Dell suport has gone down hill.

The last two times I called Dell support, I got someone on the line that I
couldn't understand because he could not speak English clearly. He finally
implied I should be speaking with someone in software support and that there
would not be any charges for that. I was on hold with software support for a
long time. When they finally picked up, the first thing I was told was that
they would have to transfer me again to another area in software support and
that it would be billable. I finally gave up and fixed the problem from
information I got from different forums. My Daughter is thinking of getting
a Dell PC, but I'm not so sure it is a good idea because of this the lack of
support. Charles Ranheim

 

I think your daughter is right.
TECH support is in Bombay India.
They don't speak english (but they THINK they do)
They don't communicate anyway.

This is what you do when you outsource to cheap help.

 

Unless, you are a business and purchase from that department, what you
experienced, I am sorry to say, is probably an excellent example of the
kind of technical support that you daughter is likely to receive.

 

I've learned the hard way, never go against your gut feelings. What you
experienced was a day on the beach compared to a lot of the Dell horror
stories being posted.

Of course, they must all be made up by people who are just plain stupid and
shouldn't own a computer anyways. Or they didn't do their homework and know
that the fine print of Dell's Terms and Conditions of Sale says that you
basically forego any and all claims against them while they can do whatever
they want while over charging you for it and abusing you in the process.

Yeah... You might want to check out other computer sources.

 

Yep, it's absolutely terrible. I had good luck with Gateway and bought a
Dell laptop and the support given is awful. If I'm on hold an hour, that's
usually a good thing. Besides the bad advice given and the transfers and
dropped calls. I wish I had stuck with Gateways.

 

same here, 45 minutes for a minor network problem, then I got dropped.
I wish dell would look up the word 'support' in the dictionary to find out
the meaning.
Never again.........................

 

As companies try to streamline in an effort to appease investors, quality of
their services/products declines. Outsourcing is one way to reduce costs...
yet it also diminishes the quality of service. Are the workers in Asia
technically competent? Likely. Are those same people able to resolve the
problems of people from a culture on the other side of the planet? No.
Outsourcing is a great short-term solution. The savings are immediately
apparent and their is no immediate impact on services. However what Dell
and other companies will discover is that their customers, whether it be an
underpaid tech worker in a company or a student in college, will soon begin
to search for alternatives because the product/service is poor and/or
because outsourcing costs Americans (and other citizens where the cost of
living is greater than India/China where they can work cheaper) their jobs.

 

i consider this group as part of the support that you will find for dell
computers. as you know, you recently posted here and got a quick resolution
to your problem. there are many bright, articitulate, contributors in this
group that have been around for years. no other pc support group compares.
dell also offers their own hosted forum, delltalk. even if dell's telephone
tech support may disappoint, you have to consider this: it may not be great,
but it is the best that there is. support from the other majors are about
the same or worse. no other major have a forum that compare to this group.
don't be swayed by the few (two?) naysayers that seem to have nothing better
to do with their time other than recant the same complaints over and over
again... having said that, if your daughter is college bound, then the
right thing for you to do is contact the college she will be attending. mot
colleges form and alliance with one vendor and that vendor maintains an
on-site repair facility for same day repairs (paramount for a student).
students today use their laptops the way we used to use pens and paper...
they can't afford to have a broken laptop. also, colleges will require
windows xp pro (not home).
good luck.

ps. the repeated suggestions posted by one person to 'go local' (and is that
person here when she is satisfied by the support of her local vendor??
hmmm...) is not an option for laptops.

 

Two? Now we know you can't read OR COUNT!

 

As far as I can tell, bad experiences FAR outnumber the good ones (since a
year or two ago), here or anywhere else.

....but as someone who would never dare commit heresy against against the
great Dell God, I'm sure that fact will be lost on you.

 

Listen carefully..................can you hear the sound of Tom Scales'
teeth gnashing?

 

You mean posts like "Hi I just stopped by to say everything is fine with my
computer." You're right you don't see many of those.

(BTW Hi everything is fine with my computer)

 

Then again there are those who have their computers taken by Dell when sent
back for a fan replacement, and had it resold to someone else.
Then they won't address your problem.

to me, that's theft!
And then someone called me a twit, because I complained!

 

cheapest computers.....


smaller support !!!!

Sounds logical !

Laurent Gébeau
http://www.toutwindows.com

 

Or capitalize, or form paragraphs. >g<

 

Please define "cheapest computers".

We spent just over 8000 dollars on the three Dell Dimension computers that
we now get out sourced, out of the country, garbage support for, instead of
what we paid for and were promised.

 

no all dell owners know what a NG or forum is...
they rely on 1-800-help-me! (rhetorical).

kinda like telling someone to do a web search if their pc can't connect to
the internet.


-a|ex

 

hello everyone, i'm a network engineer and my pc runs great after a nice
clean reformat and os upgrade.
i voided my warranty by overclocking and adding a liquid cooling system into
my case.
dell pc's work well with no problems.

i also own an HP pavilion with a similar setup up (but uses an AMD). both
pc's run very well with no problems.
but overall, i favour my mac. it looks very sexy.


-a|ex

 

After reading about the many others that also found a change in Dell
Support, at least I know I am not alone with this problem. I have found it
is better to go to a forum to see if anyone has had a similar problem first.
I found the Dell Forum on their web site to be very helpful at least three
times, when I got nowhere with telephone support. By the way, I tried to
find out if Dell still offers lifetime telephone support on some of their
products as they used to do. I could never get any kind documented answer,
which I interpret as a "NO". This was a big selling point when I bought my
Dell. The telephone support was also very good. I hope someone in management
takes the time to re-visit this outsourcing of the telephone support to see
how it will affect sales in the future. Dell makes a good product, but the
tech support still plays a key roll in the mix. Charles Ranheim

 

Um, I think that may be Bangalore in India...check out November issue of
Fortune mag