This is a common bitch with most board manufactures.
Once again, if you bought pair of Chinese made underwear from Wal-Mart, would you be e-mailing China defect or would you take them back toWalmart ? The basic procedure of any warranty is about the same, first step is to contact the reseller that sold you the defective merchandise, if they won't help you, then they are probably in the business of selling defective merchandise.
Abit's RMA policy is better than most,
they do answer their phone and you can even talk to real technicians (sometimes). I just tried to get a bios update for a Shuttle board...that company is a joke ! They don't even admit that the model exists, yet it's here in front of me...
Aside from all that, there are about a dozen very sharp -regulars- in this newsgroup to help you with many Abit board problems, software problems, set-up & build advice and even the technoshit stuff like electronics at a component level. How many other brands have people with real technical knowledge as highly skilled regulars in their newsgroups?
Give it a few more days, your board will be back and you will be a happy camper once again.
Homie