XFX company... Did anyone have problems with their support?

Is it me or is this XFX company awful? Its support sucks, telephone calls kept dropping,
RMA within warranty requires signature confirmation for proof of sending it, they took
their own forums down, their support requires members to register, must have serial # and
model # or no support, won't answer question about how long it usually take to RMA, etc.

I am never buying their cards again. I hope they RMA my card. They have to check on to see
if it is really broken and I didn't do anything to void my warranty (had it for 7 months).
Bad comments on http://enthusiast.hardocp.com/articl...50aHVzaWFzdA==
(bottom section about XFX).

Thank you in advance.
--
"You're kissing an ant hill." --Mike Nelson
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\ _ / Please remove ANT if replying by e-mail.
( )

On Thu, 22 Jun 2006 01:57:02 -0500, wrote:

>Is it me or is this XFX company awful?

Not you.

> Its support sucks, telephone calls kept dropping,
>RMA within warranty requires signature confirmation for proof of sending it, they took
>their own forums down, their support requires members to register, must have serial # and
>model # or no support, won't answer question about how long it usually take to RMA, etc.
>
>I am never buying their cards again. I hope they RMA my card. They have to check on to see
>if it is really broken and I didn't do anything to void my warranty (had it for 7 months).
>Bad comments on http://enthusiast.hardocp.com/articl...50aHVzaWFzdA==
>(bottom section about XFX).
>

eVGA and BFG seem to be the only 2 nVidia partners with REAL
after-sales product support. This has been the situation for a long
time as regular readers of these newsgroups know very well.

I suspect that all the others use rusty tramp-steamers to China for
RMA returns. And typhoon season is approaching fast............

John Lewis

>Thank you in advance.
>--
>"You're kissing an ant hill." --Mike Nelson
> /\___/\
> / /\ /\ \ Phillip (Ant) @ http://antfarm.ma.cx (Personal Web Site)
>| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
> \ _ / Please remove ANT if replying by e-mail.
> ( )

wrote:
> Is it me or is this XFX company awful?

Fine by me. I reported my problem on their support site and a week or
so later they gave me a new BIOS which fixed it...

Deleting their forums was pretty odd behaviour though.

Mark

wrote:
> Is it me or is this XFX company awful? Its support sucks, telephone calls kept dropping,
> RMA within warranty requires signature confirmation for proof of sending it, they took
> their own forums down, their support requires members to register, must have serial # and
> model # or no support, won't answer question about how long it usually take to RMA, etc.
>
> I am never buying their cards again. I hope they RMA my card. They have to check on to see
> if it is really broken and I didn't do anything to void my warranty (had it for 7 months).
> Bad comments on http://enthusiast.hardocp.com/articl...50aHVzaWFzdA==
> (bottom section about XFX).
>
> Thank you in advance.
>
Well for motherboards I wasn't happy, a relative bought one and there
was no tangible support for anything, not even any sign of BIOS updates
for newer CPUs. We didn't know at the time it was - I think - just a
clone of an ECS/PC Chips type board. Can't say that the board didn't
work reasonably well, but my perception of XFX is ruined and I won't
even consider a gfx card of theirs. I am probably being unfair, but
things like that stick. With cards so similar churned out from so many
makers there is no reason to take risks on someone you don't feel right
about.

However, testing returned products is fairly common to all isn't it?
I've been in a "there's nothing wrong with it", "oh yes there is!" loop
myself in the past and there's nothing worse than that.



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wrote:

>Is it me or is this XFX company awful? Its support sucks, telephone calls kept dropping,
>RMA within warranty requires signature confirmation for proof of sending it, they took
>their own forums down, their support requires members to register, must have serial # and
>model # or no support, won't answer question about how long it usually take to RMA, etc.
>
>I am never buying their cards again. I hope they RMA my card. They have to check on to see
>if it is really broken and I didn't do anything to void my warranty (had it for 7 months).
>Bad comments on http://enthusiast.hardocp.com/articl...50aHVzaWFzdA==
>(bottom section about XFX).
>
>Thank you in advance.

