Hi My 962 have a strange problem. When I plug it into the mains - I get: 1. A dark line in the the top of the display - 16 black rectangles. 2. When I open the printer, I can see red light below the printerhead? But it will not power on when I press the silver round power-on button on the frontpanel to the left. Any ideas on how to fix it? DELL says "Sorry, no warrenty" - but have been so kind to send me another PSU (brick) - to no avail. SO - any ideas on how to get my 962 back to life? /Jens