DELL Latitude CPx Keyboard Problem

Discussion in 'Dell' started by Sam, Feb 10, 2004.

  1. Sam

    Sam Guest

    After buying a refurbished laptop (Latitude CPx) online, I rAN INTO A
    KEYBOARD PROBLEM WHERE the K, I, and 8 were not working at times.
    Calling Dell was no help as they told me I needed a new Keyboard,
    after telling them other people were talking online of same problem
    even after keyboard was replaced. I had to find out on my own that
    there is a serious design flaw where the connectors are pushing
    against a piece of metal under keyboard, so loosening up screws fixes
    problem or actually taking it aparts and looking for a bump in the
    casing and fixing it that way will fix it.
    MY Question is this... WHY Won't DELL Say there is a design flaw
    when there obviously is... BTW Other laptops had this flaw too if you
    look at msg boards.
    does anyone know if newer dells have this flaw or did dell finally
    fess up?
    My own computer Support
    Sam, Feb 10, 2004
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  2. Sam

    Michael Arm Guest

    I bought a used CPXJ 650 a couple of years ago. I also had problems
    after a while with certain keys not working. I keep about 4 months
    worth of archives and found a message that said take off the keyboard
    and reseat all the contacts. I also used canned air and blew out all
    the keys, especially from the sides. It will be obvious when you
    remove the keyboard what I mean. All my keys are working again.

    The hardware manual is very clear on how to remove and replace the
    keyboard. It is available on the Dell Web site.

    You can also buy replacement keybaords on E-Bay.

    The CPX is a pretty good machine. Mine came with 256Mb, 20gig HD,
    combo modem/ethernet PCMCIA card, Floppy, and DVD-ROM.

    Put Oracle DB Server 9, Oracle IAS server, Apache , with an Oracle
    Forms application and it worked great for doing demonstations for
    customers, and training.

    Hope this helps.

    Michael Arm, Feb 13, 2004
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  3. Sam

    The Hedonist Guest

    This is nothing to do with screws and metal touching the 8,I, K key problem
    is caused by the connector and there is a modified keyboard part No 7U031
    these were all swapped out on machines in Warranty
    The Hedonist, Feb 13, 2004
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