Strange, I've had one dealing with XFX-support, and they replied very
fast to my e-mails on the support-page. I've had a broken fan on a
GeForce4 card, and they posted me a free one. No proof of anything,
they only wanted the serial of the card, that's all.
This was some years ago, maybe it's gotten bad since, and I must add
that their replacement fan broke down only days later.
I put in a fan of my own, and it's been playing ever since.

* :

> Is it me or is this XFX company awful?

It's probably XFX. I didn't buy anything from them but I have some
friends who did, and I also read several complaints about them as well.
The DOA percentage seems to be quite high, and the support not worth
mentioning.

I for myself bought several PNY cards (Geforce and Quadro). Their
support is really great and they also offer 3 years of warranty on their
cards.

Benjamin

My beautiful 6600GT AGP card died a week ago....it was my first
graphics card....Ive requested xfx for help and have got a reply to try
changing the power lead....that hasnt worked...

I bought the card in Nov 2004 from scan.co.uk who provide a 1 year
warranty. XFX does give a two year warranty but from the way their
support replied, I dont think they are going to honour this.

Im distraught to say the least...

In alt.comp.periphs.videocards.nvidia wrote:
> My beautiful 6600GT AGP card died a week ago....it was my first
> graphics card....Ive requested xfx for help and have got a reply to try
> changing the power lead....that hasnt worked...

> I bought the card in Nov 2004 from scan.co.uk who provide a 1 year
> warranty. XFX does give a two year warranty but from the way their
> support replied, I dont think they are going to honour this.

> Im distraught to say the least...

That sucks.
--
"It's like stepping on ants... I don't step on ants, Major." --Odo and Kira from Star Trek: Deep Space Nine
/\___/\
/ /\ /\ \ Phillip (Ant) @ http://antfarm.ma.cx (Personal Web Site)
| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
\ _ / Please remove ANT if replying by e-mail.
( )

I bought the 5950 from XFX when it came out. I RMA'd it at least 4 times.
It's still broken, I've moved on to BFG which has some of the best support
in the industry.

Gus


<> wrote in message
news: ups.com...
> My beautiful 6600GT AGP card died a week ago....it was my first
> graphics card....Ive requested xfx for help and have got a reply to try
> changing the power lead....that hasnt worked...
>
> I bought the card in Nov 2004 from scan.co.uk who provide a 1 year
> warranty. XFX does give a two year warranty but from the way their
> support replied, I dont think they are going to honour this.
>
> Im distraught to say the least...
>

Reply to message from "Gus" <> (Thu, 29 Jun 2006 06:10:35)
about "Re: XFX company... Did anyone have problems with their support?":


G> I bought the 5950 from XFX when it came out. I RMA'd it at least 4
G> times. It's still broken, I've moved on to BFG which has some of the
G> best support in the industry.

G> Gus


G> <> wrote in message news:1151417892.212967.
G> legroups. com...
>> My beautiful 6600GT AGP card died a week ago....it was my first
>> graphics card....Ive requested xfx for help and have got a reply to try
>> changing the power lead....that hasnt worked...

>> I bought the card in Nov 2004 from scan.co.uk who provide a 1 year
>> warranty. XFX does give a two year warranty but from the way their
>> support replied, I dont think they are going to honour this.

>> Im distraught to say the least...


I purchased a GeForce 4200-TI quite a while ago. After like 10 or 11 months
the card died for some reason. I took it back to the shop where I purchased
it, but the dealer decided to be an asshole. So I called up XFX-Germany (I
live in Germany) and they told me to just send it in. So I sent them the
borked videocard without all the other crap (cables, cd's, etc). Not just 7
days later I received a package from XFX with a complete new videocard box.

Guess I can't complain about their service...



Bye
Dirk Pfeiffer <> Thu, 29 Jun 2006 21:46:57 +0200

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