The last two times I called Dell support, I got someone on the line that I couldn't understand because he could not speak English clearly. He finally implied I should be speaking with someone in software support and that there would not be any charges for that. I was on hold with software support for a long time. When they finally picked up, the first thing I was told was that they would have to transfer me again to another area in software support and that it would be billable. I finally gave up and fixed the problem from information I got from different forums. My Daughter is thinking of getting a Dell PC, but I'm not so sure it is a good idea because of this the lack of support. Charles Ranheim