Warranty question for (Asus) motherboards sold in The Netherlands...

Hello,

I bought an Asus motherboard and it became defect within two years.

Asus states on it's website that it offers 3 years of warranty.

It also states to contact the reseller.

I contacted the reseller (www.alternate.nl), first it said I could return
the product and get factory warranty without problems. Then later it said
the warranty had expired. They bought the motherboard in 2005. I bought the
motherboard from them in 2007. It's now 2009.

I should still have 1 year of warranty left... but the reseller says no, it
expired.

What kind of "factory warranty does asus give to dutch consumers I am
wondering about ?".

I tried contacting "asus support" in The Netherlands, however the website is
buggy and I cannot submit the form.

Also there is a phone number... I called this phone number long ago... and
it's not for motherboards, it's only for other asus products and such.

I also tried to call german phone number... I can't remember how that
conversation went... I don't even know why I called that number.

So I wonder what kind of "promise" asus makes, and I am wondering if they
will keep their "promise" and if I can get a new or repaired motherboard for
free !?

I await your reply

Bye,
Skybuck.

Skybuck Flying wrote:
> Hello,
>
> I bought an Asus motherboard and it became defect within two years.
>
> Asus states on it's website that it offers 3 years of warranty.
>
> It also states to contact the reseller.
>
> I contacted the reseller (www.alternate.nl), first it said I could return
> the product and get factory warranty without problems. Then later it said
> the warranty had expired. They bought the motherboard in 2005. I bought the
> motherboard from them in 2007. It's now 2009.
>
> I should still have 1 year of warranty left... but the reseller says no, it
> expired.
>
> What kind of "factory warranty does asus give to dutch consumers I am
> wondering about ?".
>
> I tried contacting "asus support" in The Netherlands, however the website is
> buggy and I cannot submit the form.
>
> Also there is a phone number... I called this phone number long ago... and
> it's not for motherboards, it's only for other asus products and such.
>
> I also tried to call german phone number... I can't remember how that
> conversation went... I don't even know why I called that number.
>
> So I wonder what kind of "promise" asus makes, and I am wondering if they
> will keep their "promise" and if I can get a new or repaired motherboard for
> free !?
>
> I await your reply
>
> Bye,
> Skybuck.
>
>

http://livesupport.asus.com/Warranty.html

"Motherboard Warranty Information

Warranty is based upon manufacturing date (serial number printed on actual product)."

http://support.asus.com/repair/repai...Language=en-us

"Motherboard 3 year All ASUS motherboard purchased after November 1st, 1999
will carry 3 year warranty services. ASUS product warranty
is based on the serial number printed.

Note: Warranty void for user removing serial number
sticker on the motherboard ."

The three years appears to be measured, with respect to the manufacturing date.
The first two digits of the serial number define the date. If the first two
digits were "4C", that would be 2004 December. The warranty would be valid
until 2007 December.

Your country may have its own consumer protection laws, defining a warranty period
from the date of purchase. If such a law existed, it would be the seller who
would provide the warranty. As for the terms of the Asus manufacturer warranty,
the above two links are the best I can find right now.

Obviously, there is an incentive for the buyer, to purchase "factory fresh"
product, from a high volume seller. That means a lonely motherboard sitting
in a local computer store, may not be the best purchase.

Since the serial number is on the outside of each Asus motherboard box,
you may examine the serial number before purchase. Or if ordering products
via mail order, return the product unopened to the seller.

Paul

Paul wrote:
> Skybuck Flying wrote:
>> Hello,
>>
>> I bought an Asus motherboard and it became defect within two years.
>>
>> Asus states on it's website that it offers 3 years of warranty.
>>
>> It also states to contact the reseller.
>>
>> I contacted the reseller (www.alternate.nl), first it said I could
>> return the product and get factory warranty without problems. Then
>> later it said the warranty had expired. They bought the motherboard in
>> 2005. I bought the motherboard from them in 2007. It's now 2009.
>>
>> I should still have 1 year of warranty left... but the reseller says
>> no, it expired.
>>
>> What kind of "factory warranty does asus give to dutch consumers I am
>> wondering about ?".
>>
>> I tried contacting "asus support" in The Netherlands, however the
>> website is buggy and I cannot submit the form.
>>
>> Also there is a phone number... I called this phone number long ago...
>> and it's not for motherboards, it's only for other asus products and
>> such.
>>
>> I also tried to call german phone number... I can't remember how that
>> conversation went... I don't even know why I called that number.
>>
>> So I wonder what kind of "promise" asus makes, and I am wondering if
>> they will keep their "promise" and if I can get a new or repaired
>> motherboard for free !?
>>
>> I await your reply
>>
>> Bye,
>> Skybuck.
>>
>
> http://livesupport.asus.com/Warranty.html
>
> "Motherboard Warranty Information
>
> Warranty is based upon manufacturing date (serial number printed on
> actual product)."
>
> http://support.asus.com/repair/repai...Language=en-us
>
> "Motherboard 3 year All ASUS motherboard purchased after November
> 1st, 1999
> will carry 3 year warranty services. ASUS
> product warranty
> is based on the serial number printed.
>
> Note: Warranty void for user removing serial
> number
> sticker on the motherboard ."
>
> The three years appears to be measured, with respect to the
> manufacturing date.
> The first two digits of the serial number define the date. If the first two
> digits were "4C", that would be 2004 December. The warranty would be valid
> until 2007 December.
>
> Your country may have its own consumer protection laws, defining a
> warranty period
> from the date of purchase. If such a law existed, it would be the seller
> who
> would provide the warranty. As for the terms of the Asus manufacturer
> warranty,
> the above two links are the best I can find right now.
>
> Obviously, there is an incentive for the buyer, to purchase "factory fresh"
> product, from a high volume seller. That means a lonely motherboard sitting
> in a local computer store, may not be the best purchase.
>

