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Compaq Armada M700 standby/resume problem

Discussion in 'Laptops' started by heytherejohn, May 24, 2006.

  1. heytherejohn

    heytherejohn Guest

    Hi there,

    First off, apologies for the cross-post - wasn't sure which forum to
    post on.

    My M700 has an intermittent problem resuming from standby (waking from
    s3 suspend to RAM) in Windows XP SP2.

    It will always suspend happily, and the little power light flashes on
    and off, but it will only wake up about 2/3 of the time. Very
    frustrating. I have tried:

    - Installing all the Compaq utilities, including the System
    Enhancements Disc which is supposed to solve an S3 wake problem:
    http://h18007.www1.hp.com/support/files/armada/us/download/16249.html
    - updating the BIOS to the newest version (03/15/2002)

    I have also checked the event log, and sometimes the failed wakeup
    seems to be associated with two error messages, which I have pasted at
    the bottom of this post.

    However, sometimes these error messages appear in normal operation,
    with no adverse affects, and sometimes a failed wake event will show no
    ACPI error.

    So, all in all, I'm flummoxed! Don't know whether it's a hardware
    thing, or a Windows thing, or how to find out. Any ideas?

    Thanks a lot,

    heytherejohn

    The errors:

    1.
    Event Type: Error
    Event Source: ACPI
    Event Category: None
    Event ID: 5
    Date: 24/05/2006
    Time: 21:58:40
    User: N/A
    Computer:
    Description:
    AMLI: ACPI BIOS is attempting to write to an illegal IO port address
    (0x70), which lies in the 0x70 - 0x71 protected address range. This
    could lead to system instability. Please contact your system vendor for
    technical assistance.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 04 00 52 00 ......R.
    0008: 00 00 00 00 05 00 05 c0 .......À
    0010: 00 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........

    2.
    Event Type: Error
    Event Source: ACPI
    Event Category: None
    Event ID: 4
    Date: 24/05/2006
    Time: 21:58:40
    User: N/A
    Computer:
    Description:
    AMLI: ACPI BIOS is attempting to read from an illegal IO port address
    (0x71), which lies in the 0x70 - 0x71 protected address range. This
    could lead to system instability. Please contact your system vendor for
    technical assistance.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 04 00 52 00 ......R.
    0008: 00 00 00 00 04 00 05 c0 .......À
    0010: 00 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
     
    heytherejohn, May 24, 2006
    #1
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  2. heytherejohn

    heytherejohn Guest

    I should have also said that when I say that it doesn't wake up, I
    mean:
    The power light comes on, and the screen backlight turns on again. HDD
    spins up etc. But screen remains blank and keyboard unresponsive. ie.
    caps lock doesn't respond or anything.

    Full spec:

    Armada M700
    700 Mhz
    392mb RAM
    DVD-ROM
    30gb (non-standard) hdd, but same problem on standard HDD.

    thanks!
    heytherejohn
     
    heytherejohn, May 24, 2006
    #2
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  3. Download the latest bios update and flash the bios. At least then you know
    it is, or is not, a corrupted bios.
     
    Dennis Pogson, May 25, 2006
    #3
  4. heytherejohn

    heytherejohn Guest

    Download the latest bios update and flash the bios. At least then you know
    I have already done this - has made no difference...
     
    heytherejohn, May 25, 2006
    #4
  5. heytherejohn

    Meat Plow Guest

    Did it ever resume every time?
     
    Meat Plow, May 25, 2006
    #5
  6. heytherejohn

    heytherejohn Guest

    When i first got the laptop from a friend it had XP on and wouldn't
    resume at all.

    I reinstalled XP and tested it a couple of times on the blanks system,
    and resume worked fine. then i carried on installing software and
    drivers, and it seemed to be fine, but turned out to be intermittent at
    resuming.

    does anyone know any way of identifying which piece of software or
    which driver is to blame?
     
    heytherejohn, May 27, 2006
    #6
  7. heytherejohn

    Meat Plow Guest

    It's kind of a crap shoot. Could be either a driver or application hang.
    As far as a way to track it when it doesn't come out of standby, I knowof
    no way.
     
