Hello,
My name is Mike, I’m a Technical Analyst located at Del
corporate headquarters in Round Rock, TX. I’m part of an interne
outreach team developed to interact with the online community regardin
technical questions and issues that customers face with Dell products
I read your question and wanted to offer some help.
If you have reinstalled the Operating System then it is important tha
you install the drivers in the correct order. The order can be foun
here
http://tinyurl.com/2s3cv6. Despite the order of the driver
installed the touch pad should have basic functionality. The basi
drivers are installed by Windows so it should work as soon as the OS i
loaded. Now, this may be a problem reflected by installing the driver
in the incorrect order, but this means that you should have ha
functionality of the touch pad prior to installing the drivers so, i
this is the case, you may want to wipe the drive clean and start fro
scratch using the list from the link I’ve posted above.
There is a possibility that the touch pad is set to be disabled in th
BIOS. To check this, reboot the system and tap the F2 key when the DEL
screen appears. When in the BIOS go down to the section marke
“POST Behavior” and locate the option fo
“Mouse/Touchpad.” Make sure that it is set t
“Touchpad-PS/2” and then save your settings and exit BIOS
You can also accomplish this by simply choosing the “Loa
Defaults” menu option. I hope this information helps.
Thank you,
Mike
Dell customer advocat
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Dell_CA