warranty problem

Discussion in 'Acer' started by roger, Jun 9, 2008.

  1. roger

    roger Guest

    I bought an Acer LCD that failed just past the mid-point of the
    warranty. After a great deal of trouble I got a RMA number (2624200S)
    and the promise that a carton would arrive for return of the defective
    screen. Nothing arrived. I repeated the process, with help from the
    vendor,, and was assured that a box would arrive for return of the
    defective screen. Nothing happened. I have queried the Acer website
    vis a vis the RMA number, and nothing happened. I have sent a full
    explanation of the problem to the Acer Corporate web site. Nothing
    happened.

    Does anyone have a suggestion that might help move this forward?

    Purchased Acer 17" TFT AL1716S*0506 July 5 2006, failed May 3, 2008.
     
    roger, Jun 9, 2008
    #1
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  2. roger

    Guest

    On Jun 9, 9:15 am, roger <> wrote:
    > I bought an Acer LCD that failed just past the mid-point of the
    > warranty.  After a great deal of trouble I got a RMA number (2624200S)
    > and the promise that a carton would arrive for return of the defective
    > screen.  Nothing arrived.  I repeated the process, with help from the
    > vendor,, and was assured that a box would arrive for return of the
    > defective screen.  Nothing happened.  I have queried the Acer website
    > vis a vis the RMA number, and nothing happened.  I have sent a full
    > explanation of the problem to the Acer Corporate web site.  Nothing
    > happened.
    >
    > Does anyone have a suggestion that might help move this forward?
    >
    > Purchased Acer 17" TFT AL1716S*0506  July 5 2006, failed May 3, 2008.


    Yes, contact your State Attorney General explaining the probllem and
    copy both the Vendor and Acer Corporate. That *will* get their
    attention !
     
    , Jun 9, 2008
    #2
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