This also seems to apply to complete computers. In January I tried to
fix an HP computer that was purchased at Circuit City. Even though the
computer had been bought the previous May and I was trying to replace
the hard drive in January they said that the computer had gone out of
warranty in December. As Circuit City was closed by then I had no
recourse but to replace the drive out of warranty. I will never
recommend an HP computer for this reason. If a computer sits in a
warehouse or on a shelf it is still eating up the warranty time.


> Since the serial number is on the outside of each Asus motherboard box,
> you may examine the serial number before purchase. Or if ordering products
> via mail order, return the product unopened to the seller.
>
> Paul

Asus will have a policy on when the warranty period begins ... when it
is sold from Asus to the dealer (or, worse, distributor who then sells
to the dealer) or when it is finally purchased by the actual consumer.
I don't know what their policy is, but this is a common matter that
arises often, and they have a policy on it, again, whatever it is (e.g.
contact Asus).


Skybuck Flying wrote:
> Hello,
>
> I bought an Asus motherboard and it became defect within two years.
>
> Asus states on it's website that it offers 3 years of warranty.
>
> It also states to contact the reseller.
>
> I contacted the reseller (www.alternate.nl), first it said I could return
> the product and get factory warranty without problems. Then later it said
> the warranty had expired. They bought the motherboard in 2005. I bought the
> motherboard from them in 2007. It's now 2009.
>
> I should still have 1 year of warranty left... but the reseller says no, it
> expired.
>
> What kind of "factory warranty does asus give to dutch consumers I am
> wondering about ?".
>
> I tried contacting "asus support" in The Netherlands, however the website is
> buggy and I cannot submit the form.
>
> Also there is a phone number... I called this phone number long ago... and
> it's not for motherboards, it's only for other asus products and such.
>
> I also tried to call german phone number... I can't remember how that
> conversation went... I don't even know why I called that number.
>
> So I wonder what kind of "promise" asus makes, and I am wondering if they
> will keep their "promise" and if I can get a new or repaired motherboard for
> free !?
>
> I await your reply
>
> Bye,
> Skybuck.
>
>

In article <h8mhdh$gk1$>, Paul <> wrote:
>Skybuck Flying wrote:
>> Hello,
>>
>> I bought an Asus motherboard and it became defect within two years.
>>
>> Asus states on it's website that it offers 3 years of warranty.
>>
>> It also states to contact the reseller.
>>
>> I contacted the reseller (www.alternate.nl), first it said I could return
>> the product and get factory warranty without problems. Then later it said
>> the warranty had expired. They bought the motherboard in 2005. I bought the
>> motherboard from them in 2007. It's now 2009.
>>
>> I should still have 1 year of warranty left... but the reseller says no, it
>> expired.
>>
>> What kind of "factory warranty does asus give to dutch consumers I am
>> wondering about ?".
>>
>> I tried contacting "asus support" in The Netherlands, however the website is
>> buggy and I cannot submit the form.
>>
>> Also there is a phone number... I called this phone number long ago... and
>> it's not for motherboards, it's only for other asus products and such.
>>
>> I also tried to call german phone number... I can't remember how that
>> conversation went... I don't even know why I called that number.
>>
>> So I wonder what kind of "promise" asus makes, and I am wondering if they
>> will keep their "promise" and if I can get a new or repaired motherboard for
>> free !?
>>
>> I await your reply
>>
>> Bye,
>> Skybuck.
>>
>>
>
>http://livesupport.asus.com/Warranty.html
>
> "Motherboard Warranty Information
>
> Warranty is based upon manufacturing date (serial number printed on actual
> product)."
>
>http://support.asus.com/repair/repai...Language=en-us
>
>"Motherboard 3 year All ASUS motherboard purchased after November 1st,
> 1999
> will carry 3 year warranty services. ASUS product
> warranty
> is based on the serial number printed.
>
> Note: Warranty void for user removing serial number
> sticker on the motherboard ."
>
>The three years appears to be measured, with respect to the manufacturing date.
>The first two digits of the serial number define the date. If the first two
>digits were "4C", that would be 2004 December. The warranty would be valid
>until 2007 December.
>
>Your country may have its own consumer protection laws, defining a warranty
> period
>from the date of purchase. If such a law existed, it would be the seller who
>would provide the warranty. As for the terms of the Asus manufacturer warranty,
>the above two links are the best I can find right now.
>
>Obviously, there is an incentive for the buyer, to purchase "factory fresh"
>product, from a high volume seller. That means a lonely motherboard sitting
>in a local computer store, may not be the best purchase.
>
>Since the serial number is on the outside of each Asus motherboard box,
>you may examine the serial number before purchase. Or if ordering products
>via mail order, return the product unopened to the seller.
>
> Paul
Thats not legal in most States in the USA. Warranty starts with the date of
purchase by the consumer. Comsumers deal directly with the manufacturer on
warranty issues in the USA after purchase for replacements unless the store
has a certain time to return to them for exchange. Here in Utah, the warranty
starts from the date on the receipt.