    Meat Plow, May 27, 2006
    #7
  8. heytherejohn

    nos1eep Guest

    :

    |Hi there,
    |
    |First off, apologies for the cross-post - wasn't sure which forum to
    |post on.
    |
    |My M700 has an intermittent problem resuming from standby (waking from
    |s3 suspend to RAM) in Windows XP SP2.
    |
    |It will always suspend happily, and the little power light flashes on
    |and off, but it will only wake up about 2/3 of the time. Very
    |frustrating. I have tried:
    |
    | - Installing all the Compaq utilities, including the System
    |Enhancements Disc which is supposed to solve an S3 wake problem:
    |http://h18007.www1.hp.com/support/files/armada/us/download/16249.html
    | - updating the BIOS to the newest version (03/15/2002)
    |
    |I have also checked the event log, and sometimes the failed wakeup
    |seems to be associated with two error messages, which I have pasted at
    |the bottom of this post.
    |
    |However, sometimes these error messages appear in normal operation,
    |with no adverse affects, and sometimes a failed wake event will show no
    |ACPI error.
    |
    |So, all in all, I'm flummoxed! Don't know whether it's a hardware
    |thing, or a Windows thing, or how to find out. Any ideas?
    |
    |Thanks a lot,
    |
    |heytherejohn
    |
    |The errors:
    |
    |1.
    |Event Type: Error
    |Event Source: ACPI
    |Event Category: None
    |Event ID: 5
    |Date: 24/05/2006
    |Time: 21:58:40
    |User: N/A
    |Computer:
    |Description:
    |AMLI: ACPI BIOS is attempting to write to an illegal IO port address
    |(0x70), which lies in the 0x70 - 0x71 protected address range. This
    |could lead to system instability. Please contact your system vendor for
    |technical assistance.
    |
    |For more information, see Help and Support Center at
    |http://go.microsoft.com/fwlink/events.asp.
    |Data:
    |0000: 00 00 00 00 04 00 52 00 ......R.
    |0008: 00 00 00 00 05 00 05 c0 .......À
    |0010: 00 00 00 00 00 00 00 00 ........
    |0018: 00 00 00 00 00 00 00 00 ........
    |0020: 00 00 00 00 00 00 00 00 ........
    |
    |2.
    |Event Type: Error
    |Event Source: ACPI
    |Event Category: None
    |Event ID: 4
    |Date: 24/05/2006
    |Time: 21:58:40
    |User: N/A
    |Computer:
    |Description:
    |AMLI: ACPI BIOS is attempting to read from an illegal IO port address
    |(0x71), which lies in the 0x70 - 0x71 protected address range. This
    |could lead to system instability. Please contact your system vendor for
    |technical assistance.
    |
    |For more information, see Help and Support Center at
    |http://go.microsoft.com/fwlink/events.asp.
    |Data:
    |0000: 00 00 00 00 04 00 52 00 ......R.
    |0008: 00 00 00 00 04 00 05 c0 .......À
    |0010: 00 00 00 00 00 00 00 00 ........
    |0018: 00 00 00 00 00 00 00 00 ........
    |0020: 00 00 00 00 00 00 00 00 ........

    If you installed Compaq's enhanced power management, try uninstalling
    it and let Windows handle the chore. I looked over the driver
    downloads for your machine and the date on the graphics driver is
    2001, you may have conflicts with currant versions of Directx if you
    are using this driver that may cause resume problems. The graphics
    driver that is bundled with WindowsXP (ATI 5.01.xxx) is preferable,
    IMO.
     
    nos1eep, May 27, 2006
    #8
  9. heytherejohn

    heytherejohn Guest

    Hi,

    I've tried this - to no effect, unfortunately. Still intermittently
    fails to resume...

    Any other ideas?
     
    heytherejohn, May 30, 2006
    #9
  10. heytherejohn

    nos1eep Guest

    On 30 May 2006 05:12:26 -0700, wrote:

    |nos1eep wrote:
    |> If you installed Compaq's enhanced power management, try uninstalling
    |> it and let Windows handle the chore. I looked over the driver
    |> downloads for your machine and the date on the graphics driver is
    |> 2001, you may have conflicts with currant versions of Directx if you
    |> are using this driver that may cause resume problems. The graphics
    |> driver that is bundled with WindowsXP (ATI 5.01.xxx) is preferable,
    |> IMO.
    |
    |Hi,
    |
    |I've tried this - to no effect, unfortunately. Still intermittently
    |fails to resume...
    |
    |Any other ideas?

    Only the one you do not want to hear. I would try a clean install,
    load drivers one at a time, reboot and test, test, test. Load
    applications one at a time, reboot and test, test, test. Eventually
    the problem will have a solution.
     
    nos1eep, May 31, 2006
    #10
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