Dell tech support in India..

Discussion in 'Dell' started by Paul, Mar 20, 2007.

  1. Paul

    Paul Guest

    Paul, Mar 20, 2007
    #1
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  2. Paul

    S.Lewis Guest

    S.Lewis, Mar 20, 2007
    #2
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  3. Paul

    Brian K Guest

    I had a lot of hardware problems with a Dell 8400 last year. I rang India on
    6+ occasions (separate problems) and I found the Dell representatives very
    polite, friendly and helpful. Probably better than the Australians I rang
    several years ago. Maybe I was lucky but I'm pleased with the Indian support
    service.
     
    Brian K, Mar 21, 2007
    #3
  4. Paul

    Paul Guest

    To tell you the truth I have only bought Dells for the last 8-10 years so
    honestly do not know if HP, Gateway, MAC or other have also outsourced
    they're tech support but I am very disappointed Dell did and hoped they'd
    bring it back, god knows our college grads here need work. Like Brian I had
    problems with my Dell last year but unfortunately Tech Support was a
    nightmare, I won't get into details but it was a disaster.
     
    Paul, Mar 21, 2007
    #4
  5. Paul

    Tom Lake Guest

    I've found the same thing. If you're patient and let them follow the
    mandatory
    script to completion then they're very willing to help you afterwards. I've
    found
    the key to be politeness and respect. Calling them names or acting superior
    works
    against you. I know it's difficult to be patient and polite when your
    deadline is fast
    approaching and the only copy of your report is on the machine that's not
    working
    but don't take it out on the Tech. It's not his (I've never been connected
    to a female
    Tech) fault your machine is down.

    A little application of the Golden Rule goes a long way.

    Tom Lake
     
    Tom Lake, Mar 21, 2007
    #5
  6. "our college grads here need work"
    Possibly, but you are one of the few I have seen suggesting this
    support is college level.
    It isn't.
    Most college grads can do better and those that don't probably took
    the wrong major.
     
    Jupiter Jones, Mar 21, 2007
    #6
  7. Paul

    Brian K Guest

    Tom, exactly my approach too.
     
    Brian K, Mar 21, 2007
    #7
  8. Paul

    Von Fourche Guest


    Tech support in Australia? lol. Is it hard to understand an Australian
    on the phone? I've never had trouble understanding what the Croc Hunter was
    saying on his shows.
     
    Von Fourche, Mar 22, 2007
    #8
  9. Paul

    Journey Guest

    How do you know that the support isn't college level? Also, what are
    the "right" majors?
     
    Journey, Mar 22, 2007
    #9
  10. Paul

    Journey Guest

    That's because every other word that he said was "Krikey!". The other
    word was "mate".
     
    Journey, Mar 22, 2007
    #10
  11. Paul

    Brian K Guest

    Is it hard to understand an Australian
    Are we really that bad on the phone? Steve Irwin's death was a great loss.
    He was so unlucky being that close to a stingray barb.
     
    Brian K, Mar 22, 2007
    #11
  12. Paul

    Journey Guest

    On Thu, 22 Mar 2007 01:55:25 GMT, "Brian K" <iibntgyea4
    It depends on the person. The same applies to the U.S. or Great
    Britain. If you get someone with a heavy accent, it's hard for those
    not used to it to understand it.
     
    Journey, Mar 22, 2007
    #12
  13. Paul

    Journey Guest

    On Thu, 22 Mar 2007 01:55:25 GMT, "Brian K" <iibntgyea4
    It is a great loss. His wife and daughter(s) seem to be carrying on
    the legacy.

    (the next time his daughter faces a croc', it will be _her_ choice)
     
    Journey, Mar 22, 2007
    #13
  14. Paul

    Notan Guest

    <sarcasm on/>

    And so careful, not only with regard to himself, but also his family,
    during other times.

    </sarcasm off>
     
    Notan, Mar 22, 2007
    #14
  15. "How do you know..."
    I have known many who had no degree applicable to computers.

    The right majors are the ones that will get you the type of job you
    want where you want.
    And that is different for everyone.
    Studying music and getting a music degree is no good if there are no
    music jobs where you want to be or you do not want music as a
    profession.
     
    Jupiter Jones, Mar 22, 2007
    #15
  16. Paul

    Journey Guest

    Thanks for clearing up your rigorous knowledge of demographics :)
     
    Journey, Mar 22, 2007
    #16
  17. I had a problem with a Vista upgrade to my laptop. Called Dell support
    in India. this particular guy was extremely knowledgeble about Vista
    we were online for quite some time with multiple problems but he
    solved them all but one and that was a wireless print server and
    Linksys has to come up with a driver for it..

    and thats my 2 cents worth

    Roy

    On Wed, 21 Mar 2007 02:02:13 GMT, "Brian K" <iibntgyea4
     
    Peptic_Sheriff, Mar 22, 2007
    #17
  18. Paul

    alphadec Guest

    Does Dell have all their support in India. ?
     
    alphadec, Mar 25, 2007
    #18
  19. Paul

    Topher Guest

    Dell support began to slip in quality even before outsourcing. At a
    certain point when Dell cut system prices dramatically, I began to get
    tech specialists who obviously knew very little about computers,
    operating systems, components, etc.. It was obvious they were typing
    key words and phrases into a database, and had no real understanding
    of what they were saying, unless it was a basic issue like installing
    a driver. For most problems the standard answer was to format and
    reinstall. At that point I realized that I could quickly solve my
    problems using news groups, and/or web sites. The only time I would
    then call Dell support is when a component under warranty had failed.
    Because, it is a prerequisite to speak with tech support before
    authorization for replacement can be made. When after the outsourcing
    began, Dell was running those TV ads with oh so American college tech
    types promising tech support 24/7. I found those ads misleading,
    especially after a few tech support calls to the subcontinent, where
    the language gap was frustrating. I started using the news groups
    more and more. One news group in particular:

    microsoft.public.windowsxp.general

    has an incredible bunch of people with Windows/PC knowledge that one
    dreams about. Some have their own web sites like Kelly:

    http://www.kellys-korner-xp.com/xp.htm

    At that site there is an A-Z link that has an alphabetical list of
    fixes for just about any Windows problem. The news group itself has a
    treasure trove of information. Your question might have already been
    asked. So, first I try the Google Groups "search this group" option,
    which quickly searches through years of archived posts. If you know
    how to use key words and phrases to narrow the search, you might find
    your answer faster than it takes to dial Dell Support. Many of the
    posts have links to sites with other valuable information. As they
    did from Windows 98 to Windows XP, they will migrate to the group:

    microsoft.public.vista.general

    To access the windows XP group from Google:

    http://groups.google.com/group/microsoft.public.windowsxp.general/topics?hl=en

    To access all of the groups from the microsoft public news server:

    set up your news reading client for the server:

    news.microsoft.com

    Topher
     
    Topher, Mar 27, 2007
    #19
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