I would contact the credit card company[QUOTE]\nimmediately and set a dispute in process. This stops the clock from ticking\non you. Each credit card can set its own time limit for disputing a charge.\nI can almost guarantee that if it's over 30 days, you'll need a very\ncooperative and flexible CC company to get it reversed without showing\nfraud[/QUOTE]\n\n\nI have yet to have a problem disputing a charge with either of my card\ncompanies. We always do so within a reasonable length of time after\nreceiving the bill from the CC company.\nThey have always said the same thing, just deduct the amount from the bill\nand pay the balance. Only very rarely have I ever been asked to respond in\nwriting(I only remember once or twice). Credit Card companies do not\nappreciate merchants who drag their feet on CC refunds. Probably because(and\nthis is personal experience) those companies have more than a slight\ntendency to blame the delay on the credit card company.\nThis was the case in ALL four of my experiences with Dell.\nPretty sad!\n\n\nIn a case like this, I wouldn't wait *one*[QUOTE]\nday. After I hung up with Dell, ....\n[/QUOTE]\n\nIt sounds like you don't expect much from Dell when it comes to refunds to\ncustomers via credits to their cc accounts.\nOne this we agree, neither do I!\nAs I said in my previous post, my experience has been that most merchants\nissue the credit within a couple of business days, usually 48 hours or less.