



    --- Posted via news://freenews.netfront.net/ - Complaints to ---
     
    Love Work, Jun 16, 2012
    #3
  4. Love Work

    Paul Guest

    In article <jrgj7j$tne$>,
    says...
    >
    > Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
    > needs.


    VoIP has nothing to do with it. You need to talk to the phone line.

    Have you never actually phoned somewhere and get greeted by

    "Press 1 for Sales
    Press 2 for accounts
    Press 3 for Customer services"

    Interactive Voiec Response is the technique used by systems that have
    phone lines directly or indirectly attached.

    I suggest you look up existing systems first.

    > "Robert Wessel" <> wrote in message
    > news:...
    > > On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <>
    > > wrote:
    > >
    > >>I would like to know how to design a web application that allows the user
    > >>to
    > >>type in his/her selection via an ordinary phone (not smart phone).
    > >>Ideally the user just type in a phone number then he will be connected to
    > >>a
    > >>webiste;
    > >>The website will greet the user via recorded voice, and direct the user to
    > >>make selections via the touchpad at the phone;
    > >>The user then press numbers at the phone to make selections.
    > >>The website will receive and parse the numbers pressed by the phone and
    > >>perform accordingly.
    > >>Is it possible? How could the website get the numbers selected by the
    > >>user?
    > >>Do I have to deal with the telephone service provider?

    > >
    > >
    > >
    > > This has little to do with web sites, but you're looking for
    > > Interactive Voice Response. There are a ton of vendors out there,
    > > with everything from hardware you attach to a PC (and a phone line),
    > > to hosted services.
    > >
    > > At the lowest level, you can get hardware you can send sound files to,
    > > and you get back input related to the DTMF tones from the telephone
    > > keys.

    >
    >
    > --- Posted via news://freenews.netfront.net/ - Complaints to ---




    --
    Paul Carpenter |
    <http://www.pcserviceselectronics.co.uk/> PC Services
    <http://www.pcserviceselectronics.co.uk/fonts/> Timing Diagram Font
    <http://www.gnuh8.org.uk/> GNU H8 - compiler & Renesas H8/H8S/H8 Tiny
    <http://www.badweb.org.uk/> For those web sites you hate
     
    Paul, Jun 16, 2012
    #4
  5. On Sat, 16 Jun 2012 10:09:34 +0100, Paul
    <> wrote:

    >In article <jrgj7j$tne$>,
    >says...
    >>
    >> Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
    >> needs.

    >
    >VoIP has nothing to do with it. You need to talk to the phone line.
    >
    >Have you never actually phoned somewhere and get greeted by
    >
    > "Press 1 for Sales
    > Press 2 for accounts
    > Press 3 for Customer services"
    >
    >Interactive Voiec Response is the technique used by systems that have
    >phone lines directly or indirectly attached.
    >
    >I suggest you look up existing systems first.



    While I'm not aware of anyone who does IVR stuff using VoIP, I've also
    not paid any real attention to that area in several years, so that
    means nothing.

    But it would not surprise me at all that someone supports that - at
    the end of the day, VoIP is just another way to get a phone line. IOW,
    you'd get a pure software "phone" with the usual IVR interface
    features, and you'd subscribe to a VoIP service provider instead of a
    local traditional phone company.

    I didn't consider VoIP when I wrote my response to the OP, but it
    seems an obvious feature for an IVR vendor to add.


    >> "Robert Wessel" <> wrote in message
    >> news:...
    >> > On Fri, 15 Jun 2012 17:12:19 -0600, "Love Work" <>
    >> > wrote:
    >> >
    >> >>I would like to know how to design a web application that allows the user
    >> >>to
    >> >>type in his/her selection via an ordinary phone (not smart phone).
    >> >>Ideally the user just type in a phone number then he will be connected to
    >> >>a
    >> >>webiste;
    >> >>The website will greet the user via recorded voice, and direct the user to
    >> >>make selections via the touchpad at the phone;
    >> >>The user then press numbers at the phone to make selections.
    >> >>The website will receive and parse the numbers pressed by the phone and
    >> >>perform accordingly.
    >> >>Is it possible? How could the website get the numbers selected by the
    >> >>user?
    >> >>Do I have to deal with the telephone service provider?
    >> >
    >> >
    >> >
    >> > This has little to do with web sites, but you're looking for
    >> > Interactive Voice Response. There are a ton of vendors out there,
    >> > with everything from hardware you attach to a PC (and a phone line),
    >> > to hosted services.
    >> >
    >> > At the lowest level, you can get hardware you can send sound files to,
    >> > and you get back input related to the DTMF tones from the telephone
    >> > keys.

