Dell Notebook C400 Primary Hard Disk Drive 0 not found

Discussion in 'Dell' started by Mike, Sep 25, 2005.

  1. Mike

    Mike Guest

    C400 Primary Hard Disk Drive 0 not found
    BIOS vA06 displays Primary HArd Drive: as none.

    We have a Latitude C400, IBM Travelstar model - ic25n020atcs04-0 HDD,W2K
    Pro, that displays the following error message after attempting to boot:
    Primary Hard Disk Drive 0 not found.

    Is there anything short of replacing the HDD to isolate the problem, eg is a
    controller, hdd servo, etc. Tomorrow someone is going to bring in their C400
    notebook. If I can't get the unbootable HDD to boot in the other notebook
    we'll need a data recovery service. The owner is desparate to recover a file
    from the drive. Any recommendations for a data recovery service?

    Mike, Sep 25, 2005
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  2. Mike

    Fred Mau Guest

    I've seen a number of IBM Travelstars that do this (Not a TREMENDOUS
    number, but more than there ought to be). In most cases, there's nothing
    really wrong with the drive but the laptop just doesn't see it. Happens
    on IBM thinkpads too. I've used several solutions, depending on the
    exact circumstance:

    1) Disconnect the power, pull out the main battery AND the backup
    battery, let it sit for a couple hours (or overnight), then put it all
    back together. This has particularly worked for me on CPx models.

    2) Get a 2-1/2" to 3-1/2" adapter (available from CompUsa, etc.) and
    install it as a second drive in a desktop. Then you can either use the
    desktop to read your critical data files, or do further testing such as
    #3, #4, and #5

    3) Download the "Drive Feature Tool" from Hitachi (Who now owns the IBM
    travelstar line), and verify that the ATA speed hasn't somehow gotten
    set to a speed the C600 can't handle.

    4) Download the "Drive Fitness Test" from Hitachi, and do a 'Quick
    Test" to verify that the drive itself is physically good.

    5) There is a Data Recovery tool built into the Drive Fitness Test, in
    case there really IS a problem with the drive. For me, it has worked
    maybe 75% of the time, recovering the drive for at least long enough to
    boot and save critical data. If you have to go this far, consider it a
    temporary fix, just long ebough to grab the data, and then discard the
    drive afterwards.

    If you don't feel comfortable doing this yourself, any reasonably
    competent PC Shop should be able to do it. I doubt you'd really need a
    specialized "Data Recovery Service".

    (Or if you're in the Portland Oregon area, I can do it)

    - FM -
    Fred Mau, Sep 25, 2005
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  3. Mike

    Fred Mau Guest

    Oh, one more option would be to try to read it from an external USB
    enclosure from a known good machine. sometimes the firmware in the USB
    enclosure will recognize the travelstars when the laptop itself won't.

    This may work for merely reading the data and copying it. But I don't think
    you can use the DFT utilities I mentioned via USB.

    - FM -
    Fred Mau, Sep 25, 2005
  4. lots of dubious charaters in the data reovery business, and lots of
    i can recomend without hesitation this organization that has been in
    business for 20 years...
    Christopher Muto, Sep 25, 2005
  5. hello Mike,

    my sugestion would be:

    Aurora Data Recovery is recomended by Dell themselves, have just over
    20 years in the advanced data recovery and data reconstruction business
    and ( as you can see by the date ) Aurora have a 7 days a week service
    for urgent cases.

    Beware of ANY companies using terms such as "Guaranteed Cheapest",
    using post boxes or mobile telephone numbers. Be equally cautious of
    ANY pay in advance schemes.

    As you can probably guess i work for the above company, and hope that
    we can assist you and your client. I suggest that you take a look at
    our site:

    And then either sent an email or give us a call.

    aurora_forensics, Sep 25, 2005
  6. Mike

    Mike Guest

    Thanks for the very useful information.
    Tomorrow, I'm going to try it in an identical C400 notebook.
    If that doesn;t work I'll pick up a 2-1/2" to 3-1/2 adzpter from CompUSA.

    Mike, Sep 25, 2005
  7. Mike

    Mike Guest

    Where can I get an external enclosure for the drive?

    Mike, Sep 25, 2005
  8. Mike

    Mike Guest

    Yesterday I call several data recovery companies and only one... one. . .
    answered to phone. didnot answer the phone or at least
    the company recommeded by Dell tech support and dell website didn't answer
    the phone. Will call them again tomorrow if needed.

    Mike, Sep 25, 2005
  9. Mike

    Mike Guest

    I'll call them tomorrow if needed.


    Mike, Sep 25, 2005
  10. Mike

    Mike Guest

    BIOS is vA06 ver A12 is on the Dell web site. There is a FD option to
    upgrade BIOS is it worth while installing BIOS update?

    Mike, Sep 25, 2005
  11. Mike

    wayne Guest

    don't make any changes get the 3 1/2 to notebook adapter and try that
    if you can get the data off do it quickly and do not try to keep using
    the drive. I had a HD that had failed I tried using a USB to notebook
    adapter and diagnostic did not work I plugged it into my computer and
    it worked fine

    Using winternals software I was able to pull off most of the files.
    The drive failed the diagnostic test with too many bad sectors.

    i have used this software at work quite often and had good luck with
    them. once you get your data recovered. Pick up a Maxtor one touch or
    other USB based hard drive and do back ups on a regular basis

    wayne, Sep 25, 2005
  12. Mike

    Mike Guest

    I'll use the winternals tools if I can access data on the drive. Will try
    to get an 3 1/2 adapter tomorrow.

    Mike, Sep 26, 2005
  13. Mike

    Mike Guest

    Today, I went to CompUSA to pick up a 2.5" IDE external drive bay and an
    external 2.5" USB enclosure.
    While in the store I talked to the techs who tried to access the drive from
    three different devices w/o success.
    CompUSA didnot have a IDE 2.5" external drive bay. They did have a IDE
    adapter for a 2.5" HDD.
    It's a generic piece. Should I continue looking for a 2.5" IDE external
    drive bay ? How should I attempt to read the drive -
    insert it into the bay after the PC has already booted? Same with the
    external 2.5 bay?

    Mike, Sep 27, 2005
  14. Mike

    Mike Guest

    Reply with make/model or part number for IDE 2.5" drive bay will be helpful.
    Should I post these messages in another group?

    Mike, Sep 27, 2005
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