Buyer Beware TV series reports on Dell

http://www.thebostonchannel.com/buyerbeware/2866831/detail.html

Dell Promises Changes To Customer Support
Company Says Service Department Hasn't Kept Up With Sales

hahahahahahaha..... yeah right! Dell is even lying to the press about the
source of their problems. the report is full of stuff that has been
reported in here. of course it's because the person is an idiot or should
have done something differently right?

"but NewsCenter 5's Susan Wornick has been so inundated with calls of
customer complaints that Dell is making changes."

well it looks like only idiots are buying dell systems because there are
more complaints than you can shake a stick at. all the bad word of mouth is
going to cut smelly dell down to size!

 

"well it looks like only idiots are buying dell systems..."

I've bought two Dell systems. I'm extremely pleased with them. Are you
calling me an idiot?

"...all the bad word of mouth is going to cut smelly dell down to size!"

Interesting that the reporter didn't mention whether the customers had a
clue about how to use a computer in the first place, or whether they treated
Dell's employees with respect. If any of them were like you, we know the
answers.

Rocky

 

Rocky,
The guy is obviously a troll. Jes <Plonk> him.
HH

 

if the shoe fits....

and as usual the dell dolts stand ready to blame thousands and thousands of
people that have had problems with dell in many areas, not just tech
support.

like the series says BUYER BEWARE of smelly dell that is.

 

How are those of us, who haven't had (m)any problems with Dell, blaming
"thousands and thousands of people" for anything?

Your logic eludes me.

Larry

 

"Interesting that the reporter didn't mention whether the customers had a
clue about how to use a computer in the first place, or whether they treated
Dell's employees with respect. If any of them were like you, we know the
answers.

Rocky"

this ng has plenty of this type of bs. it used to be the customer was
always right. but dell and many in here has turned that approach on its head
with its the customer is always wrong approach. or is it we're dell and
we're big and you can't touch us so we'll abuse you at will until we decide
to stop and torture the next sucker. they pick yer pocket then move on to
the next victim. may all the dell droids live long enough to experience the
dell hell that many of us have experienced.

 

Interesting that the reporter didn't mention whether the customers had a

No, she didn't; but the reporter did quote the Dell representative as
saying the following:

"The company acknowledges losing many frustrated customers, but is trying to
win them back with more personalized service."

Well, that's a start. They at least now recognize they have a problem and
that they are "losing many frustrated customers".

Now all that remains to be seen is how they respond and how far they will go
to get us back. Yes, my husband and I are among the "many frustrated
customers" that they have lost(after three moderately high dollar
purchases).

Oh, yes, by how far they will go to get us back, I do not mean rebates.

I believe it is going to take a major shift in how Dell deals with their
customers after the sale is complete and that includes a substantial
improvement in Tech Support including, but not limited to doing away with
the "outsourcing " to overseas sites like India.

Our latest experience was less than a week ago. 45 minutes waiting on a
phone tree. 15 or more additional minutes waiting while the tech(?) was
trying to find someone who could answer the question and now 4 or 5
days(I've lost count) waiting for the promised response. Needless to say
this is not going to help Dell get our business back

 

And the reporter??

 

The fact that you have two posts with insults in both shows much of
your own character.
If you need to shore up your own position with insults, you obviously
lack the actual ability to support your own point.

 

Larry,
Troll and logic are mutually exclusive terms.
HH

 

can't argue the facts of an independent report from a reporter of how bad
dell stinks so you attack the messenger. the usual dell droid approach.
and the beat goes on. dell stinks like truck full of tuna baking in the
summer sun. no matter how much you try and blame others, the smell of dell
hangs heavy and spreads far and wide. your attacks are laughable. as is
dell's claim of changes.

 

Dell has acknowledged problems. Apparently, your solution is to fix all
the problems, TODAY. If you knew anything about corporate management,
you'd realize that isn't going to happen. Not with Dell, not with most
corporations.

With your level of maturity and patience, I'd imagine that everyday life's
a real bitch for you.

Larry

 

"no matter how much you try and blame others..."
Show me where I tried to blame anyone for anything.
You now find it necessary to attribute ideas to people without cause.
More of your character and the necessity to shore your position since
you lack the proper ability.

"can't argue..."
Why would anyone want to argue with you?
If you ever intelligently bring up a point, maybe you might get
somewhere, till then...
Arguing is silly, but you feel free to argue all you want...somewhere
else is best.

If you have a point you can make without insulting others, go ahead
and make it.
Otherwise you continue to show us a side you would probably rather us
not see.

Those with the ability to prove a point do it with intelligence.
Those that can't often need to stoop to the low level of name calling
to boost their own ego.
Guess what...It doesn't work.

 

I am in customer service, and during training, I was advised it costs a
company something in the order of 7 times more to try to win back a *lost*
customer(or aquire a new customer) than to try to retain an existing
customer.
From a business' perspective, that would be scary.

Kind of makes you wonder why the some companies(not necessarily Dell) don't
make customer service and after-sales support one of the top(if not the
top)
priorities.

Buck

 

Hidalgo - as the name implies - you spew horseshit.

<<PLONK>>

 

Oh come on. You knjow that "Hidalgo" is just a new name for one of our old
posters who wants to 'troll' again. We've all been working hard at a
positive newsgroup, including you, me and Irene, and now this person just
wants to stir up trouble.

Tom

 

the dell robots attack the messenger as usual. dell sucks so bad they make
the news now. can't talk to that can you horses arse?

 

yes its all made up. another tv hoax. dell stinks so bad they make the
nighly news now. real good publicity huh? maybe the reporter is a troll
too? yes, that's it, a vast troll conspiracy. we now control the tv
stations.

 

3 words for ya....



GET A LIFE

 

"did your mother have any children that lived?"

"I'll bet she regrets that...."

- Gunnery Sgt. Hartman