    >>
    >>
    >> --- Posted via news://freenews.netfront.net/ - Complaints to ---
     
    Robert Wessel, Jun 16, 2012
    #5
  6. Love Work

    Paul Guest

    In article <>, robertwessel2
    @yahoo.com says...
    >
    > On Sat, 16 Jun 2012 10:09:34 +0100, Paul
    > <> wrote:
    >
    > >In article <jrgj7j$tne$>,
    > >says...
    > >>
    > >> Thanks, Rob. I believe Interactive Voice Response and VoIP basically fit my
    > >> needs.

    > >
    > >VoIP has nothing to do with it. You need to talk to the phone line.
    > >
    > >Have you never actually phoned somewhere and get greeted by
    > >
    > > "Press 1 for Sales
    > > Press 2 for accounts
    > > Press 3 for Customer services"
    > >
    > >Interactive Voiec Response is the technique used by systems that have
    > >phone lines directly or indirectly attached.
    > >
    > >I suggest you look up existing systems first.

    >
    >
    > While I'm not aware of anyone who does IVR stuff using VoIP, I've also
    > not paid any real attention to that area in several years, so that
    > means nothing.
    >
    > But it would not surprise me at all that someone supports that - at
    > the end of the day, VoIP is just another way to get a phone line. IOW,
    > you'd get a pure software "phone" with the usual IVR interface
    > features, and you'd subscribe to a VoIP service provider instead of a
    > local traditional phone company.
    >
    > I didn't consider VoIP when I wrote my response to the OP, but it
    > seems an obvious feature for an IVR vendor to add.

    ......


    VoIP comes in basic categories of

    1/ Internal only - VoIP run on internal netwrok from PABX to telco
    standard lines (most DSL enabled countries don't need this), this is
    more useful for structured cabling uses Same Cat5/Cat6 used
    throughout building(s) and run through same network switches etc.

    You rarely have access to VoIP stream and packets as PABX people
    don't want you talking to their PABX without paying HUGE amounts of
    money. That is the PABX world.

    2/ External VoIP types pay VoIP provider on TOP of your comms link
    usually a phone line.

    a) VoIP Router with phone. Usually small domestic/commercial usage
    Router has standard phone sockets and you get extra phone lines.

    No access to VoIP stream.

    b) Dedicated VoIP phone with access via existing routers and
    infrastucture.

    No acess to VoIP stream

    c) Specialist routers - usually to talk to specific servers to act as
    PABX, often this how PABX sellers sell new VoIP PABX, either to
    provide internal call transfer functions and abaility to mix VoIP
    and standard phones

    Rarely do you have direct access to VoIP stream.

    d) Software only - usually only for PABX peeps to talk to VoIP
    services and know all the protocol extensions and vendor specific
    add ons they use. Usually big bucks

    Normally you have access to a simple phone port, to get software access
    has to often be negotiated with every VoIP provider to ensure you are
    using their protocols etc. Just in the same way to use Skype you have
    to download their software to talk to Skype, or use phones that state
    Skype compatible.

    The joy of standards as not all VoIP services use exactly the same
    set of protocols. Or even easily provide ways of accessing the
    protocols, mainly extensions.

    --
    Paul Carpenter |
    <http://www.pcserviceselectronics.co.uk/> PC Services
    <http://www.pcserviceselectronics.co.uk/fonts/> Timing Diagram Font
    <http://www.gnuh8.org.uk/> GNU H8 - compiler & Renesas H8/H8S/H8 Tiny
    <http://www.badweb.org.uk/> For those web sites you hate
     
    Paul, Jun 16, 2012
    #6
  7. Love Work

    hamilton Guest

    On 6/15/2012 5:12 PM, Love Work wrote:
    > I would like to know how to design a web application that allows the
    > user to type in his/her selection via an ordinary phone (not smart phone).


    Are there any non-smart phone that can display a web page ??


    > Ideally the user just type in a phone number then he will be connected
    > to a webiste;


    Can you display/run a web page on a line line phone ??

    CALLER: dials phone number
    "web page" Hi we're from the 1980s, please press '1' for a description
    of how this web page looks.


    doh
     
    hamilton, Jun 16, 2012
    #7
  8. Love Work

    Tim Wescott Guest

    On Sat, 16 Jun 2012 17:05:48 +0100, Paul wrote:

    > In article <>, robertwessel2
    > @yahoo.com says...
    >>
    >> On Sat, 16 Jun 2012 10:09:34 +0100, Paul
    >> <> wrote:
    >>
    >> >In article <jrgj7j$tne$>,
    >> >says...
    >> >>
    >> >> Thanks, Rob. I believe Interactive Voice Response and VoIP basically
    >> >> fit my needs.
    >> >
    >> >VoIP has nothing to do with it. You need to talk to the phone line.
    >> >
    >> >Have you never actually phoned somewhere and get greeted by
    >> >
    >> > "Press 1 for Sales
    >> > Press 2 for accounts
    >> > Press 3 for Customer services"
    >> >
    >> >Interactive Voiec Response is the technique used by systems that have
    >> >phone lines directly or indirectly attached.
    >> >
    >> >I suggest you look up existing systems first.

