Vista and gateway issues

Discussion in 'Gateway' started by John, Feb 25, 2007.

  1. John

    John Guest

    What I am looking for, is contact info for the cooperate HQ for Gateway, I feel I need to move my problem up the food chain so to speak

    Recently I bought a new Gateway system for my wife at Best Buy The OS Vista just has too many incompatibility issues with the majority of software that I already own.

    After many days of getting nowhere with Vista, I come up with the idea to just get the boot/recovery disk for the computer "pre-vista" with XP, now I know that Gateway sold this identical system before Vista hit the market.

    I have offered to pay for the disk and shipping, yet they refuse to sell it to me.

    here is the excerpts from the last e-mail correspondence with them.


    Of if anyone has any other Idea's I would love to hear them.


    Hello John,

    Thank you for your reply. On your first email, you said that the issue
    was that most of your programs will not install or work with Windows
    Vista. Please be informed that it is the responsibility of the software
    manufacturer or device manufacturer to make their product compatible
    with Windows Vista, not Microsoft and certainly not Gateways
    responsibility. We have no information what applications each of our
    customers will install in the computer when they purchase them. If we
    knew that the customers applications/programs will not work with Windows
    Vista, then we would not have them purchase the computer. Instead, we
    would advise them to purchase a computer with an Operating System
    compatible with their applications.


    Please reply to this message if you require further assistance with this
    issue. If your reply is received while I am out of the office, to
    ensure a speedy resolution, your issue will be handled by one of my
    colleagues.

    Sincerely,

    Dean
    Badge GWEL8214

    Terms of Sale and Limited
    Warranty Agreement. All brands and names are trademarks of their
    respective companies.
     
    John, Feb 25, 2007
    #1
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  2. I doubt you have a chance of getting Windows XP media from Gateway.
    You could return the computer as long as you have not had it for 30 days.
    If you want to return, you should have some time left since Vista was
    released publically 30 January.
    Then order a computer with Windows XP.

    Have you contacted the software manufacturers about Vista compatibility?
    Have you tried Compatibility Mode in Vista?
    Most software works but some may need some help.

    As for a contact higher up, hopefully someone else has something.

    --
    Jupiter Jones
    http://www3.telus.net/dandemar
    http://www.dts-l.org


    "John" <> wrote in message
    news:45e19ae4$0$8927$...
    What I am looking for, is contact info for the cooperate HQ for Gateway, I
    feel I need to move my problem up the food chain so to speak

    Recently I bought a new Gateway system for my wife at Best Buy The OS Vista
    just has too many incompatibility issues with the majority of software that
    I already own.

    After many days of getting nowhere with Vista, I come up with the idea to
    just get the boot/recovery disk for the computer "pre-vista" with XP, now I
    know that Gateway sold this identical system before Vista hit the market.

    I have offered to pay for the disk and shipping, yet they refuse to sell it
    to me.

    here is the excerpts from the last e-mail correspondence with them.


    Of if anyone has any other Idea's I would love to hear them.


    Hello John,

    Thank you for your reply. On your first email, you said that the issue
    was that most of your programs will not install or work with Windows
    Vista. Please be informed that it is the responsibility of the software
    manufacturer or device manufacturer to make their product compatible
    with Windows Vista, not Microsoft and certainly not Gateways
    responsibility. We have no information what applications each of our
    customers will install in the computer when they purchase them. If we
    knew that the customers applications/programs will not work with Windows
    Vista, then we would not have them purchase the computer. Instead, we
    would advise them to purchase a computer with an Operating System
    compatible with their applications.


    Please reply to this message if you require further assistance with this
    issue. If your reply is received while I am out of the office, to
    ensure a speedy resolution, your issue will be handled by one of my
    colleagues.

    Sincerely,

    Dean
    Badge GWEL8214

    Terms of Sale and Limited
    Warranty Agreement. All brands and names are trademarks of their
    respective companies.
     
    Jupiter Jones, Feb 25, 2007
    #2
    1. Advertising

  3. John

    Frank Guest

    On Feb 25, 3:40 pm, "Jupiter Jones" <>
    wrote:
    > I doubt you have a chance of getting Windows XP media from Gateway.
    > You could return the computer as long as you have not had it for 30 days.
    > If you want to return, you should have some time left since Vista was
    > released publically 30 January.
    > Then order a computer with Windows XP.
    >

    I think at Best Buy, you face a 15% or so restocking fee. Dealing
    with GW direct, you have to work around shipping fees.

    Think we all may have to bite the bullet with Microsoft.

    Frank
     
    Frank, Mar 1, 2007
    #3
  4. John

    Ben Myers Guest

    There's Linux! ... Ben Myers

    On 1 Mar 2007 08:18:32 -0800, "Frank" <> wrote:

    >On Feb 25, 3:40 pm, "Jupiter Jones" <>
    >wrote:
    >> I doubt you have a chance of getting Windows XP media from Gateway.
    >> You could return the computer as long as you have not had it for 30 days.
    >> If you want to return, you should have some time left since Vista was
    >> released publically 30 January.
    >> Then order a computer with Windows XP.
    >>

    >I think at Best Buy, you face a 15% or so restocking fee. Dealing
    >with GW direct, you have to work around shipping fees.
    >
    >Think we all may have to bite the bullet with Microsoft.
    >
    >Frank
     
    Ben Myers, Mar 1, 2007
    #4
  5. I bought my computer in november win will get my copy of vista
    "Ben Myers" <> wrote in message
    news:...
    > There's Linux! ... Ben Myers
    >
    > On 1 Mar 2007 08:18:32 -0800, "Frank" <> wrote:
    >
    >>On Feb 25, 3:40 pm, "Jupiter Jones" <>
    >>wrote:
    >>> I doubt you have a chance of getting Windows XP media from Gateway.
    >>> You could return the computer as long as you have not had it for 30
    >>> days.
    >>> If you want to return, you should have some time left since Vista was
    >>> released publically 30 January.
    >>> Then order a computer with Windows XP.
    >>>

    >>I think at Best Buy, you face a 15% or so restocking fee. Dealing
    >>with GW direct, you have to work around shipping fees.
    >>
    >>Think we all may have to bite the bullet with Microsoft.
    >>
    >>Frank
     
    david stephens, Mar 4, 2007
    #5
  6. John

    akers Guest

    My FX530 has been delayed due to "unavoidable
    circumstances". Could that be the Vista problem or does anyone
    know of any other issues with the FX530 series?
     
    akers, Mar 19, 2007
    #6
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