In article <h8n1om$u69$>, Barry Watzman <> wrote:
>Asus will have a policy on when the warranty period begins ... when it
>is sold from Asus to the dealer (or, worse, distributor who then sells
>to the dealer) or when it is finally purchased by the actual consumer.
>I don't know what their policy is, but this is a common matter that
>arises often, and they have a policy on it, again, whatever it is (e.g.
>contact Asus).
>


Policy or not, Asus or any manufacturer who wants to do business in the USA
has to follow State and federal laws in the USA.



>
>Skybuck Flying wrote:
>> Hello,
>>
>> I bought an Asus motherboard and it became defect within two years.
>>
>> Asus states on it's website that it offers 3 years of warranty.
>>
>> It also states to contact the reseller.
>>
>> I contacted the reseller (www.alternate.nl), first it said I could return
>> the product and get factory warranty without problems. Then later it said
>> the warranty had expired. They bought the motherboard in 2005. I bought the
>> motherboard from them in 2007. It's now 2009.
>>
>> I should still have 1 year of warranty left... but the reseller says no, it
>> expired.
>>
>> What kind of "factory warranty does asus give to dutch consumers I am
>> wondering about ?".
>>
>> I tried contacting "asus support" in The Netherlands, however the website is
>> buggy and I cannot submit the form.
>>
>> Also there is a phone number... I called this phone number long ago... and
>> it's not for motherboards, it's only for other asus products and such.
>>
>> I also tried to call german phone number... I can't remember how that
>> conversation went... I don't even know why I called that number.
>>
>> So I wonder what kind of "promise" asus makes, and I am wondering if they
>> will keep their "promise" and if I can get a new or repaired motherboard for
>> free !?
>>
>> I await your reply
>>
>> Bye,
>> Skybuck.
>>
>>

The original poster on this question was in Europe.

Warranty policies DO differ depending on the laws in place at the point
of sale. For the purposes of the question originally asked (by a board
member in Europe), US laws are irrelevant.


GMAN wrote:
> In article <h8n1om$u69$>, Barry Watzman <> wrote:
>> Asus will have a policy on when the warranty period begins ... when it
>> is sold from Asus to the dealer (or, worse, distributor who then sells
>> to the dealer) or when it is finally purchased by the actual consumer.
>> I don't know what their policy is, but this is a common matter that
>> arises often, and they have a policy on it, again, whatever it is (e.g.
>> contact Asus).
>>
>
>
> Policy or not, Asus or any manufacturer who wants to do business in the USA
> has to follow State and federal laws in the USA.
>

"Skybuck Flying" <> wrote in message
news:cf325$4aaebbec$d53372a9$ .home.nl...
> Hello,
>
> I bought an Asus motherboard and it became defect within two years.
>
>

You clearly stated what happened to it in your drivel several months back.

YOU BROKE IT AS YOU DON'T HAVE A CLUE!

Well done ASUS telling you to get lost.

In article <h8praf$s3o$>, Barry Watzman <> wrote:
>The original poster on this question was in Europe.
>

I frseaking know that, I know where Skybuck is!!!! I was just
commenting on a general premise that companies cannot makeup policies that
goes contrary to the laws of the nations or states that they want to do
business in!!!!


>Warranty policies DO differ depending on the laws in place at the point
>of sale. For the purposes of the question originally asked (by a board
>member in Europe), US laws are irrelevant.
>
>

I know that!!!!! But EU laws arent, and ASUS CANNOT makeup policies that go
against EU laws or US laws.




>GMAN wrote:
>> In article <h8n1om$u69$>, Barry Watzman
> <> wrote:
>>> Asus will have a policy on when the warranty period begins ... when it
>>> is sold from Asus to the dealer (or, worse, distributor who then sells
>>> to the dealer) or when it is finally purchased by the actual consumer.
>>> I don't know what their policy is, but this is a common matter that
>>> arises often, and they have a policy on it, again, whatever it is (e.g.
>>> contact Asus).
>>>
>>
>>
>> Policy or not, Asus or any manufacturer who wants to do business in the USA
>> has to follow State and federal laws in the USA.
>>