    >>
    >>
    >> While I'm not aware of anyone who does IVR stuff using VoIP, I've also
    >> not paid any real attention to that area in several years, so that
    >> means nothing.
    >>
    >> But it would not surprise me at all that someone supports that - at the
    >> end of the day, VoIP is just another way to get a phone line. IOW,
    >> you'd get a pure software "phone" with the usual IVR interface
    >> features, and you'd subscribe to a VoIP service provider instead of a
    >> local traditional phone company.
    >>
    >> I didn't consider VoIP when I wrote my response to the OP, but it seems
    >> an obvious feature for an IVR vendor to add.

    > .....
    >
    >
    > VoIP comes in basic categories of
    >
    > 1/ Internal only - VoIP run on internal netwrok from PABX to telco
    > standard lines (most DSL enabled countries don't need this), this is
    > more useful for structured cabling uses Same Cat5/Cat6 used
    > throughout building(s) and run through same network switches etc.
    >
    > You rarely have access to VoIP stream and packets as PABX people
    > don't want you talking to their PABX without paying HUGE amounts of
    > money. That is the PABX world.
    >
    > 2/ External VoIP types pay VoIP provider on TOP of your comms link
    > usually a phone line.
    >
    > a) VoIP Router with phone. Usually small domestic/commercial usage
    > Router has standard phone sockets and you get extra phone lines.
    >
    > No access to VoIP stream.
    >
    > b) Dedicated VoIP phone with access via existing routers and
    > infrastucture.
    >
    > No acess to VoIP stream
    >
    > c) Specialist routers - usually to talk to specific servers to act as
    > PABX, often this how PABX sellers sell new VoIP PABX, either to
    > provide internal call transfer functions and abaility to mix VoIP
    > and standard phones
    >
    > Rarely do you have direct access to VoIP stream.
    >
    > d) Software only - usually only for PABX peeps to talk to VoIP
    > services and know all the protocol extensions and vendor specific
    > add ons they use. Usually big bucks
    >
    > Normally you have access to a simple phone port, to get software access
    > has to often be negotiated with every VoIP provider to ensure you are
    > using their protocols etc. Just in the same way to use Skype you have to
    > download their software to talk to Skype, or use phones that state Skype
    > compatible.
    >
    > The joy of standards as not all VoIP services use exactly the same set
    > of protocols. Or even easily provide ways of accessing the protocols,
    > mainly extensions.


    I'm pretty sure that the Skype-compatible software that's available for
    Linux boxes is open-source. If so, then you could intercept the audio
    stream and decode key presses. I don't know how much _work_ it would be,
    but you could do it.

    --
    My liberal friends think I'm a conservative kook.
    My conservative friends think I'm a liberal kook.
    Why am I not happy that they have found common ground?

    Tim Wescott, Communications, Control, Circuits & Software
    http://www.wescottdesign.com
     
    Tim Wescott, Jun 16, 2012
    #8
  9. On 2012-06-15, Love Work <> wrote:
    > I would like to know how to design a web application that allows the user to
    > type in his/her selection via an ordinary phone (not smart phone).
    > Ideally the user just type in a phone number then he will be connected to a
    > webiste;


    Take a look at Asterisk, http://www.asterisk.org Although I have
    only a peripheral awareness of it I believe it'll do everything
    you want.

    --
    Andrew Smallshaw
     
    Andrew Smallshaw, Jun 17, 2012
    #9
  10. Love Work

    Love Work Guest

    Very thoughtful. Thank you all.

    "Love Work" <> wrote in message
    news:jrgfh4$r3q$...
    >I would like to know how to design a web application that allows the user
    >to type in his/her selection via an ordinary phone (not smart phone).
    > Ideally the user just type in a phone number then he will be connected to
    > a webiste;
    > The website will greet the user via recorded voice, and direct the user to
    > make selections via the touchpad at the phone;
    > The user then press numbers at the phone to make selections.
    > The website will receive and parse the numbers pressed by the phone and
    > perform accordingly.
    > Is it possible? How could the website get the numbers selected by the
    > user? Do I have to deal with the telephone service provider?
    > Thank you!
    >
    > --- Posted via news://freenews.netfront.net/ - Complaints to
    > ---



    --- Posted via news://freenews.netfront.net/ - Complaints to ---
     
    Love Work, Jun 18, 2012
    #10
  11. On 06/15/2012 04:12 PM, Love Work wrote:
    > I would like to know how to design a web application that allows the
    > user to type in his/her selection via an ordinary phone (not smart phone).
    > Ideally the user just type in a phone number then he will be connected
    > to a webiste;


    This is a troll, right?

    When all you have is a hammer everything looks like a nail.
    When all you know is HTML everything looks like a Web page.



    --- Posted via news://freenews.netfront.net/ - Complaints to ---
     
    David K. Bryant, Aug 10, 2012
    #11
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