Dell Cancels Indian Tech Call Centers for Corp Customers

Discussion in 'Dell' started by sfmaster, Nov 26, 2003.

  1. sfmaster

    sfmaster Guest

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  2. Perhaps it might be a good idea for all of us home and small business
    users to make it clear that there will be no more Dell purchases unless they
    move our tech support back when the contracts run out.
    Thomas M. Goethe, Nov 26, 2003
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  3. sfmaster

    Andy Guest

    I decided to buy elsewhere because of the offshore support.
    Andy, Nov 26, 2003
  4. sfmaster

    Irene Guest

    So did we, and we have been Dell customers for nearly a decade.
    Irene, Nov 26, 2003
  5. sfmaster

    Steve Larson Guest

    Bravo to both of you for your decisions. Outsourcing American jobs to India
    is borderline treasonous, bad for our economy, bad for Americans, and a
    risky practice for American businesses. It only benefits upper management,
    who are doing their best to cultivate big executive bonuses by improving the
    bottom line.
    Steve Larson, Nov 27, 2003
  6. sfmaster

    JS9 Guest

    Outsourcing American jobs to India
    Perot was completely correct about the "big sucking sound" as American
    business leaves this country for higher profits.
    JS9, Nov 27, 2003
  7. sfmaster

    adamfi Guest

    Hi, I'm new and don't wana step on any toes, but I find it odd that
    Americans are complaining about the "natural" progress of capitalism.

    Dell isn't in business to give Americans jobs -- it's in business to make
    money, which isn't some nasty greedy plot, it's their responsibilty to their
    shareholders. They have a chance to maximize profit potential by
    outsourcing services that America can't provide at a reasonable cost. Or,
    more explicitly, they think they can balance their profit potential with
    customer satisfaction by the outsourcing -- the return to US call centres
    for corporate clients obv. shows they didn't think the balance was working
    on that end.

    Which also means that if enough people complain about the Home user service,
    or start petitions, or even lead a consumer boycott, Dell will listen --
    they've already shown they will.

    Lecture over -- I say all this as a Canadian who really admires American
    entrepreneurial spirit and (theoretical, anyway) Free Trade. It makes
    sense, and ties other countries to your interests -- no better way to ensure
    stable relations with a country than a trade relationship. I can totally
    understand the frustration when you're not getting the service you paid for,
    and I am in no way dismissing that. But there's no plot beyond the
    directives of a free market. If Dell takes a big enough hit from your end,
    they'll change policy toute suite.

    adam in montreal
    adamfi, Nov 27, 2003
  8. sfmaster

    JS9 Guest

    Dell isn't in business to give Americans jobs

    Dell isn't in business to give Americans jobs--it's in business to take
    their money and transfer American currency to other countries. Nice fantasy
    as long as the standard of living in the U.S. allows consumers to buy Dells
    computers. I doubt the thousands of US workers previously laid off by Dell
    are buying computers right now.

    I guess we can assume all the unemployed Canadian wood workers don't mind
    that the market is turning to Chinese wood products because they work
    JS9, Nov 28, 2003
  9. sfmaster

    adamfi Guest

    Hey, you don't like it there are lots of other economic systems to push
    for -- communism, socialism, fascism -- they keep national resources and
    currency all within their borders. Of course standard of living's never so
    great (at least not without perpetual conquest), but y'gotta give and take,

    As for wood, I'm unaware of a massive wood worker depression -- the main
    problem we've been having is with the US imposing tariffs on softwood
    lumber, claiming that we're unfairly subsidizing them. The WTO found that
    while our subisidies were unfair, so was the amount of the US tariff -- a
    tariff brought because of pressure by the US lumber lobby looking for some
    protection in the Big Bad Free Market.

    America's as rich as it is because of its trade with other nations. Seems
    wrong to then bitch when that trade relationship starts to benefit others
    too. Much as you'd like, you don't get to keep ALL the cake...

    adamfi, Nov 28, 2003
  10. sfmaster

    helmsman Guest

    Quiet or we will close the boarder and bankrupt your sorry asses.
    helmsman, Nov 28, 2003
  11. sfmaster

    adamfi Guest

    Dude, it's called "trade," not "welfare." As in one good for another.

    You close down your border to us you lose your largest trading partner in
    the WORLD. Looking forward to seeing how you're going to supply hydro power
    from NY to Ohio. And where you gonna buy oil from? You buy more from us
    than you do from Saudi. Not to mention our lumber, steel, etc. Let's see
    how patriotic you feel when a starter home runs you 1m for a one-level
    bungalow -- it's an interconnected world.

    But of course, shutting down the borders is still an option. It worked
    great in '29! Good luck!

    adamfi, Nov 28, 2003
  12. sfmaster

    PC Gladiator Guest

    And don't forget the cheap prescription drugs, Christmas trees, hockey and
    their very own North American version of the snotty French...

    But seriously, Canadians are good people, ay?
    PC Gladiator, Nov 28, 2003
  13. Canadians, especially the ones in the west, are not sorry asses.
    Thomas M. Goethe, Nov 28, 2003
  14. sfmaster

    RobertS975 Guest

    How does Dell know whether my purchase is for my home or my business?
    RobertS975, Dec 5, 2003
  15. It's a matter of whether the system was purchased through Dell's
    "Home & Home Office" division or one of the "Business" divisions.

    Lawrence Glasser, Dec 5, 2003
  16. sfmaster

    singa_lvr Guest

    My last experience:
    - They sent me the wrong part
    - They failed to refund me shipping on returning the part.
    - 8 hours of phone calls later they still couldn't figure out how to
    refund the $8 shipping. I gave up. (The point of diminishing

    Unless they fix customer service I won't be buying bupkis from them
    again. ('tis a shame since I love their products!)
    singa_lvr, Dec 28, 2003
  17. sfmaster

    singa_lvr Guest

    With that line of reasoning nobody would be buying cars now since we
    laid off so many car manufacturing jobs.
    singa_lvr, Dec 28, 2003
  18. sfmaster

    Leythos Guest

    Actually, he's right - the more people without jobs the more people
    can't buy goods. Do the math - the more people in the USA without jobs
    and the more jobs we send overseas, the more people in the USA that
    won't be able to purchase goods in the USA.

    Kind of like the L1 visa types - they come here, work for slave wages,
    return home - having contributed nothing to the local economy. The H1's
    at least contribute to the local economy, get paid a competing wage, and
    most of them end up getting citizenship.

    While Dell may continue to sell computers, the buyers in the US will be
    displaced by buyers from other locations until Dell see's that the $2/hr
    it's paying people in India can't cover the cost of their low end Dell
    2400 machine.... It's a very big circle out there.
    Leythos, Dec 28, 2003
  19. sfmaster

    singa_lvr Guest

    The fact is that things will change. I'm in the tech industry.
    During the good years I went back to school and got a second degree in
    education. As things went south in the tech field I began to
    transition into a second career (college professor). Now I'll begin
    to train myself for a 3rd career in case the need should arise.

    Never assume that your job will be there forever. Keep an eye on the
    horizon and keep looking for where the need may be for human labor.

    ALWAYS have a "Plan B" and if possible a "Plan C".
    singa_lvr, Dec 29, 2003
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